Help Desk Manager jobs in Kansas

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help desk
  • Fastenal
  • Edwardsville, KS FULL_TIME
  • OVERVIEW :

    Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and / or resolving discrepancies.

    Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees.

    We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 9911 Woodend Rd, Edwardsville, KS 66111.

    This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

    RESPONSIBILITIES :

    The duties and responsibilities of this position include, but are not limited to :

    o Operating computer programs, RF scanners, and printers to label product

    o Assisting branches with product related questions or issues by phone, email or online support

    o Performing quality checks verifying product descriptions and quantities match

    o Locating orders in the warehouse

    o Learning and understanding various department functions

    o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures

    o Retrieving product for walk in customers at our distribution center

    o Maintaining the cleanliness and organization of work area

    o Complying with health, safety and sustainability rules and expectations

    o Participating in activities and programs that help the company achieve health, safety and sustainability objectives

    o Learning, passing, and practicing various environmental health and safety trainings

    REQUIRED POSITION QUALIFICATIONS :

    The following skills and qualifications are required for this position :

    o Prior administrative / customer service experience OR industry experience and product knowledge

    o Proficient written and oral communication skills

    o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy

    o Proficient using Microsoft Office Suite

    o Highly motivated, self directed and customer service oriented

    o Demonstrate strong math aptitude, attention to detail and sense of urgency

    o Learn and perform multiple tasks in a fast paced environment

    o Work independently as well as in a team environment

    o Willingness to work a flexible schedule / extra time as needed

    o Demonstrate our core values of ambition, innovation, integrity and teamwork

    o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs

    o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

    Last updated : 2024-03-04

  • 20 Days Ago

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Help desk
  • Advantage Tech
  • Overland Park, KS FULL_TIME
  • Advantage Tech is looking for a Help Desk Technician who is responsible for maintaining end user computer systems and peripherals and providing first level technology support and problem resolution to...
  • 1 Month Ago

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Help Desk Technician
  • King of Freight
  • Wichita, KS FULL_TIME
  • Title: Help Desk Technician with System Administrator and Firewall/Networking Experience Schedule: Monday through Friday, 8am - 5pm Job Summary: We are seeking a highly skilled Help Desk Technician wi...
  • Just Posted

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Help Desk Support Technician
  • Central Computer Distribution
  • Olathe, KS FULL_TIME
  • Position Overview: We are seeking an experienced Help Desk Support Technician to join our team. The ideal candidate should have a minimum of 5 years of relevant experience in providing technical suppo...
  • Just Posted

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Help Desk Technician
  • CreativeOne
  • Overland Park, KS FULL_TIME
  • Reports to: IT Department: Vice President of IT Status: Full-time/Non-Exempt Position Summary The Help Desk Technician is responsible for providing triage technical support to all CreativeOne employee...
  • Just Posted

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Help desk technician
  • Vector Talent Resources
  • Overland Park, KS FULL_TIME
  • Location : Overland Park, KS Client : Telecommunications Firm Benefits : Medical, Dental, Vision, PTO, and Paid Holiday Pay : Up to $20 / hr DOE Schedule : Monday - Friday 9 : 30a-5 : 30p or 10a-6p ES...
  • 4 Days Ago

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IT Help Desk Manager
  • PDC Technologies
  • Fort Lauderdale, FL
  • Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
  • 3/28/2024 12:00:00 AM

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Help Desk Manager
  • Bibliotheca
  • Oakdale, MN
  • Company Description For over 50 years, Bibliotheca has been partnering with libraries worldwide to reimagine how they fu...
  • 3/28/2024 12:00:00 AM

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Help Desk Manager
  • Anchor Point Technology Resources
  • Indianapolis, IN
  • Job Description: The Helpdesk Manager is a driven, organized, and energetic individual looking to make an impact. The He...
  • 3/26/2024 12:00:00 AM

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Help Desk Manager
  • Ledgent Technology
  • Oakdale, MN
  • Summary: We are seeking a talented and experienced Help Desk Manager to join our team. The ideal candidate will have 3-5...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Saxon Global
  • Plano, TX
  • Our Client is looking for HelpDesk Manager Role, who has got some experience in Project Coordination Due to the Nature o...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Steel Warehouse
  • South Bend, IN
  • Job Summary: As a Help Desk Manager, you will lead a team of skilled support professionals dedicated to providing except...
  • 3/24/2024 12:00:00 AM

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Help Desk Manager
  • Segrera Associates
  • Responsibilities Oversee and Manage Dispatch and Service Desk Team Contribute to the creation of standards and best prac...
  • 3/24/2024 12:00:00 AM

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Help Desk Manager
  • Leidos
  • Camp Springs, MD
  • Description The Leidos Digital Modernization sector has an opportunity for a Help Desk Manager supporting Air Force user...
  • 3/15/2024 12:00:00 AM

Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$100,035 to $132,057

Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019