Help Desk Manager jobs in Lawton, OK

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician (Secret Clearance required)
  • NANA Regional Corporation
  • Lawton, OK OTHER
  • Work Where it Matters

    RiverTech, an Akima company, is not just another federal professional solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

    At RiverTech, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

    For our shareholders , RiverTech provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

    For our government customers , RiverTech provides innovative solutions to complex engineering and operational challenges and delivers wide-ranging services for mission support, systems engineering, and IT.

    As a RiverTech employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

    Job Summary:

    The United States Army Network Enterprise Center (NEC), located in Fort Sill, OK is a subordinate command of the U.S. Army Network Enterprise Technology Command (NETCOM). The NEC is located at Fort Sill, Oklahoma, and has the mission of providing tenant organizations on Fort Sill with baseline automation and telecommunications support and services. The primary tenant MACOMs includes IMCOM, TRADOC, FORSCOM, ATEC, AMC, ACC, and USAR. The objective of Automated Management Services (AMS) is to perform immediate on-site Information Technology (IT) support to customers connected to the Fort Sill network infrastructure.

    The Help Desk Technician will work within a team to leverage their specific expertise against challenging IT systems issues in support of the US Army NEC mission. You will serve as the first point of contact for customers seeking technical assistance over the phone or email and will perform desk side or remote troubleshooting through diagnostic techniques, asking pertinent questions and determining the best solution based on the issue and details provided by customers. Privileged access to the computer systems will allow those solutions to then be implemented. These techniques will be performed against computer operating systems, software applications, hardware peripherals and user environments (profiles). With the understanding that computer problems are never convenient, the ideal candidate will be able to traverse the complexities of assisting with those computer problems with the upmost of professionalism and customer courtesy.

    Job Responsibilities:

    • Perform tasks related to second-tier (TIER II) support of the Fort Sill mission funded IT systems which may include: assisting units and users with the physical and logical installation of Information Systems (IS). Image and add IS to the Domain, load the correct Operating System/Army Golden Master (OS/AGM), ensure all above baseline software is installed and properly licensed, apply Security Technical Implementation Guides (STIG) to peripheral devices to include scanners/printers and ensure networked share drives copiers/printers, are properly configured.

    • Ensure all IS systems data is captured, stored, and reinstalled on new IS system, ensure user email profile is configured and working properly, provide on-site desktop, software, and peripheral support for NIPRNET, SIPRNET and VDI Thin Client customers.

    • Diagnose, troubleshoot, and resolve routine problems with hardware, software and connectivity issues either locally or remotely. Some work performance may require access to classified COMSEC information, COMSEC key, and/or Controlled Cryptographic Items (CCI), at Government work locations only.

    • Utilize remote connection and troubleshooting using Microsoft Systems Center Configuration Manager, support and integration of mobile devices, and support of various peripheral devices to include Voice over Internet Protocol (VoIP) phones.

    • Perform incident management using service desk software such as Remedy ITSM to document, track, and support the government in managing NEC service requests until completion and apply all service standards as defined in current Army C4IM services list, and performance measurements will align with Command, Control, Communications, Computers, and Information Management (C4IM) standards.

    • Communicate desktop support concepts to technical and non-technical personnel to restore service and/or identify and react to problems.

    • Respond to service requests during normal working hours, Monday through Friday, excluding holidays observed by the Federal Government.

    • Initiate work within 72 hours of request for Non-Priority users and resolve the service requests within 4 working days of request for Non-Priority users. A Non-Priority user is defined as an O-5 and below or a GS-14 and below.

    • Initiate work within 2 hours of request for Priority users. A Priority user is defined as an O-6 or above or a GS-15 and above.

    Minimum Qualifications:

    • Minimum two (2) years current experience providing system administration support with elevated permissions.

    • Minimum High School Diploma.

    • Active Secret clearance.

    • Current, unexpired COMPTIA Security CE certification.

    • Obtain Microsoft Desktop Administrator Associate (MDAA) certification (Pass both exams: CIO/G-6 NETCOM IA - MD-100: Windows 10 and CIO/G-6 NETCOM IA - MD-101: Managing Modern Desktops) within six (6) months of hire.

