Help Desk Manager jobs in La Crosse, WI

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk
  • Group Health Cooperative of Eau Claire
  • Altoona, WI OTHER
  • Position Purpose

    The IT Helpdesk provides assistance in diagnosing and resolving user issues while ensuring adherence to IT policies.

    Essential Position Functions
    • Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
    • Ensure adherence to IT policies and procedures, aligning activities.
    • Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
    • Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
    • Communicate effectively with users, providing assistance in a user-friendly manner.
    • Support IT inventory management activities, ensuring accurate tracking of assets.
    • Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
    • Assist in documenting IT processes and troubleshooting procedures.
    • Comply with all company policies and procedures, aligning activities.
    Minimum Requirements of the Position
    • Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
    • Exposure to or basic experience with IT support functions including IT security, networking, hardware, and software troubleshooting.
    • Exposure to or basic development of effective written and oral communication skills.
    • Exposure to or basic development of collaborative teamwork skills.
    • Aptitude for developing problem-solving skills in an IT support context.
    • Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master to demonstrate proficiency in Scrum principles and practices within Agile development environments.
    This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: resumes@group-health.com. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.
  • 4 Days Ago

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IT Help Desk Technician
  • First Supply LLC
  • La Crosse, WI FULL_TIME
  • Overview The IT Help Desk Technician will provide support to users of the organization’s technical products or services. This position plays a critical role in ensuring our employees have seamless acc...
  • 28 Days Ago

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Help Desk Technician
  • Saint Mary's University
  • Winona, MN FULL_TIME
  • Overview and Responsibilities Saint Mary’s University of Minnesota is seeking to hire a Help Desk Technician on the Winona Campus. This position is responsible for providing computer and help desk sup...
  • 1 Month Ago

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Help Desk Technician I
  • IDEMIA
  • Minnesota, MN FULL_TIME
  • OverviewIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We a...
  • 2 Months Ago

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IT Help Desk Technician - Hybrid
  • WCCU Credit Union
  • Westby, WI FULL_TIME
  • This position has the ability to work remotely with a regular in-branch rotation or sit in any WCCU office location with adequate space. In order to be considered, you must apply on Paylocity at the f...
  • 3 Days Ago

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Assignment Desk Manager
  • Morgan Murphy Media
  • La Crosse, WI FULL_TIME
  • WKBT, the number one station in La Crosse, Wisconsin (DMA 129) seeks an experienced Assignment Desk Manager with outstanding news instincts, a passion to win, and the organizational skills to take our...
  • 1 Month Ago

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0 Help Desk Manager jobs found in La Crosse, WI area

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IT Help Desk Technician
  • First Supply LLC
  • La Crosse, WI
  • Overview: The IT Help Desk Technician will provide support to users of the organizations technical products or services....
  • 3/28/2024 12:00:00 AM

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Devops Engineer
  • Syms Strategic Group, LLC (SSG)
  • La Crosse, WI
  • Syms Strategic Group (SSG) is seeking a talented DevOps Engineer Please join SSG on this large, highly complex nationwid...
  • 3/28/2024 12:00:00 AM

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Front End Developer
  • Kwik Trip, Inc.
  • La Crosse, WI
  • Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Department 671 Shift: Daytime Exper...
  • 3/28/2024 12:00:00 AM

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Guest Services
  • HOM Furniture, Inc.
  • Onalaska, WI
  • **Guest Services** **in Rochester, MN** **(Regular Full Time)** Qualifications To perform this job successfully, an indi...
  • 3/28/2024 12:00:00 AM

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Java Backend Developer
  • Diverse Lynx
  • Houston, MN
  • Job Description: 6 - 9 Years of experience, Designing and developing applications using the Java EE platform Responsible...
  • 3/28/2024 12:00:00 AM

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Building Automation Project Manager
  • Kwik Trip, Inc.
  • La Crosse, WI
  • Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Department 797 Shift: Daytime Exper...
  • 3/27/2024 12:00:00 AM

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.Net Core Full Stack Developer
  • Tata Consultancy Service Limited
  • Houston, MN
  • C# , .Net Core,Web API, WCF, ASP.NET/VB.NET ,Couch base caching, ,Kafka, Datadog, Kibana, Angular, AWS Cloud and Visual ...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • La Crosse, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south. According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$97,619 to $128,867
La Crosse, Wisconsin area prices
were up 1.3% from a year ago

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