Help Desk Manager jobs in Memphis, TN

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

M
Help Desk Manager
  • Memphis Grizzlies
  • Memphis, TN FULL_TIME
  • The Opportunity

    The Memphis Grizzlies is seeking an IT Help Desk Manager to manage the activities and responsibilities of our service desk team. As part of IT’s leadership team, the manager is responsible for ensuring services and support are provided using excellent customer service levels, resolving all technical issues with the appropriate sense of urgency.  

     

    The IT Help Desk Manager will make a large impact on the organization by introducing, or improving upon existing, technology solutions. A problem-solving attitude with an ability to motivate your team to achieve specific goals is essential to perform well in this position. Ultimately, the IT Help Desk Manager will help develop and refine our company’s best practices and processes and increase client satisfaction. 

    In This Role You Will

    • Lead, manage, and hold the service desk team accountable for all daily activities.
    • Contribute to the resolution of service requests by providing the necessary technical leadership.
    • Provide accurate reports and metrics to company management.
    • Drive problem investigations, resolution, and improvements, escalating issues as required.
    • Maintain process adherence for the service desk team.
    • Be responsible for service delivery, escalation, communication, resolution, and client satisfaction.
    • Active role in the daily management of all service requests.
    • Identify trends and develop strategies to support these trends.
    • Assist in the career development and mentorship of service desk technicians.
    • Identify, measure, and report on key performance indicators that produce desired results.
    • Identify areas of opportunities, propose, and implement solutions.
    • Improve the effectiveness of the team members by promoting an environment of knowledge sharing.
    • Other duties as assigned.

    The Experience You Will Bring

    • Bachelor’s degree in Computer Science, Information Systems, or equivalent relevant work experiences. 
    • 3-5 years’ managing a help desk team, evaluating performance, and leading using a service/help desk queue. 
    • 3-5 years’ managing end-user hardware ordering and troubleshooting (desktops, laptops, printers, phones, etc.). 
    • 5 years supporting end-user operating system and applications deployments (Windows, Office, etc.). 
    • 5 years of troubleshooting end-user networking issues (wired, wireless, VPN, etc.). 
    • Ability to multi-task and adapt to changes quickly. 
    • Service awareness of key IT services for which support is being provided. 
    • Understanding of support tools, techniques, and how technology is used to provide services. 
    • Strong communication, team collaboration, and relational skills with the ability to work with a wide range of audiences. 
    • Strong leadership with the ability to motivate the team. 
    • Experience with developing and managing metrics. 
    • Strong analytical and problem-solving skills, with an ability to handle multiple priorities. 
    • Proven ability to prioritize, multi-task, and adapt to a fast-paced team environment. 
    • Attention to detail is critical, as is being observant and following directions. 
    • Problem-solving and providing solutions to drive to a course of action. 
    • Able to work evenings, weekends, and holidays as needed.

      

    Nice to Have: 

    • Experience with ServiceDesk Plus and/or ServiceNow is a plus. 
    • Familiarity with ITIL and other IT service management frameworks is a plus. 
    • Knowledge of hospitality, venue management, sports and entertainment, specifically NBA basketball.

     

    What We Offer

     

    At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks.  In addition to offering a competitive salary, we have other great benefits and perks.

     

    Keeping You Healthy

    • Industry leading health coverage
    • Short and Long-term disability
    • Team Member and Dependent Life Insurance
    • Group Voluntary Benefits
    • Wellness programs through EAP and Headspace

    Discounts and Perks

    • Matching 401(k)
    • Employee Assistance Program
    • Tuition Reimbursement
    • Team Store Discounts
    • Happy Hours and other fun activities
    • Qualified parking and game night meals
    • NBA Sponsored Discount Programs
    • Employee Referral Bonuses
    • Employee Recognition Programs

    Taking Time Off

    • Generous Paid Time Off
    • Holiday Pay
    • Paid Parental Leave

     

    Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

     

     

     

