Help Desk Manager jobs in Moline, IL

Celebrating our 80th year, Martin Engineering is a privately owned global manufacturing company located in Neponset, IL.  A leader in our industry, we believe it is our people who are responsible for our SUCCESS.  Our culture is unique; we want our employees to arrive to work happy and leave for the day feeling that same way.  We are united, we know we are better together.  We strive to deliver superior service to all of our customers, both internal and external.  If you share our values, please continue reading to find out what we are looking for in an IT Help Desk Support Specialist.

Job Summary:

The IT Help Desk Support Specialist provides support and maintenance for all computer software, hardware, and systems to maximize the efficiency and utilization of the systems and users.  This role serves in an internal customer service capacity to all employees for resolution of computer, printer, telephone, email, and internet problems and questions. This position is located at our Neponset facility.

Responsibilities & Duties:

• Provide assistance and support to users through troubleshooting computer hardware, software and all system issues, including, but not limited to telephones, pagers, printers, and video conferencing equipment.
• Answer questions and resolve problems in person or via telephone, e-mail or internet utilizing software programs i.e. Splashtop, ShowMyPc.
• Install, clean and modify operating systems and software programs, including but not limited to virus protection, backups, and Microsoft products.
• Installs and maintain computer peripherals and hardware such as printers, monitors and audio equipment, video equipment, tablets, cell phones, etc.
• Install and maintain IP based phone system.
• Prepare and set up technology assets required for company-related meetings, presentations, trade shows, and events.
• Maintain corporate travel hardware, including mobile computing platforms and telephones.
• Manage, prepare, and update company’s computer knowledge base.
• Create and maintain disk volumes.
• Maintain Helpdesk asset management system and coordinate with co-workers assignment of request orders to ensure all repairs are properly completed.
• Setup and maintain email accounts, user names and passwords.
• Make recommendations on software or hardware programs and develop user manuals.
• Provide 24/7 support for critical situations.
• Provide training to internal and external users of all systems, including new hires.
• Initiates procedures which comply with OSHA / MSHA requirements regarding safety issues, use of safety equipment, material safety data sheets, etc.
• Attends Company and industry-related meetings, keeping abreast of all the latest computer technology and trends.
• Establish individual goals which are aligned with the Company's business strategies and objectives.
• Function as a contributing member of the department's team and other teams, as assigned.
• Assists the department in the accomplishment of the team's goals.
• Performs other duties as assigned.

Qualifications:

• Two-year degree or certificate in Computer Science or high school diploma or GED with equivalent years of computer science experience. 
• Two or more years of prior work related experience. 

Benefits and Perks - just to name a few..............

Medical
Dental
Vision
Prescription
Flexible Spending
Dependent Care Reimbursement
Company Paid Life Insurance
Company Paid Short-term & Long-term Disability
401k - with less than 30 day enrollment, no vesting schedule, & generous company match!
Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan.
Onsite Cafe'
Onsite Fitness Center
Generous vacation package
Tuition reimbursement
Martin Annual Rewards Program (bonus opportunity)
Casual dress policy
And much much more..............

Want to know more about who we are?  Check us out at www.martin-eng.com.