    • Experience with Microsoft suite of applications and other common desktop applications such as Adobe Acrobat, McAfee, Dame Ware Remote Utility.

    • In depth knowledge of Microsoft Operating Systems.

    • Ability to quickly learn new software applications or operating system functionalities.

    • Excellent customer service skills with the ability to conduct themselves in a professional manner at all times.

    • Excellent written and oral communication skills.

    • Able to work independently or as part of a team.

    • Frequently lifts, carries or otherwise moves and positions audio-visual equipment weighing up to 75 lbs.

    • Frequently bends, kneels and crouches during computer system equipment troubleshooting, maintenance, assembly/disassembly, installation/de-installation, and sustainment.

    • May be required to drive vehicle if needed to perform tasks in various locations on Fort Sill, OK.

    We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

    Job: Information Technology

    Travel: No

    Organization: RiverTech, LLC

    Clearance: SECRET

    Shift: Day Job

    Work Type: On-Site

    Req ID: RIV02974

  • 19 Days Ago

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Front Desk Manager, Full Time, Ardmore, Oklahoma New Hospital
  • Exceptional Healthcare Inc.
  • Ardmore, OK FULL_TIME
  • The Front Desk Manager will perform all functions necessary to maintain the efficient workflow of all front desk receptionist duties.Essential Duties & Responsibilities:Front Desk Specific:Demonstrate...
  • 1 Month Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Lawton, OK OTHER
  • Store LocationUS-OK-Lawton Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect ...
  • 23 Days Ago

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Part-Time Sales Help
  • Lids
  • Lawton, OK PART_TIME
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
  • 1 Month Ago

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RN Help Needed for Evening Shift
  • Prokatchers
  • Weatherford, OK FULL_TIME
  • Prokatchers is seeking a travel nurseRNSICU - Surgical Intensive Care for a travel nursing job in Weatherford, Oklahoma. Job Description & Requirements ~ Specialty: SICU - Surgical Intensive Care ~ Di...
  • Just Posted

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An Emergency Medicine Physician Is Needed for Locums Help in OK GMS# JOB-2926536
  • Global Medical Staffing
  • Lawton, OK FULL_TIME
  • To get this new adventure started, pick up the phone and call us today.Must have active state licenseBC or BE requiredWeekdays, DaysACLS, ATLS and PALS required27 - 28 patients per shiftOutpatient pro...
  • Just Posted

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0 Help Desk Manager jobs found in Lawton, OK area

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Solutions Manager
  • DPRA Incorporated
  • Lawton, OK
  • Helping our clients achieve their goals starts with attracting and obtaining top talent! We look for highly innovative a...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Lawton, OK
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Duncan, OK
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Part-Time Weekend Breakfast Attendant
  • Holiday Inn Express Lawton
  • Lawton, OK
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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ACCOUNT EXECUTIVE-LAWTON
  • STANDLEYS SYSTEMS LLC
  • Lawton, OK
  • Job Details Job Location OK Lawton - Lawton, OK Position Type Full Time Education Level Not Specified Travel Percentage ...
  • 3/27/2024 12:00:00 AM

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Store Manager - Lawton, OK
  • rue
  • Lawton, OK
  • Company Description Living Our Values Inclusivity: rue21 embraces all of you. We promote individuality and celebrate our...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Lawton, OK
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Senior Lead Software Engineer
  • Leidos
  • Lawton, OK
  • Description The CEMA Dept at Leidos Defense Systems is seeking a talented Senior Lead Software Engineer in Lawton, OK to...
  • 3/11/2024 12:00:00 AM

Lawton is the fifth largest city in Oklahoma, located at 34°36′16″N 98°23′45″W / 34.60444°N 98.39583°W / 34.60444; -98.39583 (34.604444 N, 98.395833 W). The city has a total area of 75.1 sq mi (195 km2), all land. Lawton is located approximately 84 mi (135 km) southwest of Oklahoma City. Other surrounding cities include Wichita Falls about 47 mi (76 km) to the south, Duncan about 33 mi (53 km) to the east, and Altus about 56 mi (90 km) to the west. Lawton lies in an area typical of the Great Plains, with prairie, few trees, and flat topography with gently rolling hills. The region north of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$89,403 to $118,022
Lawton, Oklahoma area prices
were up 1.2% from a year ago

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