Help Desk Manager jobs in Killeen, TX

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician I
  • First Community Services
  • Killeen, TX FULL_TIME
    • Answer incoming calls
    • Troubleshoot and resolve technical problems; escalate accordingly
    • Act as a liaison between company employees and the IT support departments
    • Support and monitor various software, applications, and hardware
    • Perform follow-up calls to customers and other IT departments regarding tickets/issues
    • Effectively communicate with technical and non-technical audiences
    • Complete company-provided customer service training as required
    • Periodic travel may be required
    • Other duties as assigned

    Physical Requirements:
    • Must be able to remain in a sitting stationary position for extended periods of time
    • Constantly operate a computer and other office machinery
    • May be required to climb ladders and perform overhead and under desk work
    • Ability to lift up to 50 pounds

    FCBI is an equal opportunity employer.

    Requirements

    • High School Diploma or Equivalent
    • At least 18 years of age
    • Previous Customer service experience
    • Good verbal and written communication
    • Working knowledge of Microsoft Office
    • Technical troubleshooting experience preferred
    • Flexible schedule to include evening, weekend, and holidays
    • Must successfully pass background investigation according to company policy
    • Must be able to get along with co-workers and work effectively in a team environment
  • 9 Days Ago

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Help Desk Support Technician - ON-SITE in Fort Cavazos, TX | Req#3321
  • ActioNet, Inc.
  • Fort Hood, TX FULL_TIME
  • Description ActioNet has an immediate opportunity for a Help Desk Support Technician requiring an active Secret Clearance on-site (5 days a week) in Fort Hood, TX. ActioNet is an IT service provider a...
  • 1 Month Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Harker Heights, TX OTHER
  • Store LocationUS-TX-Harker Heights Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the ...
  • 19 Days Ago

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General Help Wanted
  • Glad Solutions
  • Harker Heights, TX FULL_TIME
  • Glad Solutions is expanding in Harker Heights, Belton and Copperas Cove Outlets. 18 Immediate Openings for those willing to learn and develop resume building skills along the way. If you are a dependa...
  • 20 Days Ago

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General Labor Help Wanted
  • Glad Solutions
  • Harker Heights, TX FULL_TIME
  • Glad Solutions has 18-21 openings for those willing to learn and looking to develop resume building skills along the way. If you are a dependable team player who is ready for a challenge, we want you....
  • 13 Days Ago

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Front Desk Agent
  • stayAPT Suites
  • Killeen, TX FULL_TIME
  • Front Desk Agent-Brand New Extended Stay Hotel StayApt Suites stayAPT Suites hotel brand is currently seeking Front Desk Agents for their expanding portfolio of mid-priced Extended Stay hotels. stayAP...
  • 21 Days Ago

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0 Help Desk Manager jobs found in Killeen, TX area

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Killeen, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/28/2024 12:00:00 AM

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Operations Support Specialist NF-04
  • Occupational Safety & Health Administration
  • Killeen, TX
  • ** Operations Support Specialist NF-04** **Department of the Army** ** Family and Morale Welfare Recreation - Operations...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Copperas Cove, TX
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Harker Heights, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Killeen, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Copperas Cove, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Killeen, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Copperas Cove, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Killeen is a city in Bell County, Texas, United States. According to the 2010 census, its population was 127,921, making it the 21st-most populous city in Texas. It is the principal city of the Killeen–Temple–Fort Hood Metropolitan Statistical Area. Killeen is directly adjacent to the main cantonment of Fort Hood. Its economy depends on the activities of the post, and the soldiers and their families stationed there. It is known as a military "boom town" because of its rapid growth and high influx of soldiers. Killeen is located in western Bell County at 31°6′20″N 97°43′36″W / 31.10556°N 97.7...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$95,522 to $126,099
Killeen, Texas area prices
were up 1.2% from a year ago

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