Help Desk Manager jobs in Lenexa, KS

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help desk
  • Fastenal
  • Edwardsville, KS FULL_TIME
  • OVERVIEW :

    Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and / or resolving discrepancies.

    Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees.

    We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 9911 Woodend Rd, Edwardsville, KS 66111.

    This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

    RESPONSIBILITIES :

    The duties and responsibilities of this position include, but are not limited to :

    o Operating computer programs, RF scanners, and printers to label product

    o Assisting branches with product related questions or issues by phone, email or online support

    o Performing quality checks verifying product descriptions and quantities match

    o Locating orders in the warehouse

    o Learning and understanding various department functions

    o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures

    o Retrieving product for walk in customers at our distribution center

    o Maintaining the cleanliness and organization of work area

    o Complying with health, safety and sustainability rules and expectations

    o Participating in activities and programs that help the company achieve health, safety and sustainability objectives

    o Learning, passing, and practicing various environmental health and safety trainings

    REQUIRED POSITION QUALIFICATIONS :

    The following skills and qualifications are required for this position :

    o Prior administrative / customer service experience OR industry experience and product knowledge

    o Proficient written and oral communication skills

    o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy

    o Proficient using Microsoft Office Suite

    o Highly motivated, self directed and customer service oriented

    o Demonstrate strong math aptitude, attention to detail and sense of urgency

    o Learn and perform multiple tasks in a fast paced environment

    o Work independently as well as in a team environment

    o Willingness to work a flexible schedule / extra time as needed

    o Demonstrate our core values of ambition, innovation, integrity and teamwork

    o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs

    o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

    Last updated : 2024-03-04

  • 21 Days Ago

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Help desk
  • Advantage Tech
  • Overland Park, KS FULL_TIME
  • Advantage Tech is looking for a Help Desk Technician who is responsible for maintaining end user computer systems and peripherals and providing first level technology support and problem resolution to...
  • 1 Month Ago

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Help Desk Support Technician
  • Central Computer Distribution
  • Olathe, KS FULL_TIME
  • Position Overview: We are seeking an experienced Help Desk Support Technician to join our team. The ideal candidate should have a minimum of 5 years of relevant experience in providing technical suppo...
  • Just Posted

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Help Desk Technician
  • CreativeOne
  • Overland Park, KS FULL_TIME
  • Reports to: IT Department: Vice President of IT Status: Full-time/Non-Exempt Position Summary The Help Desk Technician is responsible for providing triage technical support to all CreativeOne employee...
  • Just Posted

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Help desk technician
  • Vector Talent Resources
  • Overland Park, KS FULL_TIME
  • Location : Overland Park, KS Client : Telecommunications Firm Benefits : Medical, Dental, Vision, PTO, and Paid Holiday Pay : Up to $20 / hr DOE Schedule : Monday - Friday 9 : 30a-5 : 30p or 10a-6p ES...
  • 5 Days Ago

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Help Desk Technician (C)
  • Connection, Inc.
  • Overland Park, KS CONTRACTOR
  • One of our larger clients in the insurance industry in the Overland Park, KS area has an immediate need for a contract-to-hire Help Desk Technician. This role will be providing phone support 75% of th...
  • 9 Days Ago

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0 Help Desk Manager jobs found in Lenexa, KS area

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Operations Support Manager
  • Rinker Materials
  • Kansas City, KS
  • Job Description Job Description Why Join Our Team? Joining Rinker means becoming a part of a team that's committed to ma...
  • 3/28/2024 12:00:00 AM

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IT Manager
  • Beacon Mental Health
  • Kansas City, MO
  • POSITION SUMMARY This position will oversee the effective IT operation and management of the information systems and rel...
  • 3/28/2024 12:00:00 AM

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Systems Administrator - Industrial Automation
  • Experitec
  • Lenexa, KS
  • Job Description Job Description Systems Administrator - Industrial Automation Location: Lenexa, KS (Greater KC/MO Area) ...
  • 3/28/2024 12:00:00 AM

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Technology Support Manager
  • TriCom Technical Services
  • Leawood, KS
  • Summary The Technology Support Manager will be responsible for the proactive development and implementation of best prac...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Companalyst
  • Olathe, KS
  • * Customer Service Representative in Medical Transportation Management (MTM) **Customer Service Representative** POSTED ...
  • 3/27/2024 12:00:00 AM

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Technical Support & Operation Specialist
  • Frontmatec
  • Kansas City, MO
  • Would you like to be part of an international manufacturing and engineering company with a world-leading market position...
  • 3/26/2024 12:00:00 AM

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Technology Support Manager
  • TriCom Technical Services
  • Leawood, KS
  • Summary The Technology Support Manager will be responsible for the proactive development and implementation of best prac...
  • 3/25/2024 12:00:00 AM

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Technology Support Manager
  • CrossFirst Bank
  • Leawood, KS
  • With over $7 billion in assets, CrossFirst Bank serves the financial needs of businesses, professionals and their famili...
  • 3/24/2024 12:00:00 AM

Lenexa /lɪˈnɛksə/ is a city in Johnson County, Kansas United States. it is the 9th most populated city in the Kansas City Metropolitan Area. As of the 2010 census, the city population was 48,190. It is the birthplace of Garmin, the regional headquarters of Kiewit Construction and the former headquarters of Applebee’s It is bordered by the cities of Shawnee to the north, Overland Park to the east, De Soto to the west and Olathe to the south. Lenexa is located at 38°57′53″N 94°45′34″W / 38.96472°N 94.75944°W / 38.96472; -94.75944 (38.964689, -94.759535). According to the United States Censu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$102,703 to $135,579
Lenexa, Kansas area prices
were up 1.7% from a year ago

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