Help Desk Manager jobs in Mishawaka, IN

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Consultant (Summer Employment)
  • University of Notre Dame
  • Notre Dame, IN FULL_TIME
  • Help Desk Consultant (Summer Employment)

    University of Notre Dame

    The University of Notre Dame (ND.jobs) is accepting applications for a Help Desk Consultant (Summer Employment).

    Applications will be accepted until 4/29/2022.

    Help Desk Consultants are individuals who are hired and trained by the Office of Information Technologies (OIT) to assist students, faculty and staff with computing and technology problems or questions in person and in the classroom. Consultants diagnose and resolve problems that individuals may have with network connectivity, Windows and Macintosh Operating systems, as well as a variety of applications including (but not limited to) MS Office Suite, Google Apps, Adobe Creative Cloud Suite, web browsers and antivirus software. In addition, consultants work with the customers personal wireless device for troubleshooting email, calendar as well a issues with multi-factor authentication. Consultants also assist with the the audio/video and rental equipment.

    Minimum Qualifications:
    • Excellent customer service skills
    • Excellent listening skills, with ability to ask appropriate follow-up questions to identify what is needed
    • Ability to communicate instructions clearly to a varied audience, via all contact methods
    • Ability to manage time
    • Ability to learn quickly

    Preferred Qualifications:
    Works in IT department at an alternate school.

    ABOUT NOTRE DAME:
    The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!

    This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at https://facultyhandbook.nd.edu/?id=link-73597.

    Equal Opportunity Employment StatementThe University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

    APPLICATION PROCESS:
    Please apply online at http://ND.jobs to Job # S221505. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.
    jeid-e9d0b8fba394b24f88afd028b42d3539
  • 10 Days Ago

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Front Desk Manager
  • Courtyard by Marriott
  • South Bend, IN FULL_TIME
  • ```Job Summary``` We are seeking a highly motivated and experienced Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing all front desk operations and...
  • 4 Days Ago

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Hotel Front Desk Manager
  • LA QUINTA INN
  • South Bend, IN FULL_TIME
  • We are currently looking for an outstanding candidate to be our new Front Desk Manager at the laQuinta Inn and Suites - South Bend Airport. Previous hotel front desk experience preferred. Must be able...
  • 13 Days Ago

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Care aide
  • Help At Home
  • Knox, IN FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! Now offering weekly pay! Starting pay rates up to $15 an hour! Start your career with the nation's leading provider of in-home support to sen...
  • 21 Days Ago

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Care aide
  • Help At Home
  • Winamac, IN FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! Now offering weekly pay! Starting pay rates up to $15 an hour! Start your career with the nation's leading provider of in-home support to sen...
  • 21 Days Ago

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Home Care Aide
  • Help at Home
  • SOUTH BEND, IN FULL_TIME
  • We are sorry. The job offer you are looking for is no longer available. Help at Home is hiring caregivers in your community TODAY! Now offering weekly pay! Starting pay rates up to $15 an hour! Start ...
  • 25 Days Ago

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0 Help Desk Manager jobs found in Mishawaka, IN area

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Senior Software Engineer, Full Stack (Java, AWS)
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Software Engineer, Full Stack (Java, AWS) ...
  • 3/28/2024 12:00:00 AM

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SeniorSoftware Engineer, Back End (Java, Go, AWS)
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois SeniorSoftware Engineer, Back End (Java, Go, AWS)...
  • 3/28/2024 12:00:00 AM

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SeniorSoftware Engineer, Full Stack (Java, Go, React, Angular, AWS)
  • Capital One
  • South Bend, IN
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois SeniorSoftware Engineer, Full Stack (Java, Go, Re...
  • 3/28/2024 12:00:00 AM

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Sr. Software Engineer (Full stack)
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Software Engineer (Full stack) Do you love building and...
  • 3/28/2024 12:00:00 AM

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Quality Engineer II
  • AM General
  • Mishawaka, IN
  • INTRODUCTION TO AM GENERAL AM General develops and builds specialized ground vehicle systems that get the US Armed Servi...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Mishawaka, IN
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Mishawaka, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/26/2024 12:00:00 AM

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Help Desk Manager
  • Steel Warehouse
  • South Bend, IN
  • Job Summary: As a Help Desk Manager, you will lead a team of skilled support professionals dedicated to providing except...
  • 3/24/2024 12:00:00 AM

Mishawaka /ˌmɪʃəˈwɑːkə/ is a city on the St. Joseph River, in Penn Township, St. Joseph County, in the U.S. state of Indiana. The population was 48,252 as of the 2010 census. Its nickname is "the Princess City." Mishawaka is a principal city of the South Bend–Mishawaka, IN-MI, Metropolitan Statistical Area. According to the 2010 census, Mishawaka has a total area of 17.348 square miles (44.93 km2), of which 17 square miles (44.03 km2) (or 97.99%) is land and 0.348 square miles (0.90 km2) (or 2.01%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$99,058 to $130,767
Mishawaka, Indiana area prices
were up 1.3% from a year ago

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