Help Desk Manager jobs in Oklahoma

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Analyst I
  • Robert Half
  • Oklahoma, OK PER_DIEM
  • Robert Half is looking for a permanent help desk analyst to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.What you get to do every single day·      Respond and follow up on technical help tickets submitted via phone, email, and walk-ups·      Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally·      Independently investigate and implement solutions to technical issues ·      Identify recurring technical issues and propose solutions to address the root of the problems
  • 21 Days Ago

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Help Desk Staff
  • Osage Casino
  • Tulsa, OK OTHER
  • Overview Provides support for basic service requests reported to the helpdesk desk. Responsibilities include initial assessment, triage, research, and resolution of basic service requests regarding th...
  • 23 Days Ago

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IT Help Desk Agent
  • UIC Alaska
  • Oklahoma, OK FULL_TIME
  • Overview IT Help Desk Agent (EITAAS-2024-20279): Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end users. The ideal technician will have 2 years of IT help desk experi...
  • 25 Days Ago

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Help Desk Technician
  • Career Employment Service
  • Bartlesville, OK FULL_TIME,CONTRACTOR
  • Hours for this position will be 6pm-6am Wednesday through Saturday. Provide direct technical support for issues involving hardware, software and networking for users throughout the company while provi...
  • Just Posted

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Front Desk Help
  • american-construction-experts
  • Newcastle, OK FULL_TIME,PART_TIME
  • Company is looking for someone who is seeking long term employment to serve as a front desk assistant. This person will greet clients and communicate with clients by email, phone, and messenger. This ...
  • 2 Days Ago

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Systems Administrator/Help desk
  • Robert Half
  • Oklahoma, OK PER_DIEM
  • Robert Half currently has an opportunity for an experienced Systems Administrator to bring their skills and know-how to a thriving company. If you have an aptitude for problem solving and a strong sen...
  • 2 Days Ago

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IT Help Desk Manager
  • PDC Technologies
  • Fort Lauderdale, FL
  • Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
  • 3/28/2024 12:00:00 AM

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Help Desk Manager
  • Bibliotheca
  • Oakdale, MN
  • Company Description For over 50 years, Bibliotheca has been partnering with libraries worldwide to reimagine how they fu...
  • 3/28/2024 12:00:00 AM

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Help Desk Manager
  • Anchor Point Technology Resources
  • Indianapolis, IN
  • Job Description: The Helpdesk Manager is a driven, organized, and energetic individual looking to make an impact. The He...
  • 3/26/2024 12:00:00 AM

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Help Desk Manager
  • Ledgent Technology
  • Oakdale, MN
  • Summary: We are seeking a talented and experienced Help Desk Manager to join our team. The ideal candidate will have 3-5...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Saxon Global
  • Plano, TX
  • Our Client is looking for HelpDesk Manager Role, who has got some experience in Project Coordination Due to the Nature o...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Steel Warehouse
  • South Bend, IN
  • Job Summary: As a Help Desk Manager, you will lead a team of skilled support professionals dedicated to providing except...
  • 3/24/2024 12:00:00 AM

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Help Desk Manager
  • Segrera Associates
  • Responsibilities Oversee and Manage Dispatch and Service Desk Team Contribute to the creation of standards and best prac...
  • 3/24/2024 12:00:00 AM

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Help Desk Manager
  • Leidos
  • Camp Springs, MD
  • Description The Leidos Digital Modernization sector has an opportunity for a Help Desk Manager supporting Air Force user...
  • 3/15/2024 12:00:00 AM

Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$97,136 to $128,230

Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019