Help Desk Manager jobs in New Hampshire
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- RdF Corporation
-
Hudson, NH
FULL_TIME
-
RdF Corporation, a leading temperature sensor technology manufacturer for over sixty years, located in Hudson, New Hampshire, seeks a Helpdesk candidate to troubleshoot software problems to resolution or escalate problems to the programmer or off-site support. Provide technical and end-user support for the desktop operating systems and applications, network connections and web applications. Manage RdF networks, in-house systems and backup management. Create accounts and assign rights and permissions to file shares, assign and remove users from permission groups, register computers on RdF network, reset account passwords, software duplications and distribution, maintain software compliance database and asset inventory, create email account aliases, and assist with special projects. Support and train users on a ide range of software including Windows and in-house/MRP Systems, email, network applications, word processing, spreadsheet, calendaring, database. web and multimedia applications. Evaluate users' computing needs and assist with hardware and software choices to meet those needs. Troubleshoot, repair and replace hardware for PC systems as well as printers. Assist with programming needs.
Requires a Bachelor's Degree in Computer Science or equivalent from an accredited four year college or university.
Job Type: Full-time
Pay: $15.81 - $19.04 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
- 17 Days Ago
- Baker Newman Noyes
-
Portsmouth, NH
FULL_TIME
- About UsBaker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting™ recognition for superior client service. BNN was founded to create opportuni...
- 13 Days Ago
- Leddy Group
-
Lebanon, NH
FULL_TIME
- Help Desk Support If you’re reliable, computer savvy, and don’t mind working nights, then consider this Help Desk Support role. You’ll work as part of the operations team to support users and monitor ...
- 15 Days Ago
- Drummond Woodsum
-
Manchester, NH
FULL_TIME
- Help Desk Technician Portland, Maine Drummond Woodsum is seeking a full-time Help Desk Technician to join our IT team and support our attorneys and staff in their day-to-day technology needs, schedule...
- 2 Days Ago
- Talent Groups
-
Concord, NH
CONTRACTOR
- 3 Years of Experience in Help Desk Support. Provide technical support and troubleshooting for hardware, software, and system-related issues via phone, email, or in-person. Install, configure, and main...
- 4 Days Ago
- Talent Groups
-
Concord, NH
CONTRACTOR
- 3 Years of Experience in Help Desk Support. Provide technical support and troubleshooting for hardware, software, and system-related issues via phone, email, or in-person. Install, configure, and main...
- 4 Days Ago
Help Desk Manager jobs at Popular Companies
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-
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- PDC Technologies
-
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- Addison Group
-
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- VC5 Consulting
-
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- AgCareers.com
-
Escondido, CA
- Compensation The compensation for this exempt position will range from $90K - $120K annually based on qualifications and...
- 4/21/2024 12:00:00 AM
- Addison Group
-
Nashville, TN
- Help Desk Manager Hybrid - 3 days onsite and 2 days remote - Nashville Direct Hire - $100,000-110,000k/yr + 10% bonus M-...
- 4/21/2024 12:00:00 AM
- Highway and Heavy Parts
-
Saginaw, MI
- Job Description Job Description Are you an experienced and dynamic IT professional ready to take the lead at Highway and...
- 4/21/2024 12:00:00 AM
- Vc5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/20/2024 12:00:00 AM