Help Desk Manager jobs in Lawrence, MA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Weekday/Daytime Front Desk Help At Cowabunga'S!
  • COWABUNGA'S NORTH READING
  • North Reading, MA FULL_TIME
  • Cowabunga's North Reading in North Reading, MA is looking for one weekday/daytime front desk help at Cowabunga's! to join our team. We are located on 265 Main Street. Our ideal candidate is self-driven, ambitious, and hard-working.

    Our family entertainment center is seeking warm, caring, customer service-minded personnel to run our front desk at Cowabunga's during walk-in hours. Checking in parents, answering phones, and keeping our gym floor clean and safe for our youngest guests. Great for mother's hours. Typical shifts are 9AM-4PM Tuesdays-Fridays. Enjoy a day off on most Mondays. Pay is ~$16-$18/hr.

    Responsibilities

      *Walk through park and prepare the day *Set up cash and count safe *Check in guests, answer phones *Interact with guests throughout their visit *Maintain our gift shop; restock; clean and tidy *Prepare weekend party bookings with customer calls, preparing add-ons, etc. *Work in concession stand to serve slush and light snacks *Work with a team of 2 or 3 others handling similar tasks for the day.

    This is a fun, rewarding job for someone who enjoys working with parents of young children, engaging in customer service and putting smiles on peoples faces in a fast-paced environment. Should be able to juggle different tasks effectively and be a motivated person with lots of initiative.

    We are looking forward to receiving your application. Thank you.

    Available shifts and compensation: Available shifts on Tuesdays, Wednesdays, Thursdays, and Fridays. Compensation is $16.00 - $18.00/hour.

    About COWABUNGA'S NORTH READING: COWABUNGA'S NORTH READING is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.


    By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

    Powered by Homebase. Free employee scheduling, time clock and hiring tools.

  • 20 Days Ago

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Store Manager
  • Garage clothing-Store manager-Mall of Rockingham,...
  • Salem, NH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 22 Days Ago

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Assistant Store Manager
  • Garage Clothing-Assistant Manager-Rockingham Mall,...
  • Salem, NH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 17 Days Ago

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Assistant Store Manager-Garage Clothing-The Rockingham Mall-Salem NH
  • Garage Clothing-Assistant Manager-Rockingham Mall,...
  • Salem, NH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 6 Days Ago

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Front Desk Manager - Beauport Hotel
  • Beauport Hotel Gloucester
  • Gloucester, MA FULL_TIME
  • Job Description: Managing the Front Desk is key to driving the guest experience. This position is responsible for managing guest satisfaction and overall efficiency of the Front Desk, Night Audit, Res...
  • 21 Days Ago

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Counter Help
  • Dairy Queen
  • Salem, NH PART_TIME
  • Pay Range: $12.00 - $15.00 Front Counter Crew Member You are applying for a job with a franchisee of the Dairy Queen system and not American Dairy Queen Corporation or International Dairy Queen, Inc. ...
  • 3 Days Ago

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0 Help Desk Manager jobs found in Lawrence, MA area

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Information Technology Help Desk Manager
  • ProSearch
  • Lawrence, MA
  • Our client is hiring an IT Service Desk Supervisor to join our fast-growing company. You will be an integral part of the...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager
  • Pison Technology, Inc.
  • Boston, MA
  • **Customer Support Manager** at Pison Boston, MA Pison is creating the next generation of neural interfaces that focus o...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager
  • Biofourmis
  • Needham, MA
  • Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
  • 3/26/2024 12:00:00 AM

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Help Desk Manager
  • Market Street Talent, Inc.
  • Portsmouth, NH
  • Could you be a good fit? We are looking for a highly skilled Help Desk Manager to join the team of our exceptional clien...
  • 3/25/2024 12:00:00 AM

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Senior Service Desk Manager
  • Tenth Revolution Group
  • Boston, MA
  • 🌟 Exciting Opportunity: Senior Service Desk Management Role in Global Financial Enterprise! Are you a seasoned IT profe...
  • 3/25/2024 12:00:00 AM

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IT Support Analyst
  • AgeSpan
  • Lawrence, MA
  • AgeSpan Formerly Elder Services of the Merrimack Valley/North Shore About Us: Since 1974 our agency has strived towards ...
  • 3/25/2024 12:00:00 AM

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T901 Product Support Manager
  • GE
  • Lynn, MA
  • Job Description Summary The T901 Product Support Manager demonstrates accountability for functional, business, and broad...
  • 3/25/2024 12:00:00 AM

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Associate Director, Infrastructure Lead
  • Eisai, Inc.
  • Cambridge, MA
  • At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, an...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$112,200 to $148,116
Lawrence, Massachusetts area prices
were up 1.6% from a year ago

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