Help Desk Manager jobs in Irvington, NJ

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Manager for MSP
  • Link High Technologies Inc.
  • Florham Park, NJ FULL_TIME
  • Link High Technologies is not just another IT provider. We deliver end-to-end customized technology solutions that allow our clients to grow beyond the competition. With over 31 years in business, Link High touts a stable working environment with a vast wealth of collective experience. While we're large enough to provide enterprise-level deliverables to our clients, we're still small enough to be flexible and change rapidly, which is a must in today's fast-paced technology field.

    This pivotal role requires technical expertise, strong leadership skills, and an unwavering commitment to exceptional customer service. As the Help Desk Manager, you will lead a team of 5 skilled professionals, ensuring efficient service delivery and maintaining high client satisfaction levels. If you are a driven and skilled professional with a passion for leading a high-performing help desk team and delivering exceptional customer service, we encourage you to apply.

    Job Requirements:

    1. This position will report to our Florham Park, NJ office daily. Flexibility in scheduling to work remotely if needed.
    2. The ideal candidate will serve as a technical point of escalation (as needed), be responsible for providing high-level technical assistance and supervision to the team, and ensure service and support are provided to clients in accordance with their SLAs
    3. Excellent communication, attention to detail and interpersonal skills
    4. ***Must have 4 years of MSP experience.
    5. Drive the highest levels of performance from each team member through coaching, training, mentoring, and attainment of performance metrics.
    6. Develop Agendas and lead weekly recurring Meetings, Roundtables, and ad hoc meetings as necessary to disseminate pertinent technical and client information to the department.
    7. Create and run onboarding plans for new hires focusing on our approach, standards, and client base.

    Technical

    1. Ability to analyze data, track KPIs, and present insights to senior management.
    2. Strong Microsoft Windows Desktop/Server Experience
    3. Corporate Firewall Experience (We standardize on SonicWall)
    4. Knowledge of PSA/RMM (We use ConnectWise Manage/Automate)
    5. Strong Network Connectivity and Troubleshooting experience.

    Benefits:

    1. Medical/Dental 100% paid by Link High
    2. 401K with 3% Company Contribution
    3. Life Insurance/Disability Provided by Company
    4. PTO that increases with tenure
    5. Reimbursement for approved Microsoft and other Certification training materials and tests.
    6. Salary DOE with Bonuses for meeting department goals up to 10%.
  • 11 Days Ago

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Senior Manager, Interoperability Services Help Desk
  • Quest Diagnostics
  • Secaucus, NJ FULL_TIME
  • Overview The Senior Manager, Interoperability Services Help Desk leads a team of support analysts with day-to-day operations and monitors help desk performance. The manager ensures that team members a...
  • 3 Days Ago

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Help desk coordinator
  • Sunrise Systems
  • Newark, NJ FULL_TIME
  • Location : Newark, NJ (Note : Position is 5 days / Week Onsite) Duration : 6 months contract with possible extension. Oversees timely delivery of quality technical support to internal and external cus...
  • 2 Days Ago

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Help Desk Technician (FT)
  • PCR Systems, Inc
  • Newark, NJ FULL_TIME
  • PCR Systems, Inc., a well-established IT outsourcing company for over 30 years, is seeking a Help Desk technician for one of our hospitals in Newark, New Jersey. Job Details: Qualified candidates will...
  • 10 Days Ago

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IT Help Desk Summer Intern
  • Gellert Global Group
  • Elizabeth, NJ INTERN
  • Company Description:The Gellert Global Group (GGG) is the largest privately held food importer in the U.S. Comprised of several individual companies, the GGG sources the highest quality cheese, meats,...
  • 19 Days Ago

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PT IT Help Desk Technician
  • Liberty Science Center
  • Jersey, NJ PART_TIME
  • The Role Liberty Science Center (LSC) seeks an IT Help desk Technician to join the Technology Group. The Help desk Technician Level 1 provides essential technical support to end-users, ensuring the ef...
  • 1 Day Ago

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0 Help Desk Manager jobs found in Irvington, NJ area

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Information Technology Help Desk Manager
  • Franklin Fitch
  • New York, NY
  • IT HELP DESK MANAGER | REAL ESTATE | NEW YORK, NY | $130,000 - $155,000 📌 Would you like to work for an industry-leadin...
  • 3/28/2024 12:00:00 AM

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 3/28/2024 12:00:00 AM

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Customer Care Representative
  • Condeco
  • New York, NY
  • ** Position Description** **Customer Care Representative** Location **New York** Job Code **909** # of openings **1** **...
  • 3/28/2024 12:00:00 AM

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Application Support Manager
  • Essen Medical Associates
  • Bronx, NY
  • Overview: Company overview: Essen Health Care, A patient-focused medical group. Our over 250 providers serve communities...
  • 3/28/2024 12:00:00 AM

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Information Technology Support Manager
  • Open Systems Technologies
  • New York, NY
  • Our client is looking for an Information Technology Support Manager to join their team in New York, NY. Compensation: $1...
  • 3/28/2024 12:00:00 AM

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Help Desk Analyst
  • MAP SSG
  • New York, NY
  • Under the supervision of Help Desk Management, provide support for the firm by identifying, troubleshooting and resolvin...
  • 3/27/2024 12:00:00 AM

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Support Manager
  • Selby Jennings
  • New York, NY
  • Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? Do you thrive in a dynamic envi...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Haber Group
  • New York, NY
  • Job Description Job Description Job Title: Technical Support Manager (Also Known As Service Desk Manager ) • Reports to:...
  • 3/25/2024 12:00:00 AM

Irvington is a township in Essex County, New Jersey, United States. As of the 2010 United States Census, the township had a total population of 53,926, having declined by 6,769 (−11.2%) from the 60,695 counted in the 2000 Census, which had in turn declined by 323 (−0.5%) from the 61,018 counted in the 1990 Census.[21] According to the United States Census Bureau, Irvington had a total area of 2.930 square miles (7.589 km2), including 2.928 square miles (7.584 km2) of land and 0.002 square miles (0.005 km2) of water (0.07%). The Elizabeth River (New Jersey)|Elizabeth River]] runs through the ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$118,924 to $156,992
Irvington, New Jersey area prices
were up 1.6% from a year ago

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