Help Desk Manager jobs in Irvine, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician
  • VPLS Inc
  • Orange, CA FULL_TIME
  • Our support staff provides technical support for issues via our help desk ticketing system, and assists all customers through telephone, live chat or email methods of communication. They install, configure and maintain Windows & Linux based servers and services, as well as learn more about Cisco, Foundry, Brocade and Juniper networking equipment.

    About the Job:

    • Interact with customers through online ticketing system or phone
    • Troubleshoot server hardware and software component failures
    • Troubleshoot various Desktop and Server operating systems like Linux and Windows
    • Work on virtual environment such as VMware and Hyper-V

    Requirements:

    • 3-5 years of IT experience
    • Must have basic to intermediate knowledge in the following:
      • Windows 2003.2008, 2012 Server
      • Windows XP/7/8/10
      • Red Hat / CentOS Linux a plus
      • Other Linux systems like Debian and Ubuntu
    • Must have a solid understanding of these protocols:
      • HTTP, HTTPS
      • DNS
      • SMTP, POP3, IMAP
      • SSH
      • RDP
      • Network Connectivity
    • Must have solid understanding of common workplace applications such as:
      • Microsoft Office Suite
      • Adobe Acrobat
      • Virus scanning tools such as Symantec, McAfee, BitDefender
    • Ability to work in a team and take directions from supervisors
    • Outstanding customer service skills
    • Excellent verbal and written skills
    • Excellent attention to detail in a complex and ever-changing environment
    • Understanding of basic network concepts
    • Understanding of computer hardware including installation, troubleshooting and maintenance
    • Ability to lift a minimum of 50 lb

    We have 3 different shifts: Day, Swing, Night

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  • Just Posted

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IT Help Desk II
  • Symple Lending
  • Irvine, CA FULL_TIME
  • Symple Lending is an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in prov...
  • 7 Days Ago

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IT Help Desk Analyst
  • Robert Half
  • Costa Mesa, CA OTHER
  • We are seeking a highly skilled and experienced IT Help Desk Specialist to join our dynamic team. The ideal IT Help Desk candidate will have 3-5 years of proven experience in providing technical suppo...
  • 9 Days Ago

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Help Desk Technician
  • Lentegrity, LLC
  • Foothill Ranch, CA FULL_TIME
  • Title Help Desk TechnicianReports To Information Technology ManagerLocation 27442 Portola Parkway Suite 250 Foothill Ranch, CA 92610 (Office)Department TechnologyStatus Non-Exempt Job Seekers interest...
  • 13 Days Ago

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Help Desk Analyst - Hybrid
  • Staffmark Group
  • Irvine, CA FULL_TIME
  • Staffmark is hiring a Help Desk Analyst - Hybrid for a local company in Irvine, CA. Secure your financial future with this exciting new opportunity. Get your career moving in the right direction with ...
  • 15 Days Ago

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Help desk support specialist
  • Ambry Genetics
  • Aliso Viejo, CA FULL_TIME
  • Compensation : $23 - $27 per hour. You are eligible to a Short-Term Incentive Plan with the target at 5% of your annual earnings, terms and conditions apply. Help Desk Support Specialist II Onsite, Al...
  • 27 Days Ago

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0 Help Desk Manager jobs found in Irvine, CA area

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Entry Level Sales Support Manager
  • Prime Tech Enterprises
  • Santa Ana, CA
  • We are a growing sales and business support firm looking to hire an Entry Level Sales Support Manager to help us with ou...
  • 3/28/2024 12:00:00 AM

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Security Operations Support Manager
  • Bogaard Group International
  • Los Angeles, CA
  • Position Overview We are looking for a Security Operations Support Manager (UCAN) for a leading entertainment company to...
  • 3/28/2024 12:00:00 AM

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Creator Product Experience and Support Manager
  • Spotter
  • Culver City, CA
  • Overview: Spotter, named one of TIME100's Most Influential Companies this year, empowers top YouTube creators to acceler...
  • 3/28/2024 12:00:00 AM

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Information Technology Support Manager
  • IMT Residential
  • Los Angeles, CA
  • Job Description Job Description Reporting to the Director of IT, the IT Support Manager is responsible for the informati...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager - Entry Level
  • Venatic, Inc
  • Irvine, CA
  • Our successful Entry Level Customer Support Managers are a product of our company and that people that work within our i...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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IT Field Tech Lead
  • Vallarta Supermarkets
  • Santa Clarita, CA
  • IT Field Tech Lead Classification: Non-Exempt Reports to: IT Customer Support Manager JOB DESCRIPTION Position Summary: ...
  • 3/24/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/24/2024 12:00:00 AM

Irvine (/ˈɜːrvaɪn/) is a master-planned city in Orange County, California, United States in the Los Angeles metropolitan area. The Irvine Company started developing the area in the 1960s and the city was formally incorporated on December 28, 1971. The 66-square-mile (170 km2) city had a population of 212,375 as of the 2010 census; in 2018 the California Department of Finance estimated the city's population at 276,176. A number of corporations, particularly in the technology and semiconductor sectors, have their national or international headquarters in Irvine. Irvine is also home to several hi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$117,138 to $154,635
Irvine, California area prices
were up 3.0% from a year ago

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