Help Desk Manager jobs in Olathe, KS
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Cenetric, Inc.
-
Olathe, KS
FULL_TIME
-
**Overview:**
We are seeking a Help Desk Analyst to join our team and provide technical support to our external clients. The ideal candidate will have a strong understanding of IT infrastructure, computer hardware, and various operating systems. Strong customer service skills required. Must have a willingness and desire to help others.
**Responsibilities:**
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone
- Maintain daily performance of computer systems
- Install, modify, and repair computer hardware and software
- Assist in the management of IT infrastructure
- Troubleshoot technical issues related to network connectivity
**Qualifications:**
- Proficiency in troubleshooting software, hardware, and network issues
- Familiarity with Basic Networking/WiFi, Active Directory, Office 365, Microsoft Systems
- Experience with ticketing systems
- Strong problem-solving skills and attention to detail
This position offers a competitive salary along with opportunities for professional growth and development. If you are a tech-savvy individual with a passion for IT support, we encourage you to apply for this exciting opportunity as a Help Desk Technician.
Job Type: Full-time
Pay: $20.58 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- Under 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
- 8 Days Ago
- TEKsystems
-
Olathe, KS
FULL_TIME
- Description : Client is looking for a help desk support technician to add to their service desk. The help desk technician is the first line of support for the service desk and is responsible for first...
- 10 Days Ago
- Heritage Christian Academy
-
Olathe, KS
FULL_TIME
- DescriptionHeritage Christian Academy (HCA) is seeking a qualified Help Desk Associate to oversee our IT helpdesk needs. As a growing K-12 school, Heritage Christian Academy requires the ability to re...
- 11 Days Ago
- TalentEd School District #13
-
Shawnee, KS
FULL_TIME
- Position Description POSITION TITLE: Help Desk Support Technician FLSA Non-Exempt QUALIFICATIONS: A Certification or equivalent experience Good oral and written communication skills Customer service e...
- 18 Days Ago
- Connection, Inc.
-
Overland Park, KS
CONTRACTOR
- One of our larger clients in the insurance industry in the Overland Park, KS area has an immediate need for a contract-to-hire Help Desk Technician. This role will be providing phone support 75% of th...
- 22 Days Ago
- Central Computer Distribution
-
Olathe, KS
FULL_TIME
- Position Overview: We are seeking an experienced Help Desk Support Technician to join our team. The ideal candidate should have a minimum of 5 years of relevant experience in providing technical suppo...
- 2 Months Ago
- Current Active Filter
- Olathe, KS
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Manager jobs found in Olathe, KS area
- Infinity Technology Services
-
Kansas City, KS
- JOB TITLE: Service Desk Engineer II DEPARTMENT: Service Desk STATUS: Exempt REPORTS TO: Service Desk Manager Overview of...
- 5/9/2024 12:00:00 AM
- Ascent LLC.
-
Kansas City, MO
- Company Description Elevating Mission Critical Ascent delivers solutions for every aspect of mission critical operations...
- 5/9/2024 12:00:00 AM
- T-Mobile
-
Overland Park, KS
- Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
- 5/9/2024 12:00:00 AM
- Netsmart Technologies, Inc.
-
Overland Park, KS
- Responsibilities Setup and configuration of complex network environments Establish and maintain networking environment b...
- 5/9/2024 12:00:00 AM
- Core Catalysts, LLC
-
Overland Park, KS
- Core Catalysts, LLC is seeking an experienced and strategic IT Director to join our team and lead the overall IT operati...
- 5/8/2024 12:00:00 AM
- Frankel Staffing Partners
-
Kansas City, MO
- Our client, a highly-regarded national medical association based in the Research Triangle Park, NC area, is actively rec...
- 5/8/2024 12:00:00 AM
- AmpThink
-
Kansas City, MO
- AmpThink is a leading provider of Technology systems for world class stadiums and arenas throughout North America. This ...
- 5/6/2024 12:00:00 AM
- Companalyst
-
Olathe, KS
- * Customer Service Representative in Medical Transportation Management (MTM) **Customer Service Representative** POSTED ...
- 5/6/2024 12:00:00 AM
About Olathe, Kansas
were up 1.7% from a year ago