Help Desk Manager jobs in Mcallen, TX

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

G
Front Desk Manager
  • Gold's Gym South Texas
  • Laredo, TX FULL_TIME
  • Position Summary:

    The Front Desk Manager will lead, direct and controll all facets of front desk and Kid's Club orperations with an emphasis on member service and overall gym administration.

    Major Responsibilities:

    Management/Leadership Duties

    • Ensure that all employees are wearingproper uniform attire and nametags.
    • Budgets and schedules Front Desk staff coverage.
    • Conduct monthly staff meetings with these departments.
    • Manage and motivate Front Desk Associates And Kid's Club Associates to emphasize superior customer service.
    • Manage Front Desk Associates and Kid's Club Associates to ensure policies and procedures as outlined in the Gym Operations Manual and Kid's Club Operations Maunal are followed at all times.
    • Position is a scheduled front desk position in addition to supervisory duties. Exception is that this incumbent will be scheduled to work during peak hours.

    Operations Support

    • Ensures that Front Desk and Kid's Club are functioning according to Policy and Procedure.
    • Manages and controls all front desk binders according to Policy and Procedure.
    • Manage Daily Activity Log and all logs associated with each department.
    • Ensures front desk staff correctly enters information  into Memeber Service Log.
    • Directs and controls all gym walk-thru's with potential customers.
    • Manages the UP's system.
    • Communicates with GM for the Region regarding ways to improve Front Desk and Kid's Club operations.
    • Oversees "Lost and Found" items and their storage.
    • Responsible for making periodic cash deposits to avoid too much cash in registers.
    • Inspect cash register drawer counts and complete after-shift reports.
    • Responsible for the control of cash deposit by assisting the GM with ensuring the daily deposit is made on time. 
    • Properly manage and maintain operational and payroll budget. 

    Retail Management

    • Manage and support retail,concession and tanning sales and promotions.
    • Orders all concessions.
    • Conducts daily and month-end retail and concession inventories.
    • Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.
    • Must maintain the target profit margin for the Gym on all retail sales.

    HR/Payroll

    • Hires, trains and supervises all Front Desk Associates.
    • Responsible for completing HR paperwork for Front Desk Associates prior to new hire orientation.
    • Works with the GM on payroll processing and other HR issues for the Gym.

    Administrative

    • Attends required training and management meetings.
    • Maintains mothly Front Desk staffing schedules

    Qualifications & Requirements

    • Be self-motivated and have strong organizational and management skills.
    • Possess thorough understanding of company mission, regional goals and missions, and how his/her facility will participate in these areas.
    • Exhibit a superior sense of customer service at all times.
    • Must be knowledgeable Company policies and enforce them accordingly.
    • Possess good leadership abilities.
    • Must have positive attitude and be able to motivate staff in a positive manner. 
    • Must promote team spirit in the workplace.
    • Possess strong motivational, communication, team building and training skills.
    • Excellent communication, organzation and customer service skills.
    • Understanding of basic cash procedures.
    • Ability to handle challenging customer issues with patience, tact, and professionalism. 
    • Must have a high level of professionalism, honesty, intergrity, and work ethic.

    Assigned Hours

    • 40 hours per week, Monday to Friday.
    • May need to work additional hours to complete assignments as requested.

     

  • 24 Days Ago

H
Sales Desk Manager - Automotive
  • Hiring Winners
  • Allen, TX FULL_TIME
  • Sales Desk Manager - Automotive If you love to win and are fiercely competitive, then don’t let this amazing opportunity pass you by. We are looking for a Desk Manager who is energetic, passionate and...
  • 8 Days Ago

M
Janitorial
  • Mary Help of Christians School
  • Laredo, TX PART_TIME,CONTRACTOR,FULL_TIME
  • General Description This full-time position reports to the Janitorial Manager. A Janitorial will meet all qualifications and behavior standards as set by the Laredo, Diocesan Catholic School Office an...
  • Just Posted

C
Restaurant Seasonal Help
  • Cracker Barrel
  • Allen, TX FULL_TIME
  • Store Location: US-TX-McAllen Overview: If you're passionate about a great guest experience and true hospitality, this is the role for you! Whether you're helping a guest find the perfect holiday gift...
  • 19 Days Ago

L
Part-Time Sales Help
  • Lids
  • Laredo, TX PART_TIME
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
  • 24 Days Ago

L
Part-Time Sales Help
  • Lids
  • Mcallen, TX PART_TIME
  • General Description Generate Sales Produce sales gains, by providing customer service. Meet or exceed Company Objectives in all individual statistics. Participate in store maintenance per the current ...
  • 28 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Mcallen, TX area

J
Project Development Application Engineer MX
  • Johnson Controls International
  • Apodaca, Nuevo León
  • The Project Development Application Engineer is responsible for supporting the sale of a wide range of Chiller Solutions...
  • 3/28/2024 12:00:00 AM

G
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
  • General Dynamics Information Technology
  • General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator...
  • 3/28/2024 12:00:00 AM

G
Senior Network Administrator
  • General Dynamics Information Technology
  • GDIT has an exciting opportunity for a Sr. Network Administrator to support U.S. Army Europe as part of our EMITS progra...
  • 3/28/2024 12:00:00 AM

J
Specialist, Field IT Support (IT Field Eng II)
  • Johnson Controls International
  • Apodaca, Nuevo León
  • What would you do: This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experi...
  • 3/27/2024 12:00:00 AM

G
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
  • General Dynamics Information Technology
  • General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator...
  • 3/25/2024 12:00:00 AM

G
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
  • General Dynamics Information Technology
  • General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator...
  • 3/25/2024 12:00:00 AM

J
MES Programmer Engineer
  • Johnson Controls International
  • Apodaca, Nuevo León
  • MES Programmer This position is to be fulfilled by a focused and self-motivated engineer to work in a dynamic industrial...
  • 3/25/2024 12:00:00 AM

L
Network Design Engineer - TS/SCI with Poly Required
  • Leidos
  • Alice Springs, NT
  • Description Job Description: The Digital Modernization Sector at Leidos is seeking a Sr. Network Design Engineer to perf...
  • 3/21/2024 12:00:00 AM

McAllen is the largest city in Hidalgo County, Texas, United States, and the 22nd-most populous city in Texas. It is located at the southern tip of the state in the Rio Grande Valley. The city limits extend south to the Rio Grande, across from the Mexican city of Reynosa, and McAllen is about 70 mi (110 km) west of the Gulf of Mexico. As of 2017, McAllen’s population was estimated to be 142,696. It is the fifth-most populous metropolitan area in the state of Texas, and the binational Reynosa–McAllen metropolitan area counts a population of nearly 1.52 million. From its settlement in 1904, the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$90,349 to $119,270
Mcallen, Texas area prices
were up 1.2% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020