Help Desk Manager jobs in Lubbock, TX

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Support IV
  • INSPYR Solutions
  • Midland, TX FULL_TIME,CONTRACTOR,TEMPORARY
  • Title: Help Desk Support IV
    Location: Houston, Tx 77046
    Duration: 6 month contract 
    Compensation: $40hr
    Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
    • Greenway Plaza- Houston, Tx 77046
    • Contract role**** 
    • Monday-Friday 8am-5pm 
    • 100% in office 
    Drive collaboration efforts between Proponents and Supply Chain Buyers to execute sourcing strategies through the SAP Ariba Guided Sourcing module.
    Assist suppliers with the use of the cloud software from login to submission of RFP, RFI's, Reverse Auctions and Asset Sales.
    • Communicate effectively with multiple Business Units and the needs for each to have custom sourcing templates that fulfill the needs of the procurement process.
    • Answer technical questions on the software capabilities. Also work with developers to consistently improve the efficiency of the sourcing events.
    • Help audit teams disseminate information from the system to ensure all PPSG's are adhered to by the system.
    • Manage day to day requests for support from buyers, suppliers executing sourcing events in the system thru to award.
    • Provide analytical reports to upper management highlighting the use and success of the sourcing events.
    • Work with Supplier Registration team to ensure Supplier Database is correct and up to date with trading relationships.
    • Create training videos and user guides for the complete Ariba sourcing process.
    Required:
    • Bachelor's in business administration or related field
    • Understanding of oil and gas operations and well construction
    • In depth knowledge of contracting principles, negotiating, and tendering practices.
    • Proficiency in SAP Ariba & Ariba systems
    • MS Office proficiency
    • 2 /- years of experience in Supply Chain Management and/or Procurement function
    •  Team-oriented, strong communication, and interpersonal skills
    • Ability to train and advise less knowledgeable staff on the sourcing procedures
    • Strong time management and organization skills
    • Strong analytical, and problem-solving skills
    • Ability to work unsupervised and manage multiple strategies simultaneously.
    Proficient skills:
    • SAP, Ariba, Microsoft Word, Excel, PowerPoint, and Outlook
    Our benefits package includes:
    • Comprehensive medical benefits
    • Competitive pay, 401(k)
    • Retirement plan
    • …and much more!
    About INSPYR Solutions

    Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
     
    INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    #IND-TELECOM 

    About the Company:
    INSPYR Solutions



    Industry:
    Computer/IT Services


  • 21 Days Ago

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Help Desk Technician
  • Region 18 Education Service Center
  • Midland, TX FULL_TIME
  • JOB DESCRIPTIONTITLE: Help Desk TechnicianQUALIFICATIONS: Exceptional ability to prioritize and follow up Demonstrated exceptional brand of customer service with a desire to continually improve Demons...
  • 1 Month Ago

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IT HELP DESK CLERK
  • Ector County ISD
  • Odessa, TX FULL_TIME
  • Job Title: Help Desk Clerk-Information Technology Wage/Hour Status: Non-Exempt Reports to: Help Desk Supervisor Pay Grade: Clerical Pay 3 Dept. /School: Technology Days: 227 Primary Purpose: Answer si...
  • 1 Month Ago

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Housekeeper
  • Eagle Manager LLC
  • Odessa, TX FULL_TIME
  • POSITION SUMMARY:The Housekeeper is required to clean the rooms and grounds of the property as assigned by the Head Housekeeper or other members of Management. The Housekeeper position is a member of ...
  • 1 Month Ago

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Property Maintenance
  • Eagle Manager LLC
  • Odessa, TX FULL_TIME
  • POSITION SUMMARY:The Property Maintenance Person is responsible for the overall maintenance of the property and equipment as assigned by members of Management. The Property Maintenance Person function...
  • 1 Month Ago

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Guest Services Representative
  • Eagle Manager LLC
  • Odessa, TX FULL_TIME
  • POSITION SUMMARY:The Guest Services Representative is responsible for creating a hospitable guest experience and for performing tasks associated with the front desk. The Guest Services Representative ...
  • 1 Month Ago

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0 Help Desk Manager jobs found in Lubbock, TX area

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Application Engineer
  • ittxylem
  • Lubbock, TX
  • Job Details We're Hiring for an Applications Engineer! If you are excited and passionate about helping #LetsSolveWater, ...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Plainview, TX
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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HVAC Technical Customer Quotes Rep
  • Johnson Controls International
  • Lubbock, TX
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/27/2024 12:00:00 AM

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Tier 2 IT Technician, Help Desk
  • RelevantTec
  • Lubbock, TX
  • Job Description Job Description Seeking an intermediate level support professional to join our helpdesk staff. In this r...
  • 3/27/2024 12:00:00 AM

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Tier1 IT Technician, Help Desk
  • RelevantTec
  • Lubbock, TX
  • Job Description Job Description Seeking an entry level support professional to join our helpdesk staff. In this role, yo...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Lubbock, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Lubbock, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Coder - Compliance
  • Providence Health & Services
  • Lubbock, TX
  • Job Description Under general supervision, coordinates the processing, review and application of ICD-9 & ICD-10 coding r...
  • 3/25/2024 12:00:00 AM

Lubbock (/ˈlʌbək/ LUB-ək) is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424. Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$94,624 to $124,914
Lubbock, Texas area prices
were up 1.2% from a year ago

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