Help Desk Manager jobs in Middlesex, NJ

The Help Desk Technician I at ASG is responsible for providing first-level support to end-users on hardware, software, and network-related problems, questions, and use. 

What we’re looking for: 

Honesty - You will be working in a team that relies on honesty and transparency to achieve our goals and deliver quality results.    

Accountability -  

Integrity - As a company, we are committed to integrity and excellence in our industry, and we seek candidates who share our vision and passion.    

Respect - Respect and professionalism are core values for this role, as you will be interacting with customers, partners, and colleagues from different cultures and backgrounds.  

What we offer: 

Pay Scale: $18 - $19 / hour  

Benefits & Perks: 

• Comprehensive benefits plan including Medical, Dental, and Vision. 
• 401(k) with company match 
• 18% Verizon Wireless discount (primary line only, excludes unlimited plans) 
• Extensive voluntary benefit options including Pet Insurance, Aflac plans & Legal plans 
• Gym/Exercise Facility Reimbursement through qualifying medical plans 
• Generous paid time off and 8 company-paid holidays (plus 1 floating holiday) 

What you’ll do: (Including, but not limited to):  

• Provide first-level problem resolution, technical assistance, and support for incoming queries and issues related to computer systems, software, and hardware 
• Guide users through a series of steps to determine the problem at hand 
• Classify the level, priority, and nature of the problem for the user(s) 
• Responsible for opening, escalating, tracking, and closing trouble tickets while promoting end-user satisfaction 
• Maintain daily performance of computer systems and train computer users 
• Respond to and diagnose problems through discussion with users; ensures a timely process through which problems are controlled 
• Provides support to end users on a variety of issues; identifies, researches, and resolves technical problems 
• Responds to telephone calls, emails, and personnel requests for technical support 
• Recommends systems modifications to reduce user problems 

• Performs other duties as assigned, which are reasonably within the scope of the responsibilities of this job classification 

What you’ll need:  

General 

• Associates degree in Computer Science, related field, or equivalent experience required 
• Requires excellent communication and customer service skills 
• Highly organized and detail-oriented 
• Self-motivated and able to work independently 
• Proficient with Microsoft Office suite 

Technical 

• Knowledge of VMWare and Hyper-V a plus 

Working Conditions:   

• Typical office setting