Help Desk Manager jobs in Garden Grove, CA

Job description

Responsibilities:
User Support, Level 1 will be primarily responsible for providing first-level support to staff at our various warehouse locations.

Duties will include:

Configuring equipment Laptops, Desktops, operating systems, office software, printers, and VOIP telephones) according to established standards. Solve and document all issues in the Helpdesk ticketing system. Maintain the technology deployment and security to company policy.

Available for travel between Southern California Inland Empire warehouses (Chino, Ontario, and Rialto) as required.

Quickly follow up on service tickets with users.
Report repetitive user problems and system anomalies in the ticketing system.

Remotely Support users by diagnosing and solving level 1 technical problems.
Manage user accounts (Windows, Google Workspace, Office 365, Warehouse management systems "WMS" and Slack).

Recommend purchases of Technology equipment as required.
Work in a context of continuous improvement.

Qualifications:

College Degree in computer systems technology or equivalent training.
1 to 3 years of experience;
Experience with Google Workspace, Office 365, warehouse management systems "WMS" and Slack
Experience with Laser, Zebra Label printers and Photocopiers;
Experience in a warehousing and logistics environment a plus
Analytical and good organizational skills
Easy to adapt to change
Familiarity with network administration concepts and protocols
Excellent problem-solving skills and attention to detail
Ability to effectively communicate technical information to non-technical users
Customer-oriented mindset with a focus on providing exceptional service
Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified Professional) are a plus

This is an excellent opportunity for individuals who are passionate about technology and enjoy helping others. We offer competitive compensation packages and opportunities for professional growth within our dynamic IT department. If you meet the qualifications outlined above and are ready to join our team, please submit your resume along with a cover letter detailing your relevant experience.

Job Types: Full-time, Temp-to-hire

Salary: $20.00 - $29.00 per hour

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Chino, CA 91710: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Required)
• Windows: 1 year (Preferred)

Work Location: In person