Help Desk Manager jobs in Mandan, ND

• Manage ticketing system, software installation, and configurations.
• Perform technical, operational, and training support to users by telephone.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Position Requirements:

• Manage trouble tickets in a timely manner.
• Respond to user issues via phone, email, and computer chat.
• Provide user assistance.
• Document user interactions.
• Run diagnostics to resolve user reported issues.
• Install, make changes, and repair computer hardware and software.
• Follow-up with users to ensure issues are resolved.
• Support users in a remote help desk environment.
• Knowledgeable of Multifunction Devices (Printer/Scanner/Fax).
• Knowledgeable of Microsoft Windows Operating System and applications.
• Knowledge of basic Networking Technologies.
• Escalate issues to the next Tier with next level of difficulty.
• Strong analytical and follow through skill.
• Ability to work well independently on defined tasks.
• Keyboarding (45wpm)
• Well organized, systematic, prompt.
• Able to quickly build and maintain rapport with staff members of differing backgrounds.
• Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude.
• Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusivity, among all employees and members of the public.
• Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships.
• Ability to follow NHC Clinic practice guidelines – including adherence to the NHC immunization policy, the NHC Mission and Vision along with NHC Corporate Compliance Policy.
• Ability to receive constructive feedback.

Minimum Requirements:

• Ability to perform each position responsibility satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Ability to understand that safety is a condition of employment. Unsafe acts or conditions will be reported to the supervisor or Site Coordinator.
• Must be able to read, write and speak English.

Education and/or Experience:

• High School diploma or equivalent, required
• Familiarity with medical terminology is desired
• 1-2 years of Help Desk Customer Service experience

• Valid North Dakota Driver’s License
• Current Immunization Records
• Current PPD