Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This position will be working mainly in our Casper locations.
Responds to all PC/software-based issues in a timely fashion, and assists other IS staff in resolving user issues related to PC’s and/or software
Places software/hardware support calls to the appropriate vendor or refers to Information Systems Manager.
Maintains an inventory of all PC’s and laptops, their placement date, and maintenance schedules. Assists Information Systems Manager in the development of IS Policies and Procedures related to PC’s/Laptops by creating forms to be used and procedures to be followed by both IS staff and other facility personnel
Research and answers user questions and responds to problems related to personal computers and products. Supports PC training for staff as appropriate and/or coordinates training needs with Information Systems support staff
Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
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0 Help Desk Manager jobs found in Gillette, WY area