Help Desk Manager jobs in Madison, WI

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience :
• Computer OS / Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7 / 8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Who You Are

• Reliable transportation
• Flexible schedule and commitment to work on demand when required
• Resilient and able to face and resolve conflicts.
• The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
• Customer-oriented and cool-tempered.
• Works well under -active / Self- player.

Personal Attributes :

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of :

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC / Laptop hardware
• PC / Laptop peripherals, including printers
• Mobile devices

Basic knowledge of :

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least one of the following :

• PC / Laptop OEM Maintenance Certification
• CompTIA A Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2 years of relevant experience.
• Ready to travel 10-20 Miles as per the requirement

Perk & Benefits

• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects / work cases
• Be your Own Boss! (Take IT requests / work cases of your own choosing)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

Last updated : 2024-04-04