Help Desk Manager jobs in Middletown, DE

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Analyst
  • Information Consulting Services of Delaware Valley
  • Wilmington, DE FULL_TIME
  • Title: Help Desk Analyst 3
    Contract Details:
    Location: Dover, DE
    (Travel to New Castle and Kent County from Time to Time)
    Interview: In Person
    100% Onsite
    Duration: 5-6 months
    Shift: 7:30am to 3:30pm
    Help Desk Analyst - Job Description/Required Skills:
    • This position will serve as a contact for level 1 support, serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
    • This position requires the person be able to speak to persons with technical and non-technical department staff and find solutions.
    • Experience with a variety of call-tracking software and systems.
    • Must be able to work independently and work in a team environment, and complete assigned tasks.
    • Communication skills both written and spoken is a must.
    • Must be energetic, motivated, and professional help desk analyst to provide excellent customer service to department staff.
  • 22 Days Ago

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Help Desk Technician
  • TechSolutions, Inc.
  • Wilmington, DE FULL_TIME
  • Tired of the same old, same old? Looking for a position that will allow you to show what you know?TechSolutions has an immediate opening for an entry-level Help Desk Technician working in an MSP envir...
  • 3 Days Ago

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Help Desk Support
  • firstPRO Inc.
  • Wilmington, DE FULL_TIME
  • firstPRO is hiring a Help Desk Analyst for our client located in Wilmington, DE. This is a direct hire role and sits onsite in Wilmington, DE. Candidates must have previous experience working in a law...
  • 4 Days Ago

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Help Desk Analyst
  • Incubation Systems Private Limited
  • Dover, DE CONTRACTOR
  • The Delaware Department of Education, Technology and Data Office is looking for an energetic, motivated, and professional help desk analyst to provide excellent customer service to department staff. T...
  • 6 Days Ago

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Help Desk Analyst
  • Information Consulting Services of Delaware Valley
  • Dover, DE FULL_TIME
  • Title: Help Desk Analyst Contract Details: Duration: 6 Months Start Date: 2/20/2023 Location: Dover, DE 100% Onsite Shift: 8:30am to 4:30pm Interview Process: Teams Call Candidates Considered: USC or ...
  • 10 Days Ago

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Help Desk Analyst
  • Bright Vision Technologies
  • Dover, DE CONTRACTOR
  • Bright Vision Technologies has an immediate opportunity for Help Desk Analyst at Dover, DE. Candidate must have permanent work authorization and work for any employer without sponsorship now or in the...
  • 13 Days Ago

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0 Help Desk Manager jobs found in Middletown, DE area

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SR. SERVICE DESK ANALYST - DIRECT HIRE - ONSITE - DEVAULT, PA - USC OR GC , NO C2C
  • System Soft Technologies
  • Malvern, PA
  • We are recruiting for a Sr. Service Desk Analyst. This is a direct hire opportunity. It will start out 100% onsite and c...
  • 3/28/2024 12:00:00 AM

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MIS Specialist
  • Oaks Integrated Care, Inc.
  • Paulsboro, NJ
  • Join our team today and immerse yourself in a rewarding career for years to come! As a MIS Specialist, you will work wit...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Middletown, DE
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Global Shares Workplace Java Lead Software Engineer
  • Jpmorgan Chase & Co
  • Middletown, DE
  • JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of w...
  • 3/28/2024 12:00:00 AM

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Global Shares React Sr Lead Software Engineer
  • Jpmorgan Chase & Co
  • Middletown, DE
  • JOB DESCRIPTION Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliv...
  • 3/28/2024 12:00:00 AM

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IT Support Manager
  • London Approach
  • Concordville, PA
  • IT Support Manager Direct Hire $77,000 Year *Based on Experience* Onsite- Concordville, PA London Approach is seeking an...
  • 3/27/2024 12:00:00 AM

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SR. SERVICE DESK ANALYST - DIRECT HIRE - ONSITE - DEVAULT, PA - USC OR GC , NO C2C
  • System Soft Technologies
  • Malvern, PA
  • We are recruiting for a Sr. Service Desk Analyst. This is a direct hire opportunity. It will start out 100% onsite and c...
  • 3/27/2024 12:00:00 AM

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HQ Deputy IT Director
  • Biden for President
  • Wilmington, DE
  • Overview: The Biden For President Campaign is seeking a Deputy IT Director to oversee our HQ Help Desk team and to lead ...
  • 3/27/2024 12:00:00 AM

Middletown is a town in New Castle County, Delaware, United States. According to the 2010 Census, the population of the town is 18,871. Middletown is located at 39°26′58″N 75°42′59″W / 39.44944°N 75.71639°W / 39.44944; -75.71639 (39.4495560, -75.7163207) with an elevation of 66 feet (20.1 m). According to the United States Census Bureau, the town has a total area of 11.61 square miles (30.1 km2), of which, 11.61 square miles (30.1 km2) is land and 0.16% is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$110,241 to $145,530
Middletown, Delaware area prices
were up 1.0% from a year ago

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