Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Cowabunga's North Reading in North Reading, MA is looking for one weekday/daytime front desk help at Cowabunga's! to join our team. We are located on 265 Main Street. Our ideal candidate is self-driven, ambitious, and hard-working.
Our family entertainment center is seeking warm, caring, customer service-minded personnel to run our front desk at Cowabunga's during walk-in hours. Checking in parents, answering phones, and keeping our gym floor clean and safe for our youngest guests. Great for mother's hours. Typical shifts are 9AM-4PM Tuesdays-Fridays. Enjoy a day off on most Mondays. Pay is ~$16-$18/hr.
Responsibilities
This is a fun, rewarding job for someone who enjoys working with parents of young children, engaging in customer service and putting smiles on peoples faces in a fast-paced environment. Should be able to juggle different tasks effectively and be a motivated person with lots of initiative.
We are looking forward to receiving your application. Thank you.
Available shifts and compensation: Available shifts on Tuesdays, Wednesdays, Thursdays, and Fridays. Compensation is $16.00 - $18.00/hour.
About COWABUNGA'S NORTH READING: COWABUNGA'S NORTH READING is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.
Clear All
0 Help Desk Manager jobs found in Lawrence, MA area