Help Desk Manager jobs in Newark, OH

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician
  • Dasco HME LLC
  • Westerville, OH FULL_TIME
  • Description

     

    DASCO has been voted as one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us!


    Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities for eligible employees which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!


    SUMMARY:

    The Help Desk Technician II plays a pivotal role in supporting the Director of Information Technology by providing technical assistance to associates encountering IT hardware and software challenges. This position involves troubleshooting, routine maintenance, and facilitating the setup of equipment and applications. 


    ESSENTIAL FUNCTIONS:


    1. Help Desk Support:

    • Monitor and promptly respond to requests received through the IT help desk.
    • Utilize and maintain the help desk ticketing system for efficient tracking and resolution of issues.
    • Communicate matters requiring escalation to the Director of IT.

    2. Technical Support:

    • Provide comprehensive support for all Information Technology products and services.
    • Assist associates, partners, and vendors by answering questions and troubleshooting problems.
    • Instruct associates on system, software, and hardware functionality as needed.

    3. Maintenance Tasks:

    • Assist in routine system, hardware, and software maintenance activities.
    • Perform software and hardware upgrades, patch installations, and reporting tasks.

    4. Repairs and Diagnostics:

    • Investigate and resolve hardware and software issues.
    • Perform minor repairs on system hardware and communication connections.
    • Conduct basic diagnostic testing to identify and address technical issues.

    5. Workstation Management:

    • Configure, install, maintain, and decommission associate workstations (PCs, laptops, and tablets) as required.
    • Ensure all workstations are equipped with necessary hardware and software for optimal performance.
    • Support the onboarding process for new users, including installing, testing, and configuring workstations and associated equipment.

    6. Project Involvement:

    • Assist or lead various IT projects aimed at process improvement, efficiency enhancement, or the implementation of new software/hardware solutions.

    7. Inventory Management:

    • Maintain accurate records of equipment, software, and software licenses.

    8. On-call Support:

    • Be available for after-hours support as assigned by the Director of IT.

    9. Additional Responsibilities:

    • Perform other duties as assigned by the manager.

    Requirements

    REQUIRED EDUCATION AND/OR EXPERIENCE:

    1. High School diploma or GED equivalent.
    2. Some technical PC systems training or related work
    3. Three-years’ experience in an I.T. services role.

    PREFERRED EDUCATION AND/OR EXPERIENCE:

    1. Undergraduate education
    2. Six months’ experience in healthcare/medical/insurance/DME customer service role

    ADDITIONAL QUALIFICATIONS:

    None.


    COMPETENCIES:

    Excellent communication skills.

    Detail-oriented with strong problem-solving abilities.

    Commitment to compliance and maintaining high standards.

    Dedication to providing exceptional customer service.

    Ability to manage stress and prioritize tasks effectively.

    Technical proficiency in IT hardware, software, and systems.


    POSITION TYPE/EXPECTED HOURS OF WORK:

    This is a full-time position, and hours of work and days are Monday through Friday, with the core hours being between 8:00 a.m. to 5:00 p.m. Work may occur before or after core work hours or over the weekend. Hybrid.


    SUPERVISORY RESPONSIBILITY:

    This position has no supervisory role.


    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an associate encounters while performing the duties and responsibilities of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the duties and responsibilities.

    The typical environment for this position is indoors; however, some tasks may require the associate to work outdoors. While performing the duties of this job, the associate might endure extreme temperatures depending on the weather, season, and/or location and nature of the task. The noise level varies depending on the location and nature of the task being performed.

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an associate to successfully perform the duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and responsibilities. While performing the duties of this job, the associate is regularly required to sit. The associate is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate must occasionally lift and/or move up to 75 pounds. The associate may occasionally be required to climb, squat, crawl, and reach.


    TRAVEL:

    Some travel is required for this position, with occasional overnight travel as needed.


    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


    EEO


    #ind100

  • 20 Days Ago

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Help Desk Analyst I
  • Robert Half
  • Radnor, OH PER_DIEM
  • Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help D...
  • 22 Days Ago

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IT Help desk servicenow
  • American business solutions inc
  • Columbus, OH CONTRACTOR
  • Hello This is Sheetal from ABSI, I have a a Help Desk System Analyst role . POSITION : IT HELP DESK SUPPORT LOCATION : COLUMBUS OHIO ONSITE This position is a 3rd Shift Sunday Night through Thursday M...
  • Just Posted

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Help Desk Technician
  • Equitas Health
  • Columbus, OH FULL_TIME
  • POSITION SUMMARY: This position provides technical support to all employees, providers, interns, temporary staff and contractors at all of our locations across the State of Ohio as well as our locatio...
  • 1 Day Ago

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Help desk technician
  • Creative Financial Staffing
  • Dublin, OH FULL_TIME
  • Help Desk Technician ABOUT THE COMPANY & HELP DESK TECHNICIAN : Organization prides itself on providing outstanding customer service to their internal employees. Every employee goes above and beyond t...
  • 4 Days Ago

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IT Help Desk Technician
  • Midwestern Auto Group (MAG)
  • Dublin, OH FULL_TIME
  • Midwestern Auto Group (MAG) is the source for premium new European automobiles and top-of-the-line, pre-owned models in the Columbus, Ohio area. With over 40 years of experience, our professionals hav...
  • 3 Days Ago

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0 Help Desk Manager jobs found in Newark, OH area

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Desktop Support Administrator
  • Tata Consultancy Services
  • Granville, OH
  • Job Description :- 6+ Years of Experience in Desktop support management Troubleshooting skills on Laptop/Desktop/Mobile ...
  • 3/28/2024 12:00:00 AM

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App Dev Project Manager-Columbus, OH (Remote)
  • Georgia IT Inc.
  • Columbus, OH
  • App Dev Project Manager Location: Columbus, OH (Remote) Duration: 9-12 Months Rate: DOE Senior Technical Project Manager...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Newark, OH
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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IT MSP: Systems Engineer
  • MAXTECH
  • Columbus, OH
  • Job Description Job Description We are seeking an IT Systems Administrator to join our IT MSP team! You will handle a va...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Newark, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Newark, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Senior DevSecOps Software Developer
  • Modern Technology Solutions, Inc.
  • Buckeye Lake, OH
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Senior DevSecOps Software Developer in Beavercree...
  • 3/25/2024 12:00:00 AM

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Software Engineer
  • Modern Technology Solutions, Inc.
  • Thornville, OH
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Software Engineer in Beavercreek, Ohio. Why is MT...
  • 3/25/2024 12:00:00 AM

Newark is a city in and the county seat of Licking County, Ohio, United States, 33 miles (53 km) east of Columbus, at the junction of the forks of the Licking River. The estimated population was 49,423 at the 2017 census, which makes it the 16th largest city in Ohio. It is the site of much of the Newark Earthworks, a major ancient complex built by the Hopewell culture. The Great Circle portion and additional burial mounds are located in the neighboring city of Heath, Ohio. This complex has been designated as a National Historic Landmark and is operated as a state park by the Ohio History Conne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$102,522 to $135,339
Newark, Ohio area prices
were up 1.3% from a year ago

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