Help Desk Manager jobs in Lawrence, KS

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Assistant
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview

    Jump in with the Biodiversity Institute Specify Software team (www.specifysoftware.org) to take on various software support activities as part of an engaged, supportive, and friendly workgroup of professional software engineers, students, and museum scientists. Support activities are varied and will be designed to take advantage of your existing skills and experience and build career-valuable expertise. You will learn modern, practical, data science and software support methods working with museum scientists from around the world. Responsibilities include solving software issues, testing software, and other computer-related tasks. No prior experience with Specify Software or research software is necessary, as we provide comprehensive training on our mission to provide global software for documenting the world's plant and animal species. We have a large, comfortable office space in Dyche Hall next to the Kansas Union.

    Our student team members have consistently raved about their experience working with us, and we believe that if you are a smart, creative, and detail-oriented individual with a drive to succeed, you will find this to be a fulfilling and enjoyable opportunity. Join a supportive and engaging team of professional software engineers, students, and museum scientists from around the world as you develop a deeper understanding of the field and expand your skill set.

    Job Description

    • 25% Develop a familiarity with Specify software and how natural history museums manage data to attain an understanding of basic principles and methods of modern science data management
    • 20% Provide assistance and troubleshoot basic software issues to users of museum software (will train fully on use of Specify software, no experience with Specify needed).
    • 20% Examine software issues reported by researchers and attempt to clarify or resolve them (no programming experience required).
    • 15% Create and track user-reported issues using a variety of channels such as email and GitHub.
    • 5% Create documentation on different aspects of the use and implementation of the software.
    • 5% Assist with special projects, administrative reports, and other duties as assigned.
    • 5% Participate in weekly staff meetings, describing activities and surfacing issues as they arise for discussion.
    • 5% Interact with Specify software users to help resolve their issues.

    Required Qualifications

    • Undergraduate student in good standing at the University of Kansas. (No graduate students, please.)
    • Good verbal and written communication skills as evident in application materials and an informal interview.
    • Good working knowledge using Windows, macOS, or Linux operating systems.
    • Need to be available to work a minimum of 14 hours per week during the Fall and Spring semesters, and have the ability to commit to a weekly schedule (around coursework obligations) which can be flexible and be changed as needed, during the hours of 8 AM-5 PM, Monday through Friday. Must be available starting Spring 2023 and ideally during the summer half or full-time, and then into Fall 2023. Planned vacations and breaks from campus are fine.
    **During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1) have been enrolled in no less than 6 hours in the past spring semester or 2) be pre-enrolled in upcoming fall semester in no less than 6 hours or 3) be enrolled in summer session or 4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students.

    Preferred Qualifications

    • Familiarity with Excel, MySQL, MariaDB, Postgres, or similar spreadsheet and database software.
    • Ability to interact openly and communicate clearly with teammates, and the ability to prioritize, schedule, and complete project tasks.
    • Strong problem-solving skills and the ability to learn quickly

    Additional Candidate Instructions

    A complete application consists of the online application, cover letter, and resume. Only complete applications will be considered.
    Applications will be accepted until a successful candidate is selected

    Contact Information to Applicants

    Theresa Miller (tlammer@ku.edu)

    Advertised Salary Range

    $16.00/hr

    Work Schedule

    flexible work hours, 14-20 during the school year, up to 40 during breaks
    Apply to Job

    Posting Information

    • Posting ID: 27062BR
    • Department: Biodiversity Institute
    • Primary Campus: University of Kansas Lawrence Campus
    • Reg/Temp: Temporary
    • Employee Class: S-Student
  • 25 Days Ago

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HELP DESK TECHNICIAN I
  • Berry Global, Inc
  • LAWRENCE, KS FULL_TIME
  • Overview About BerryAt Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by...
  • 26 Days Ago

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Hotel Front Desk Manager
  • Hotel Topeka at City Center
  • Topeka, KS FULL_TIME
  • We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front des...
  • 22 Days Ago

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Hotel Front Desk Manager
  • Hotel Topeka at City Center
  • Topeka, KS FULL_TIME
  • We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front des...
  • 12 Days Ago

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Assistant Front Desk Manager
  • Baymont By Wyndham Lawrence
  • Lawrence, KS FULL_TIME
  • Overview:We are seeking a highly organized and customer-focused individual to join our team as a Assistant Front Desk Manager. As the first point of contact for our customers, you will play a crucial ...
  • 24 Days Ago

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POOL: Student Desk Manager
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview The Student Desk Manager is responsible for leadership and oversight of the operations of a KU Student Housing Front Desk. The Student Desk Manager is also responsible for providing ...
  • 25 Days Ago

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0 Help Desk Manager jobs found in Lawrence, KS area

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Network Administrator - Midwest Venues
  • AmpThink
  • Kansas City, MO
  • AmpThink is a leading provider of Technology systems for world class stadiums and arenas throughout North America. This ...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Companalyst
  • Olathe, KS
  • * Customer Service Representative in Medical Transportation Management (MTM) **Customer Service Representative** POSTED ...
  • 4/26/2024 12:00:00 AM

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Clinic Support Specialist, Physical Therapy, PRN
  • Lawrence Memorial Hospital
  • Lawrence, KS
  • **Description** **Take Your Career to the Next Level with LMH Health!** At LMH Health, we are committed to being a partn...
  • 4/26/2024 12:00:00 AM

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Network Administrator - Midwest Venues
  • Ampthink Llc
  • Kansas City, MO
  • AmpThink is a leading provider of Technology systems for world class stadiums and arenas throughout North America. This ...
  • 4/24/2024 12:00:00 AM

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Instruction Support Manager - REMOTE
  • MasteryPrep
  • Kansas City, MO
  • Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
  • 4/23/2024 12:00:00 AM

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NETWORK ADMINISTRATOR
  • City Of Lawrence Police Department - Kansas
  • Lawrence, KS
  • Summary:The network administrator position will be assigned to the Police Department IT division. The job posting is bei...
  • 4/23/2024 12:00:00 AM

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Healthcare Policy /Advocacy Coordinator (Cardiovascular) - Remote (NC/DC or neighboring states)
  • Frankel Staffing Partners
  • Kansas City, MO
  • Our client, a highly-regarded national medical association based in the Research Triangle Park, NC area, is actively rec...
  • 4/23/2024 12:00:00 AM

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Technical Support Manager
  • Visionaire Partners
  • Topeka, KS
  • Technical Support ManagerThis is an exciting opportunity to join a top-notch company in this newly created position due ...
  • 4/22/2024 12:00:00 AM

Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University. Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$99,425 to $131,248
Lawrence, Kansas area prices
were up 1.3% from a year ago

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