Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Compensation:$19/hr
Location:Olathe, Kansas
Help Desk Service Agent
Inceed has partnered with a great company to help find a skilled Help Desk Service Agent to join their team!
This person will be responsible for jumping into the call queue and working on tickets. As well as any troubleshooting, updating, and staying up to date consistently.
Responsibilities:
Required Qualifications & Experience:
Nice to Have Skills & Experience:
Perks & Benefits:
If you are interested in learning more about the Help Desk Service Agent opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#LI-Hybrid
About the Company:
Inceed
Oh, hello! It’s hard to talk about ourselves in such few words. And, honestly, it feels really weird to just highlight our best qualities. But we’re also super proud to be:
We are a company full of talented, passionate, hard-working, people-loving individuals. As mentioned, the majority of our time is spent in the technology and finance field. But no matter the job, our mission stays the same: Match amazing talent with our equally-amazing clients.
That’s just how the Inceed team does it. We are a family of like-minded individuals who value and believe in our process. Honesty. Transparency. A desire to build relationships. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?
The way we see it, it’s not a “numbers” game. It’s a “let’s change a life” game.
We’re not gonna lie, we’re pretty darn good at it.
Company Size:
100 to 499 employees
Industry:
Staffing/Employment Agencies
Founded:
2001
Website:
http://www.inceed.com
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