Help Desk Manager jobs in Morgantown, WV

Responsibilities: - Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person - Diagnose and resolve hardware, software, and network issues - Install, configure, and maintain computer systems and software applications - Set up and troubleshoot mobile devices for employees - Assist with user account management in Active Directory - Collaborate with other IT teams to escalate and resolve complex issues - Document all support activities and resolutions in a ticketing system Experience: - 2 years of experience in a help desk or technical support role - Strong knowledge of TCP/IP networking protocols - Proficiency in Windows operating systems (Windows 7, 8, 10) - Familiarity with mobile devices (iOS, Android) and their configuration - Experience providing IT support in a Linux environment is a plus - Knowledge of help desk ticketing systems and remote desktop tools - Understanding of firewall concepts and basic troubleshooting - Familiarity with Windows Server administration and Active Directory We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and contribute to the success of our organization. Note: Please do not include any contact information in the job description.

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Washington, WV 26181: Relocate before starting work (Required)

Work Location: In person