Help Desk Manager jobs in Lowell, MA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician II
  • IDEMIA
  • Bedford, MA FULL_TIME
  • Overview

    IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

    Responsibilities

    • Monitor, categorize, triage, and assign all incoming IT tickets
    • Purchasing and procurement of IT equipment for site
    • Maintain and organize IT inventory
    • Record, troubleshoot, escalate and follow-up with end-users regarding IT support matters. 
    • Support computer users; both hardware and software needs. 
    • Install and deploy workstations, tablets, cell phones and other IT technology to users. 
    • Provide end-user training with IT systems and applications. 
    • Adhere to all IT processes, policies, standards, and procedures. 
    • Maintain complete and service tickets and documentation of work completed. 
    • After-hours end user, network and IT infrastructure support when required. 
    • Performs other IT related duties as directed and assigned by IT Supervisor/Manager/Director. 

    Qualifications

    • Minimum of 1-3 years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments 
    • Technical skills, knowledge and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook and Internet Explorer); basic knowledge of networking principles related to workstation and printer configuration. 
    • Understanding of Active Directory  
    • Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams 
    • Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN) 
    • Mac iOS Experience
    • Experience supporting remote access technologies such as Cisco AnyConnect 
    • Strong analytical, problem solving, organizational, and planning skills
    • Excellent interpersonal skills; ability to interact with personnel at all levels 
  • 21 Days Ago

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Help Desk Support Engineer
  • Motion Recruitment Partners, LLC
  • Billerica, MA FULL_TIME
  • Job DetailsA well known and reputable educational company based in Billerica, MA currently hiring for a Help Desk Support Engineer to help support end users for a 6-month project. You will be working ...
  • Just Posted

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Help Desk Technician
  • Centuria
  • Hanscom AFB, MA FULL_TIME
  • Title: Help Desk TechnicianLocation: Hanscom, AFBProgram: BLITS 3.0Clearance: SecretCompany/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been deliverin...
  • 1 Month Ago

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White Glove Technical Support Specialist, Help Desk
  • ZOLL LifeVest
  • Chelmsford, MA FULL_TIME
  • Location: Chelmsford, MA Unknown ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With c...
  • 18 Days Ago

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Hybrid Work - Help Desk Team lead in Littleton MA
  • Steneral Consulting
  • Littleton, MA FULL_TIME
  • 3 days onsite in Littleton 2 Days remote, must be local Interview process: 3 rounds 2 video and final onsite Top 3 skills: MS O365, Azure AD (Hybrid), Networking Client is looking for a combined 10-15...
  • 10 Days Ago

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X Ray Technologist
  • Urgent Help Chelmsford PC
  • Chelmsford, MA FULL_TIME,PART_TIME
  • Description: We are looking for an experienced X-Ray Technologist for our fast-paced urgent care practices located on Drum Hill Road in Chelmsford. The duties of the position includes perform radiogra...
  • 7 Days Ago

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0 Help Desk Manager jobs found in Lowell, MA area

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Information Technology Help Desk Manager
  • Prosearch
  • Lawrence, MA
  • Our client is hiring an IT Service Desk Supervisor to join our fast-growing company. You will be an integral part of the...
  • 3/28/2024 12:00:00 AM

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Senior Service Desk Manager
  • Tenth Revolution Group
  • Boston, MA
  • ?? Exciting Opportunity: Senior Service Desk Management Role in Global Financial Enterprise! Are you a seasoned IT profe...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Manager
  • ProSearch
  • Lawrence, MA
  • Our client is hiring an IT Service Desk Supervisor to join our fast-growing company. You will be an integral part of the...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager
  • Pison Technology, Inc.
  • Boston, MA
  • **Customer Support Manager** at Pison Boston, MA Pison is creating the next generation of neural interfaces that focus o...
  • 3/27/2024 12:00:00 AM

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Help Desk Manager
  • Market Street Talent, Inc.
  • Portsmouth, NH
  • Could you be a good fit? We are looking for a highly skilled Help Desk Manager to join the team of our exceptional clien...
  • 3/25/2024 12:00:00 AM

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Senior Service Desk Manager
  • Tenth Revolution Group
  • Boston, MA
  • 🌟 Exciting Opportunity: Senior Service Desk Management Role in Global Financial Enterprise! Are you a seasoned IT profe...
  • 3/25/2024 12:00:00 AM

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IT Support Analyst
  • AgeSpan
  • Lawrence, MA
  • AgeSpan Formerly Elder Services of the Merrimack Valley/North Shore About Us: Since 1974 our agency has strived towards ...
  • 3/25/2024 12:00:00 AM

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T901 Product Support Manager
  • GE
  • Lynn, MA
  • Job Description Summary The T901 Product Support Manager demonstrates accountability for functional, business, and broad...
  • 3/25/2024 12:00:00 AM

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$114,606 to $151,292
Lowell, Massachusetts area prices
were up 1.6% from a year ago

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