Help Desk Manager jobs in Indiana

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Account Manager - Hybrid Schedule
  • MIBOR
  • Indianapolis, IN FULL_TIME
  • Position: Help Desk Account Manager - Hybrid Schedule

    The Help Desk Account Manager is an essential member of our team who is responsible for ensuring a seamless experience for our members. In this role, you will play a critical role in building strong relationships with our member brokerages. You will serve as the primary point of communication between our organization and our members, providing top-notch customer support via phone, email, and chat.

    As the Help Desk Account Manager, you will also be responsible for providing platform training, listing guidance, and technical assistant related to MIBOR technology products and systems. You will be expected to troubleshoot technical issues, answer policy questions, and provide prompt solutions to ensure our members can effectively utilize our products and services.

    In addition to technical support, you will be responsible for building and maintaining strong relationship with assigned brokerages. You will serve as a trusted advisor to our members, providing guidance and recommendations to help them best serve their clients while maintaining accurate, timeliness and dependable listing data.

    Overall, the Help Desk Account Manager is a critical role within our organization. The ideal Candidate will be an excellent communicator with a strong technical aptitude and a passion for delivering exceptional customer service. If you are a self-starter who thrives in a fast-paced environment, we encourage to apply for this exciting opportunity to join our team.

    Responsibilities:- Provide platform training, listing guidance, general technical assistance and hardware support related to MIBOR technology products and systems, computer systems, hardware and software.  Provide first-line customer service contact via phone, email and chat.  Create detailed tickets, resolution notes and contributing knowledge based articles to serve the needs of members.  Answer queued phone calls to support brokerage leadership, as needed, to maintain the highest level of service for each assigned account.   

    Requirements:- At least two years of experience in a customer service or support role.- Strong verbal and written communication skills.- Ability to manage multiple tasks while maintaining a high level of accuracy and attention to detail.- Knowledge of CRM systems, data entry, and work in a technology-enabled environment.- Ability to work in a fast-paced environment and adapt to change.

    Qualifications:- Comfortable working in both in-office and remote settings.- Availability to work flexible hours if necessary.- Excellent verbal and written communication skills required.- Ability to work independently and collaboratively with a team.

    Benefits:- Medical, Dental, and Vision Insurance- 401(k) Match- Paid Time Off- Disability and Life Insurance- Health Savings Account- Learning and Growth Opportunities

    This is a great opportunity for candidates seeking a challenging customer service role working with a great team. If you believe you have the right skill set and work ethic, please submit your application today. We look forward to hearing from you.

  • 21 Days Ago

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Help desk
  • Family Express
  • Valparaiso, IN FULL_TIME
  • Company Foundations : Building relationships across all departments Culture-focused Internal growth opportunities Teamwork oriented Dedicated to the well-being of employees and communities Emphasis on...
  • 21 Days Ago

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Help desk
  • Magicforce
  • Indianapolis, IN FULL_TIME
  • The topresponsibilities will include application processing customerservice interaction and case management. The ideal candidate willbe able to quickly learn how to process applications whilefollowing...
  • 1 Month Ago

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Help desk
  • Rose International
  • Indianapolis, IN FULL_TIME
  • Date Posted : 02 / 21 / 2024. Hiring Organization : Rose International Position Number : 458971 Job Title : Help Desk Coordinator Job Location : Indianapolis, IN, USA, 46204 Work Model : Hybrid Employ...
  • 1 Month Ago

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Front Desk Reception-Part Time
  • Rx Help Centers
  • Indianapolis, IN PART_TIME
  • Company DescriptionABOUT RX HELP CENTERS: Founded in 2009 and headquartered in Indianapolis, IN Rx Help Centers is one of America's leading prescription drug advocacy services. Our mission is to provi...
  • 14 Days Ago

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Branch Manager
  • Help at Home
  • Anderson, IN FULL_TIME
  • Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clie...
  • 8 Days Ago

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IT Help Desk Manager
  • PDC Technologies
  • Fort Lauderdale, FL
  • Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
  • 3/28/2024 12:00:00 AM

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Help Desk Manager
  • Bibliotheca
  • Oakdale, MN
  • Company Description For over 50 years, Bibliotheca has been partnering with libraries worldwide to reimagine how they fu...
  • 3/28/2024 12:00:00 AM

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Help Desk Manager
  • Anchor Point Technology Resources
  • Indianapolis, IN
  • Job Description: The Helpdesk Manager is a driven, organized, and energetic individual looking to make an impact. The He...
  • 3/26/2024 12:00:00 AM

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Help Desk Manager
  • Ledgent Technology
  • Oakdale, MN
  • Summary: We are seeking a talented and experienced Help Desk Manager to join our team. The ideal candidate will have 3-5...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Saxon Global
  • Plano, TX
  • Our Client is looking for HelpDesk Manager Role, who has got some experience in Project Coordination Due to the Nature o...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Steel Warehouse
  • South Bend, IN
  • Job Summary: As a Help Desk Manager, you will lead a team of skilled support professionals dedicated to providing except...
  • 3/24/2024 12:00:00 AM

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Help Desk Manager
  • Segrera Associates
  • Responsibilities Oversee and Manage Dispatch and Service Desk Team Contribute to the creation of standards and best prac...
  • 3/24/2024 12:00:00 AM

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Help Desk Manager
  • Leidos
  • Camp Springs, MD
  • Description The Leidos Digital Modernization sector has an opportunity for a Help Desk Manager supporting Air Force user...
  • 3/15/2024 12:00:00 AM

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$102,451 to $135,246

Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019