Help Desk Manager jobs in Pennsylvania
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- DevCare Solutions Pvt., Ltd.
-
Harrisburg, PA
CONTRACTOR
-
Overview:
We are seeking a Help Desk Analyst to join our team in. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong troubleshooting skills and a passion for customer service. Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Install, configure, and update software applications
- Assist with user account management, including password resets and access permissions
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Provide training and guidance to end-users on basic software functionalityExperience:
- Previous experience in a help desk or technical support role
- Strong knowledge of computer hardware and software troubleshooting
- Familiarity with GPO (Group Policy Objects) administration
- Experience with software deployment tools such as SCCM (System Center Configuration Manager)
- Working knowledge of TCP/IP networking protocols, DNS (Domain Name System), and remote connectivity
- Excellent communication skills, both verbal and written
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Experience using ticketing systems such as Remedy is a plusWe offer competitive compensation packages, including benefits such as health insurance, retirement plans, paid time off, and opportunities for professional development. If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity.
Note: Please do not include any contact information or placeholders for email or phone number in the job description.
Job Type: Contract
Pay: $21.00 - $24.00 per hour
Expected hours: 37.5 per week
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Harrisburg, PA 17104: Relocate before starting work (Required)
Work Location: In person
- 19 Days Ago
- JobsRus.com Formerly CorTech
-
Murrysville, PA
FULL_TIME
- JobsRUs.com. is seeking to hire a Help Desk for our client in Murrysville, PA! Benefits Available!Weekly Pay! $25.73/HourThe Product Support Representative has the primary responsibility within the ca...
- 1 Month Ago
- Help at Home
-
Castle, PA
FULL_TIME
- Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clie...
- 26 Days Ago
- IT Solution Services
-
Waynesburg, PA
FULL_TIME,PART_TIME
- ITSS Services provides the best technological solutions to businesses and consumers all over the world. From computer/laptop repair and installation, network installation, server management, VOIP Solu...
- 14 Days Ago
- ID Logistics
-
Scranton, PA
FULL_TIME
- Description The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, ...
- 15 Days Ago
- ARK Solutions
-
Harrisburg, PA
FULL_TIME
- Help Desk Analyst 2 Fully remote position but training will occur on-site in Harrisburg, PA. Complete Description: This position will provide IT phone and email support for the client dept Help Desk A...
- 15 Days Ago
Help Desk Manager jobs at Popular Companies
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/23/2024 12:00:00 AM
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 4/23/2024 12:00:00 AM
- Addison Group
-
Nashville, TN
- Help Desk Manager Hybrid - 3 days onsite and 2 days remote - Nashville Direct Hire - $100,000-110,000k/yr + 10% bonus M-...
- 4/23/2024 12:00:00 AM
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/21/2024 12:00:00 AM
- AgCareers.com
-
Escondido, CA
- Compensation The compensation for this exempt position will range from $90K - $120K annually based on qualifications and...
- 4/21/2024 12:00:00 AM
- Stinson
-
Minneapolis, MN
- Summary The primary function of the Help Desk Manager is to manage the performance of the desktop support team to ensure...
- 4/21/2024 12:00:00 AM
- Vc5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/20/2024 12:00:00 AM
- CACI International, Inc.
-
Dhs, VA
- Help Desk Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ...
- 4/19/2024 12:00:00 AM