Help Desk Manager jobs in Lake Havasu City, AZ
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Mindcentric Inc
-
Henderson, NV
FULL_TIME
-
Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with our clients to understand their needs, provide guidance, and build strong relationships. This is an excellent opportunity for someone who is passionate about customer service and enjoys working in a fast-paced, dynamic environment.Duties:
- Communicate with customers to understand their goals and objectives
- Develop and maintain strong relationships with key stakeholders
- Provide ongoing support and guidance to customers, ensuring their success with our products and services
- Collaborate with cross-functional teams to address customer needs and resolve any issues or concerns
- Conduct regular business reviews to assess customer satisfaction and identify areas for improvement
- Analyze customer data and provide insights to drive product adoption and usage
- Assist in the development of training materials and resources for customers
- Stay up-to-date on industry trends and best practices in customer successRequirements:
- Proven experience in customer success, account management, or a related field
- Strong project management skills with the ability to prioritize tasks and meet deadlines
- Familiarity with SaaS (Software as a Service) products and solutions
- Excellent communication skills, both written and verbal
- Experience using Salesforce or other CRM platforms
- Ability to analyze data and make data-driven decisions
- Knowledge of financial services industry is a plus
- Ability to thrive in a fast-paced, high-growth environmentWe offer competitive compensation, comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you are a self-motivated individual who is passionate about customer success, we would love to hear from you.
Job Type: Full-time
Pay: $40,250.40 - $48,473.61 per year
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Henderson, NV 89044 (Required)
Ability to Relocate:
- Henderson, NV 89044: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Henderson, NV 89044
- 1 Month Ago
- NEVADA DONOR NETWORK INC
-
Las Vegas, NV
OTHER
- Job Details Level: Experienced Job Location: Main Office - Las Vegas, NV Position Type: Full Time Education Level: Not Specified Salary Range: $20.00 - $25.00 Hourly Travel Percentage: Negligible Job ...
- 17 Days Ago
- Veteran Benefits Guide
-
Las Vegas, NV
FULL_TIME
- Who we are: VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. Since it was f...
- 22 Days Ago
- KnowIT
-
Las Vegas, NV
PART_TIME,FULL_TIME
- - Provide technical support and troubleshooting for network administration, mobile devices, and desktop support.- Communicate effectively with customers to identify and resolve technical issues.- Inst...
- 1 Day Ago
- Swickard Shared Services
-
Las Vegas, NV
FULL_TIME
- DescriptionWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe ...
- 4 Days Ago
- ProCaps Laboratories
-
Henderson, NV
FULL_TIME
- Job Type : Full-time Onsite Would you like to help people live their best life? If so, this might be the opportunity you are looking for! POSITION SUMMARY As an IT Help Desk Technician, youll be resp...
- 27 Days Ago
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- Lake Havasu City, AZ
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0 Help Desk Manager jobs found in Lake Havasu City, AZ area
- Tractor Supply Co
-
Lake Havasu City, AZ
- Responsibilities This position is responsible for all aspects of maintaining the Greenhouse and all products inside and ...
- 4/26/2024 12:00:00 AM
- InsuraTec Services Group
-
Lake Havasu City, AZ
- TeleSales Representative- Remote Job Description: Are you a self-motivated, driven individual with a passion for sales a...
- 4/26/2024 12:00:00 AM
- Feyer&Associates
-
Lake Havasu City, AZ
- Job Description We are seeking a detail-oriented and dedicated Remote Reservation Specialist to join our team. As a Remo...
- 4/26/2024 12:00:00 AM
- ZMC Hotels
-
Lake Havasu City, AZ
- Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advance...
- 4/26/2024 12:00:00 AM
- Lakeview Family Dental
-
Lake Havasu City, AZ
- Heartland Dental Temporary Dentist Position Description: If you are an outgoing and positive dentist looking for an exce...
- 4/25/2024 12:00:00 AM
- North Country HealthCare AZ
-
Lake Havasu City, AZ
- North Country HealthCare is transforming health care for rural Arizona as a Primary Care, Federally Qualified Teaching H...
- 4/24/2024 12:00:00 AM
- InsuraTec Services Group
-
Lake Havasu City, AZ
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
- 4/23/2024 12:00:00 AM
- Havasu Regional Medical Center
-
Topock, AZ
- Havasu Regional Medical Center Who We Are: People are our passion and purpose. Come work where you are appreciated for w...
- 4/22/2024 12:00:00 AM
About Lake Havasu City, Arizona
were up 2.5% from a year ago