Help Desk Manager jobs in Normal, IL

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help desk technician
  • Robert Half
  • Chillicothe, IL FULL_TIME
  • Our client in Chillicothe, IL is seeking an I.T. professional to join their team on a 6 month contract to hire opportunity.

    The ideal candidate will have strong diagnostic and analytical skills to support applications, infrastructure, and end user systems throughout the multi-site organization.

    Strong communication and interpersonal skills are essential for collaborating with others, communicating to your supervisor, and interfacing with clients.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    • Perform installation of PC hardware and software.
    • Perform onboarding and deboarding duties for end users
    • Assist in network and hardware troubleshooting.
    • Assist in performing preventative maintenance and upgrades on servers.
    • Help to facilitate and participate in project related work.
    • Assist in updating user and technical documentation.
    • Perform administrative tasks on 3rd party software, such as ERP systems
    • Embrace I.T. shared services approach of supporting the entire business when applicable.

    QUALIFICATIONS :

    • Energetic, organized, and detailed oriented.
    • Highly developed interpersonal skills and the ability to work well in a team-based environment
    • Ability to work Independently, with minimal supervision.
    • Technically inclined in modern computer systems

    EDUCATION and / or EXPERIENCE :

    • 2 years of experience working in I.T.
    • Last updated : 2024-03-23

  • 3 Days Ago

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Help Desk Analyst
  • Pursuit Aerospace
  • Morton, IL FULL_TIME
  • Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes.Our exceptional quality is driven by a deep investment in and th...
  • 12 Days Ago

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Senior Help Desk Technician
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Senior Help Desk TechnicianEmployment Type: Full Time Department: Help DeskCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to ...
  • 15 Days Ago

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Technical Help Desk Engineer
  • Integrity Technology Solu
  • Bloomington, IL FULL_TIME
  • Hybrid position based in Bloomington, IL. Must be able to work in our office in Bloomington, IL for training and as needed for client support.Our Technical Help Desk Engineers are responsible for deli...
  • 1 Month Ago

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Onsite Help Desk-Depot Support
  • F2OnSite
  • East Peoria, IL FULL_TIME
  • Onsite Help Desk Depot support SW installs imaging Windows Ticketing Systems Help Desk Support 1 day ago
  • 18 Days Ago

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Home Care Aide
  • Help at Home
  • Avon, IL FULL_TIME
  • Job Description Now offering a pay rate of $17.00 per hour! Help at Home is the nation's leading provider of in-home support to seniors. We are currently hiring in your community! Join our team TODAY ...
  • 21 Days Ago

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0 Help Desk Manager jobs found in Normal, IL area

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Infrastructure Security Analyst - Network Engineer
  • State Farm
  • Bloomington, IL
  • Overview: We are not just offering a job but a meaningful career! Come join our passionate team! As a Fortune 50 company...
  • 3/29/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Normal, IL
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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IT Analyst
  • Kiefer Aquatics
  • Bloomington, IL
  • Job Type Full-time Description Summary: The IT Analyst performs duties across the IT roles of IT Technician and Systems ...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Bloomington, IL
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist - Remote
  • Solution Builders Inc.
  • Bloomington, IL
  • ** Solution Builders** ** Help Desk Support Specialist - Remote** Bloomington, MN 55431 At **Solution Builders, Inc.**, ...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Normal, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Bloomington, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Bloomington, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Normal is a town in McLean County, Illinois, United States. As of the 2010 census, the town's population was 52,497. Normal is the smaller of two principal municipalities of the Bloomington–Normal metropolitan area, and Illinois' seventh most populous community outside the Chicago metropolitan area. Normal's mayor is Chris Koos. The main campus of Illinois' oldest public university, Illinois State University, a fully accredited four-year institution, is in Normal, as is Heartland Community College, a fully accredited two-year institution. There is also a satellite campus of Lincoln College, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$100,640 to $132,855
Normal, Illinois area prices
were up 1.3% from a year ago

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