Help Desk Manager jobs in Hilo, HI

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Help Desk
  • Anistar Technologies
  • Honolulu, HI FULL_TIME
  • Position Summary

    This Position requires the following specific technical and professional background : The ideal candidate will have a minimum of 3 years’ experience in helpdesk

    Job Responsibilities :

    • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
    • Provides polite and friendly customer service
    • Support all Cross-Domain solution requirements
    • Stay up-to-date and be familiar with CSfC capability packages
    • Stay up-to-date on CSfC-approved products and versions.

    The ideal candidate will possess the following :

    • 3 years of Helpdesk experience
    • IAT level 2

    Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!

    3 days ago
  • 1 Month Ago

A
Help desk
  • Anistar
  • Honolulu, HI FULL_TIME
  • Job Title : Helpdesk Location : Honolulu, HI Company Summary : Our client is a proven leader in information technology, innovative strategic technical planning, and program management offering a profe...
  • 1 Month Ago

S
Help Desk Specialist
  • Strativia
  • Honolulu, HI FULL_TIME
  • Job Purpose: To provide various levels of support services, including software and hardware troubleshooting, and IT customer support for Tripler Army Medical Center. Responsibilities: Resolve technica...
  • 23 Days Ago

T
Help Desk Technician
  • TEKsystems
  • Honolulu, HI CONTRACTOR
  • TEKsystems is seeking an IT professional to support our local enterprise-level client and is eager to grow their IT career! Are you someone with an IT degree looking to jumpstart your IT career? An ex...
  • 1 Day Ago

F
IT Help Desk Technician
  • Feed My People Food Bank
  • Wake Island, HI FULL_TIME
  • IT Help Desk Technician in a services company. Applicants must have working knowledge in the areas of PC maintenance and practical IT/help desk/network support. Good customer service skills are requir...
  • 15 Days Ago

H
IT Help Desk Technician II
  • Hawaii Gas
  • Honolulu, HI FULL_TIME
  • Overview PURPOSE STATEMENT: Responsible for troubleshooting and resolving all end user computer equipment and technology used by staff (PC, laptops, printers, copiers, AV equipment, desktop software a...
  • 25 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Hilo, HI area

K
FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Kailua Kona, HI
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

K
FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Hilo, HI
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

C
Academic Detailer - Clinical Advisor Pharmacist (Hawaii)
  • CVS Health
  • Hilo, HI
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/28/2024 12:00:00 AM

A
AIRCRAFT PILOT
  • Army National Guard Units
  • Hilo, HI
  • Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a AIRCRAFT PILO...
  • 3/28/2024 12:00:00 AM

A
In - Store Assembly Technician
  • Apollo Retail Specialists
  • Hilo, HI
  • Cant stand being stuck behind a desk? Like working solo? Good with your hands? We have the perfect job for you as a Serv...
  • 3/28/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Kailua Kona, HI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Hilo, HI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

C
PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Kailua Kona, HI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Hilo (/ˈhiːloʊ/; Hawaiian pronunciation: [ˈhilo]) is the largest town and census-designated place (CDP) in Hawaii County, Hawaii, United States, which encompasses the Island of Hawaiʻi. The population was 43,263 at the 2010 census. Hilo is the county seat of the County of Hawaiʻi and is in the District of South Hilo. The town overlooks Hilo Bay, at the base of two shield volcanoes, Mauna Loa, an active volcano, and Mauna Kea, a dormant volcano and the site of some of the world's most important ground-based astronomical observatories. Much of the city is at some risk from lava flows from Mauna ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$108,828 to $143,665
Hilo, Hawaii area prices
were up 1.9% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020