Help Desk Manager jobs in Middletown, OH

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Dayton Freight
  • Dayton, OH FULL_TIME
  • Overview

    • Stable and growing organization
    • Competitive weekly pay
    • Professional, positive and people-centered work environment
    • Fast-paced work environment
    • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
    • Paid holidays (8); paid vacation and personal days

    Responsibilities

    As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team.

    • Communicate effectively with team members, end users, and customers
    • Troubleshoot DIDs, VoIP and telephony issues
    • Cisco Unified Communications Manager (CallManager)
    • Setup and troubleshoot various pieces of IT hardware. (Computers, Printers, Phones)
    • On-call rotation
    • Install and remove software as needed
    • Create tickets and update status as repairs happen
    • Escalate items to management or software developers as needed
    • Document operating procedures and update with any changes
    • Create/Setup user profiles and administer security

    Qualifications

    • A.S. in Information Technologies or 4 years’ of Help Desk experience.
    • Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
    • Ability to work in both a team environment and independently
    • Time Management
    • Analytical skills, the ability to solve problems that may come up during a typical work day
    • Strong written and verbal communication skills
    • Strong interpersonal skills with end users, customers, and management
    • Ability to communicate IT terminology to someone that does not understand technical terms
    • Example Hardware / Software Deployed and Managed, X86/x64 Desktops/Laptops, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco VoIP phones, Intermec Handheld Computers, iOS Software, Lexmark Printers, Windows 8.1/10 Microsoft Office, BMC Desktop
    • Management, Major Browsers, In-House Developed Software.

    Benefits

    • Stable and growing organization
    • Competitive weekly pay
    • Professional, positive and people-centered work environment
    • Fast-paced work environment
    • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
    • Paid holidays (8); paid vacation and personal days

    help desk, IT help desk, IT, IT degree

  • 20 Days Ago

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Help Desk Analyst
  • R+L Carriers
  • Wilmington, OH FULL_TIME
  • Help Desk Analyst, $16.00 - $20.00 hr Full-Time, Tuesday - Saturday, 3:00PM – 11:30PM) Earn 1 week of vacation after 90 days of employment Come and experience the difference with R L Carriers R L Carr...
  • 25 Days Ago

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Help Desk Specialist III
  • Delaware Nation Industries
  • Patterson, OH FULL_TIME
  • Overview: AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational supp...
  • 3 Days Ago

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Help desk technician
  • American Battery Solutions
  • Springboro, OH FULL_TIME
  • American battery Solutions has a full-time opening for a Help Desk Technician in Springboro, Ohio. Job Summary The Help Desk Technician will provide technical support to ABS internal clients. The Help...
  • Just Posted

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Help desk support specialist
  • Aeyon
  • Dayton, OH FULL_TIME
  • JOB DESCRIPTION : The Automated Systems Help Desk Support Specialist will be responsible for providing technical assistance and support related to automated systems operations at SAF / FMF AFFSO WPAFB...
  • 3 Days Ago

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Senior Help Desk Analyst
  • Magenium Solutions
  • Wilmington, OH FULL_TIME
  • Job DetailsMagenium Solutions is in search of a Senior Analyst, Service Desk Support. This can be either a Contract to Hire or a Permanent position for a client located in Wilmington, Ohio. Local cand...
  • 11 Days Ago

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0 Help Desk Manager jobs found in Middletown, OH area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Franklin, OH
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Community Support Specialist
  • Humane Society of the United States
  • Cincinnati, OH
  • **Job Description** Community Support Specialist Reports To: Community Support Manager Classification: Hourly Non-Exempt...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Springboro, OH
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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DevSecOps Software Developer
  • Modern Technology Solutions, Inc.
  • Franklin, OH
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a DevSecOps Software Developer in Beavercreek, OH. ...
  • 3/26/2024 12:00:00 AM

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Software Architect
  • Modern Technology Solutions, Inc.
  • Trenton, OH
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Software Architect in Dayton, Ohio. Why is MTSI k...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Springboro, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Software Architect
  • Modern Technology Solutions, Inc.
  • Monroe, OH
  • Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Software Architect in Dayton, Ohio. Why is MTSI k...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Franklin, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Middletown is a city located in Butler and Warren counties in the southwestern part of the U.S. state of Ohio, about 29 miles northeast of Cincinnati. Formerly in Lemon, Turtlecreek, and Franklin townships, Middletown was incorporated by the Ohio General Assembly on February 11, 1833, and became a city in 1886. The population of Middletown as of the 2010 census was 48,694. It is part of the Cincinnati-Middletown Metropolitan Statistical Area as defined by the U.S. Census Bureau. The city was the home of AK Steel Holding Corporation (formerly Armco), a major steel works founded in 1900 until of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$101,495 to $133,984
Middletown, Ohio area prices
were up 1.3% from a year ago

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