Help Desk Manager jobs in New Castle, DE

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

I
Help Desk Analyst
  • Information Consulting Services of Delaware Valley
  • Wilmington, DE FULL_TIME
  • Title: Help Desk Analyst 3
    Contract Details:
    Location: Dover, DE
    (Travel to New Castle and Kent County from Time to Time)
    Interview: In Person
    100% Onsite
    Duration: 5-6 months
    Shift: 7:30am to 3:30pm
    Help Desk Analyst - Job Description/Required Skills:
    • This position will serve as a contact for level 1 support, serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
    • This position requires the person be able to speak to persons with technical and non-technical department staff and find solutions.
    • Experience with a variety of call-tracking software and systems.
    • Must be able to work independently and work in a team environment, and complete assigned tasks.
    • Communication skills both written and spoken is a must.
    • Must be energetic, motivated, and professional help desk analyst to provide excellent customer service to department staff.
  • 22 Days Ago

T
Help Desk Technician
  • TechSolutions, Inc.
  • Wilmington, DE FULL_TIME
  • Tired of the same old, same old? Looking for a position that will allow you to show what you know?TechSolutions has an immediate opening for an entry-level Help Desk Technician working in an MSP envir...
  • 3 Days Ago

F
Help Desk Support
  • firstPRO Inc.
  • Wilmington, DE FULL_TIME
  • firstPRO is hiring a Help Desk Analyst for our client located in Wilmington, DE. This is a direct hire role and sits onsite in Wilmington, DE. Candidates must have previous experience working in a law...
  • 4 Days Ago

I
Help Desk Analyst
  • Incubation Systems Private Limited
  • Dover, DE CONTRACTOR
  • The Delaware Department of Education, Technology and Data Office is looking for an energetic, motivated, and professional help desk analyst to provide excellent customer service to department staff. T...
  • 6 Days Ago

I
Help Desk Analyst
  • Information Consulting Services of Delaware Valley
  • Dover, DE FULL_TIME
  • Title: Help Desk Analyst Contract Details: Duration: 6 Months Start Date: 2/20/2023 Location: Dover, DE 100% Onsite Shift: 8:30am to 4:30pm Interview Process: Teams Call Candidates Considered: USC or ...
  • 10 Days Ago

B
Help Desk Analyst
  • Bright Vision Technologies
  • Dover, DE CONTRACTOR
  • Bright Vision Technologies has an immediate opportunity for Help Desk Analyst at Dover, DE. Candidate must have permanent work authorization and work for any employer without sponsorship now or in the...
  • 13 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in New Castle, DE area

P
Technical Support Specialist
  • Philadelphia Streets
  • Philadelphia, PA
  • **Technical Support Specialist** * 1234 Market St, Philadelphia, PA 19107, USA * Full-time **Company Description** Compa...
  • 3/28/2024 12:00:00 AM

O
MIS Specialist
  • Oaks Integrated Care, Inc.
  • Paulsboro, NJ
  • Join our team today and immerse yourself in a rewarding career for years to come! As a MIS Specialist, you will work wit...
  • 3/28/2024 12:00:00 AM

M
Clinical Client Account Manager-Remote
  • MRO Corporation
  • Norristown, PA
  • The Senior Client Account Manager's role is to oversee the day-to-day operations of their assigned clients and to develo...
  • 3/28/2024 12:00:00 AM

L
IT Support Manager
  • London Approach
  • Concordville, PA
  • IT Support Manager Direct Hire $77,000 Year *Based on Experience* Onsite- Concordville, PA London Approach is seeking an...
  • 3/27/2024 12:00:00 AM

S
SR. SERVICE DESK ANALYST - DIRECT HIRE - ONSITE - DEVAULT, PA - USC OR GC , NO C2C
  • System Soft Technologies
  • Malvern, PA
  • We are recruiting for a Sr. Service Desk Analyst. This is a direct hire opportunity. It will start out 100% onsite and c...
  • 3/27/2024 12:00:00 AM

B
HQ Deputy IT Director
  • Biden for President
  • Wilmington, DE
  • Overview: The Biden For President Campaign is seeking a Deputy IT Director to oversee our HQ Help Desk team and to lead ...
  • 3/27/2024 12:00:00 AM

A
Information Technology Service Desk Manager
  • Addison Group
  • Pennsauken, NJ
  • POSITION OVERVIEW: The Service Manager will oversee a team of 2-3 technical support specialists and will be responsible ...
  • 3/26/2024 12:00:00 AM

T
Marketing and Sales Support Manager
  • Towne Park
  • Plymouth Meeting, PA
  • SUMMARY Towne Park is an industry leading tech-enabled multi-service hospitality company and our mission is to provide t...
  • 3/25/2024 12:00:00 AM

New Castle is a city in New Castle County, Delaware, six miles (10 km) south of Wilmington, situated on the Delaware River. According to the 2010 Census, the population of the city is 5,285. New Castle is located at 39°39′43″N 75°33′59″W / 39.66194°N 75.56639°W / 39.66194; -75.56639 (39.6620572, −75.5663132)GR1. According to the United States Census Bureau, the city has a total area of 3.2 square miles (8.2 km²), of which, 3.0 square miles (7.9 km²) of it is land and 0.1 square miles (0.3 km²) of it (3.79%) is water. This city is the home of Broad Dyke, the first dyke built in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$110,309 to $145,620
New Castle, Delaware area prices
were up 1.0% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020