  • 22 Days Ago

A
Help Desk Specialist
  • American Car Center
  • Memphis, TN FULL_TIME
  • Overview Overview:Our Mission is to provide hardworking people with quality vehicles and innovative financial solutions.At American Car Center (ACC) and American Financial (AF), we have a story to tel...
  • 22 Days Ago

T
Help Desk Technician
  • TNBR Careers
  • Memphis, TN FULL_TIME
  • Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical cert...
  • Just Posted

O
Help Desk Specialist
  • Optus, Inc.
  • Jonesboro, AR FULL_TIME
  • Scope: The Helpdesk Specialist I provides excellent Tier-1 support for an assigned national account. This includes general troubleshooting, maintaining record databases, updating customer/service tick...
  • 4 Days Ago

O
Help Desk Specialist (FT)
  • Optus, Inc.
  • Jonesboro, AR FULL_TIME
  • Scope: The Helpdesk Specialist I provides excellent Tier-1 support for an assigned national account. This includes general troubleshooting, maintaining record databases, updating customer/service tick...
  • 10 Days Ago

A
Help Desk Specialist
  • ARServices
  • Millington, TN FULL_TIME
  • ARServices is seeking a Help Desk Specialist to join our team supporting the BUPERS NPC FM Office. In this position you will provide IT service desk and customer support services support. NOTE: Bureau...
  • 28 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Memphis, TN area

G
Receivables and Deductions Analyst
  • GreatNeck Tools
  • Memphis, TN
  • Position Summary: The Receivables and Deductions Analyst is responsible for ensuring that the sales, marketing, and prom...
  • 3/29/2024 12:00:00 AM

V
.NET Programmer / Analyst
  • Vaco
  • Memphis, TN
  • Vaco is actively seeking multiple .NET Programmer / Analysts for contract or permanent employment with our client in Mem...
  • 3/28/2024 12:00:00 AM

S
Release Manager with Salesforce
  • Saxon AI
  • Memphis, TN
  • Title: Release Manager with Salesforce Location: ONSITE in ANY of these areas - Memphis, TN - Birmingham, AL - Charlotte...
  • 3/28/2024 12:00:00 AM

M
Infrastructure Systems Engineer
  • Memphis Grizzlies
  • Memphis, TN
  • The Opportunity: The Infrastructure Systems Engineer provides support and contributes to the development, configuration,...
  • 3/28/2024 12:00:00 AM

V
Software Quality Analyst | $50/Hr | Memphis,TN
  • Vaco
  • Memphis, TN
  • ***Software Quality Analyst*** ***Onsite in Memphis, TN-38117*** ***$50/Hr on W2*** ***Should be proficient in Selenium ...
  • 3/28/2024 12:00:00 AM

T
Technical Support Engineer
  • Thrive Networks Inc
  • Memphis, TN
  • Will work from Memphis office Monday-Friday 8 AM to 5 PM CST About Us Thrive is an innovative technology solutions provi...
  • 3/28/2024 12:00:00 AM

C
IT Support Associate
  • Cambay Healthcare LLC.
  • Memphis, TN
  • PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to ...
  • 3/28/2024 12:00:00 AM

R
Technologist Surgical- Trauma OR
  • Regional One Health
  • Memphis, TN
  • Summary: The Surgical Technologist assists in preparing the operating room and performing assigned support duties during...
  • 3/27/2024 12:00:00 AM

Memphis is a city located along the Mississippi River in southwestern Shelby County, Tennessee, United States. The 2017 city population was 652,236, making Memphis the largest city on the Mississippi River, second-largest city in Tennessee, as well as the 25th largest city in the United States. Greater Memphis is the 42nd largest metropolitan area in the United States, with a population of 1,348,260 in 2017. The city is the anchor of West Tennessee and the greater Mid-South region, which includes portions of neighboring Arkansas and Mississippi. Memphis is the seat of Shelby County, the most p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$97,356 to $128,520
Memphis, Tennessee area prices
were up 1.3% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020