Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Welcome to Your Behavioral Health (YBH). Our mission is to guide individuals through the intricate landscape of behavioral health, ensuring that expert support is not only available but also easily accessible. At YBH, we pride ourselves on being a centralized hub teeming with resources designed to aid clients and their families in pinpointing the optimal support tailored to their distinct needs and aspirations for well-being.
Clear Behavioral Health and Neuro Wellness Spa are integral parts of the YBH family, further enriching our offerings and dedication to holistic care.
Dive into our portfolio of brands below. Each represents a unique facet of the comprehensive behavioral health treatment spectrum.
https://yourbehavioralhealth.com/our-treatment-centers/
https://clearbehavioralhealth.com/
https://neurowellnessspa.com/
https://mjresourcemgmt.com/
Job Duties:
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and network performance.
· Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
· Improves client references by writing and maintaining documentation.
· Participates in development of client training programs by identifying learning issues and recommending instructional language.
· Accommodates client disabilities by recommending devices and techniques.
· Avoids legal challenges by monitoring compliance with service agreements.
· Improves system performance by identifying problems and recommending changes.
· Accomplishes information systems and organization mission by completing related results as needed.
· Ensures new employees are set up timely with all required technology and account access based on their job description.
· Ensures that all assets are logged into asset management software and accounted for when hires, terminations, or reassignments occur.
· Responsible for rapid response to network interruptions at all sites by using the portal or going onsite.
· Managing all software systems and auditing to remove account access for former employees or those that do not need access to keep accounts secure.
· Travel to sites as necessary.
Knowledge, Skills, and Abilities:
· Knowledge and experience with major applications such as Microsoft Office and M365 Administration required.
· Knowledge and experience with Apple Products required.
· Knowledge of regulations related to HIPAA required.
· Helpdesk experience of at least 1 year required.
· Knowledge of maintaining, storing, and organizing technical equipment required.
· Knowledge and experience with Healthcare EMR’s such as KIPU and DrChrono a plus.
· Knowledge and experience with Jamf a plus.
· Knowledge and experience with CrowdStrike a plus.
· Skill in using healthcare software and computer systems.
· Multitasking skills.
· Problem-solving skills.
· Professional communication and presentation skills, including face to face, email, telephone, and video conference.
· Ability to communicate professionally with various departments and resources.
Job Type: Full-time
Pay: $26.00 - $29.00 per hour
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Work Location: In person
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