Help Desk Manager jobs in Lacey, WA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Distribution Center Help Desk
  • Fastenal
  • Lacey, WA FULL_TIME
  • Job Description

    Distribution Center Help Desk
    9190 Orion Dr NE, Lacey, WA 98516
    WA100 Distribution Center
    Part-time Shift(s): MON TUE WED THU FRI 7:00am - 12:00pm
    25 - 28 hours/week

    OVERVIEW:
    Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies. Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 9190 Orion Dr NE, Lacey, WA 98516. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

    RESPONSIBILITIES:
    The duties and responsibilities of this position include, but are not limited to:
    o Operating computer programs, RF scanners, and printers to label product
    o Assisting branches with product related questions or issues by phone, email or online support
    o Performing quality checks verifying product descriptions and quantities match
    o Locating orders in the warehouse
    o Learning and understanding various department functions
    o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
    o Retrieving product for walk in customers at our distribution center
    o Maintaining the cleanliness and organization of work area
    o Complying with health, safety and sustainability rules and expectations
    o Participating in activities and programs that help the company achieve health, safety and sustainability objectives
    o Learning, passing, and practicing various environmental health and safety trainings

    REQUIRED POSITION QUALIFICATIONS:
    The following skills and qualifications are required for this position:
    o 18 years of age or over, due to the nature of work
    o Prior administrative/customer service experience OR industry experience and product knowledge
    o Proficient written and oral communication skills
    o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
    o Proficient using Microsoft Office Suite
    o Highly motivated, self directed and customer service oriented
    o Demonstrate strong math aptitude, attention to detail and sense of urgency
    o Exhibit strong problem solving, deductive reasoning and decision making skills
    o Learn and perform multiple tasks in a fast paced environment
    o Work independently as well as in a team environment
    o Willingness to work a flexible schedule/extra time as needed
    o Demonstrate our core values of ambition, innovation, integrity and teamwork
    o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs
    o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

    ABOUT US:
    Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

    As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

    PART-TIME BENEFIT:
    Fastenal offers a 401(k) with an employer contribution.

    COMPENSATION:
    The pay range for this position is $19.50/hr -22.50/hr.
  • 9 Days Ago

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Remote Advisor to Sale Cruises
  • Help You
  • Astoria, OR FULL_TIME
  • If you are searching for your next adventure in your professional life, we may have the perfect position for you as a Virtual Itinerary Builder on our team. Our Coordinators help make our customers' h...
  • 23 Days Ago

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Part-Time Sales Help
  • Lids
  • Olympia, WA PART_TIME
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
  • 1 Month Ago

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Juvenile Detention Officer - Extra Help
  • Thurston County
  • Thurston, WA OTHER
  • Thurston County's Juvenile Court is excited to be recruiting for an Extra Help Juvenile Detention Officer. Extra Help Juvenile Detention Officers shall be available to work non-standard workhours, wee...
  • 19 Days Ago

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Maintenance Summer Student Help - District
  • Aberdeen School District 5
  • Aberdeen, WA PART_TIME
  • 6 hours per day 4 days per week - Monday - Thursday Starts: July 1st - August 19th All candidates must submit an application using the online employment application. APPLICATION DEADLINE: Open until f...
  • 22 Days Ago

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Juvenile Detention Officer - Extra Help
  • Thurston County
  • Olympia, WA FULL_TIME
  • Extra Help Juvenile Detention Officers shall be available to work non-standard workhours, weekends, and holidays. No guarantee of hours per week/month. Hours are scheduled by availability and seniorit...
  • 17 Days Ago

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0 Help Desk Manager jobs found in Lacey, WA area

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Remote Client Support Manager
  • American Income Life AO - Simonne LeBlanc
  • Tacoma, WA
  • Are you a motivated individual looking for an exciting opportunity to lead from the comfort of your own home? Look no fu...
  • 3/28/2024 12:00:00 AM

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Travel Echo Technologist - $2,882 per week
  • Focus Staff
  • Olympia, WA
  • Job Description Focus Staff is seeking a travel Echo Technologist for a travel job in Olympia, Washington. Job Descripti...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Olympia, WA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Olympia, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Lacey, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Senior Analyst- Model Validation (US REMOTE)
  • Ally
  • Olympia, WA
  • **General information** **Ref #** 17030 **Remote?** Yes **Ally and Your Career** * Ally Financial only succeeds when its...
  • 3/26/2024 12:00:00 AM

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Data Center Data Management Specialist
  • CBRE
  • Olympia, WA
  • Data Center Data Management Specialist Job ID 156252 Posted 26-Feb-2024 Service line GWS Segment Role type Full-time Are...
  • 3/26/2024 12:00:00 AM

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Store Support Associate
  • Selden's Interior Furnishings Inc
  • Olympia, WA
  • Job Description Seldens Designer Home Furnishings is a curator of design, taste, and style in the luxury lifestyle marke...
  • 3/25/2024 12:00:00 AM

Lacey is a city in Thurston County, Washington, United States. Established as a suburb of Olympia, its population was 42,393 at the 2010 census out of a county population of 252,264. According to the United States Census Bureau, the city has a total area of 16.51 square miles (42.76 km2), of which, 16.06 square miles (41.60 km2) is land and 0.45 square miles (1.17 km2) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$109,304 to $144,293
Lacey, Washington area prices
were up 2.9% from a year ago

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