Help Desk Manager jobs in Huntington Beach, CA

About Us

LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.

Position Overview

The Helpdesk Technician role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices, infrastructure equipment, and software to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.

What you will do and achieve

• Provide support for a variety of end-user devices at our Irvine, OK office.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding Helpdesk related incidents.
• Perform onsite and remote analysis, diagnosis, and resolution of complex end-user computer problems and recommend and implement corrective solutions.
• Assist with employee on-boarding and off-boarding key activities including active directory and exchange configuration for new user accounts as well as account deactivation for users exiting the organization.
• Provide first line assistance and triage for end-user account login, network, and corporate email related issues.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
• Develop and maintain an inventory of all IT Assets at supported locations.
• Record and manage equipment sent to third-party vendor repair facilities for those devices under warranty or service contracts.
• Work with vendors and corporate procurement team as necessary to procure end-user equipment and peripherals such as laptops, desktops, monitors, headsets, webcams, keyboards, and mice.
• Accurately track instances of equipment failure, repair, installation, modification, and removal.
• Assess the need for performance upgrades to end-user devices based on software technical specifications and implement change as necessary.
• Collaborate with network administrators to ensure efficient operation of the company’s end-user computing network environment.
• Automate key Helpdesk activities such as computer imaging and configuration.
• Conduct research on end-user devices in support of standardization and procurement efforts.

Who you are

Education

• High School Diploma or higher.
• Computer and technical certifications a plus.

Experience

• 3 Years Helpdesk/Service Desk support experience.

Key Knowledge & Skills

• Excellent technical knowledge of hardware, including Windows laptops and desktops.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with Dell and Apple products.
• Working technical knowledge of current protocols, operating systems, and standards, including Windows, MacOS, iOS, and Android.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.

Core Competencies

• PC and Laptop troubleshooting and repair.
• Network troubleshooting and repair.
• Printer and peripheral troubleshooting and repair.
• Excellent knowledge of operating systems and security practices.

Other Desirable Attributes

• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Physical Requirements

• Lifting up to 40 lbs.

Job Type: Full-time

Pay: $65,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Ability to Commute:

• Irvine, CA 92617 (Required)

Ability to Relocate:

• Irvine, CA 92617: Relocate before starting work (Required)

Work Location: In person