Help Desk Manager jobs in Jackson, MS

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Manager - Operations, Ridgeland, MS
  • BankPlus
  • Ridgeland, MS FULL_TIME
  • General Position Scope:   The Help Desk Manager is responsible for leading and managing the internal help desk. The help desk staffing model is comprised of both internal BankPlus employees, and a third-party managed services vendor that provides first-line hardware and software support.    Duties and Responsibilities:  Oversee the daily operations of the Help Desk and managed services vendor to ensure end users consistently receive high-quality support. Manage a team of first-line support staff, including hiring, training, and performance management. Provide coaching and feedback to employees to uphold service standard.  Conduct and lead necessary meetings and discussions to effectively manage the third -party managed services help desk vendor. Guide and manage alignment between BankPlus and the managed services vendor to ensure the vendor is an effective extension of BankPlus.  Ensure optimal departmental phone coverage and staffing levels, as well as coordinate and monitor schedule adherence and attendance. Generate and analyze reports, trends, and workload drivers that help improve key metrics.  Identify opportunities for improvement in service quality, efficiency, and customer satisfaction. Assist with Operations’ projects and coordinate help desk’s projects, including equipment rollouts, software conversions, and other related projects. Collaborate with other IT teams to resolve complex technical issues and ensure smooth operations across the organization. Work with QA Analyst to develop and present help desk training. Oversee change management tickets and find efficiencies in change management processes. Serve as problem-solver and support for the help desk as they are the frontline support for all BankPlus employees for applications, network, and other support areas. Use Track It ticket logging system to create, track, resolve, and report on user issues and requests, as needed to back up Help Desk. Provide support for help desk technicians in analyzing and understanding report data to discover areas for improvement.  Communicate and work with management or other bank departments to improve training and processes where needed.  Serve as system administrator for help desk software management solutions (currently, Track It, and AlertMedia). Provide support and directive for help desk to coordinate internal communication to the employee base regarding technically-related updates, effective processes, enhancements, and other related events.  Maintain accurate and up-to-date documentation of help desk processes, procedures, and troubleshooting guides. Conduct annual disaster recovery tests with the goal of timeliness, effectiveness, and documentation. Stay abreast of industry trends and best practices in help desk management and technology. Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct. Rotate with help desk technicians for after hours on call rotation.  Participation in the bank’s High Performance Rewards Connections Program. Make referrals to the Mortgage Center and Wealth Management. Position Requirements: Bachelor’s degree preferred Prior supervisor or management experience Experience in Help Desk or other technical environment preferred Technical, problem-solving, analytical skills. Extensive computer usage and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook Excellent verbal and written communication skills Extensive reading as needed. Must be proactive, well-organized, keen attention to detail, and results-oriented with excellent leadership skills.  Ability to make difficult decisions and handle multiple tasks. Available to be on call and work after hours as required.
  • 23 Days Ago

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Branch manager
  • Help at Home
  • Jackson, MS FULL_TIME
  • Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clie...
  • 1 Month Ago

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HELP DESK ANALYST
  • South Central Regional Medical Center
  • Laurel, MS FULL_TIME
  • Full Time, Varied Job Title: IT Desktop Support Analyst I, II, III Department: 9360 The IT Desktop Support Analyst is responsible for supporting and enhancing the end user computing environment owned ...
  • 22 Days Ago

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Help desk technician
  • Lorven Technologies
  • Clinton, MS FULL_TIME
  • Required Degree : Bachelor’s Degree in Computer Science, Information Systems, or related field. Required Certification(S) : A Certification Required Skill : Excellent understanding of coding methods a...
  • 23 Days Ago

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Help desk technician
  • VGroup Inc
  • Jackson, MS FULL_TIME
  • Client : State ofMississippi Job Title : Help Desk Technician Duration : 7Months Start Date : ASAP PositionType : Contract Location : JacksonMississippi 39211 Interview Type : Web Cam / Inperson / Tel...
  • 24 Days Ago

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Help desk technician
  • ConsultNet
  • Jackson, MS FULL_TIME
  • Help Desk Support Technician 6 month Contract (Potential extension) Jackson, MS Pay range $20-25 per hour (Full time hours) Job Description : The Help Desk Support Technician will focus on providing a...
  • 24 Days Ago

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0 Help Desk Manager jobs found in Jackson, MS area

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Information Technology (IT) Manager - Remote & Haiti
  • Amentum
  • Jackson, MS
  • Amentum, a large government contract company, is seeking a Information Technology (IT) Manager for a pending contract aw...
  • 3/28/2024 12:00:00 AM

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SAP Enterprise Architect
  • Concentrix
  • Jackson, MS
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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Data Steward Analyst
  • Cornerstone onDemand
  • Jackson, MS
  • **Data Steward Analyst** Data Steward Overview: The Data Steward Team exists to maintain accurate, actionable, and non-d...
  • 3/28/2024 12:00:00 AM

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Integrated Centre of Excellence D365 Customer Service - Business Solutions Architect
  • Avanade Inc.
  • Jackson, MS
  • Introduction: The ICOE D365 Customer Service Business Solutions Architect (BSA) will provide technical and solution envi...
  • 3/28/2024 12:00:00 AM

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SAP Architect (Record to Report)
  • Concentrix
  • Jackson, MS
  • Job Title: SAP Architect (Record to Report) Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concent...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Take2 Consulting, LLC
  • Jackson, MS
  • Just wrapping up a contract or contract ending? These positions will give you exposure to supporting a federal client an...
  • 3/27/2024 12:00:00 AM

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On Site IT Support - Full Time Contract 5-6mos
  • Techmate
  • Jackson, MS
  • Job Description Job Description We are seeking an IT Support Technician to join our team! You will assist end users by r...
  • 3/27/2024 12:00:00 AM

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Data Center Data Management Specialist
  • CBRE
  • Jackson, MS
  • Data Center Data Management Specialist Job ID 156252 Posted 26-Feb-2024 Service line GWS Segment Role type Full-time Are...
  • 3/26/2024 12:00:00 AM

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$94,032 to $124,132
Jackson, Mississippi area prices
were up 1.2% from a year ago

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