Help Desk Manager jobs in Fremont, CA
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
Help Desk - Systems Tech.
- Redolent, Inc
-
Sunnyvale, CA
FULL_TIME
-
One of our direct client is urgently looking for an Help Desk - Systems Tech. @ Sunnyvale CA
TITLE: Help Desk - Systems Tech.
LOCATION: Sunnyvale CA
Duration: 6 to 12 Months
Description:
Responsible for resolving IT technical issues for customers contacting via walkup, phone, or self-service tickets. Records all customer contact information in a call log. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customers problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the enterprises business/products and demonstrate strong customer focused skills. Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
At least 3 years of enterprise IT support experience, predominately Mac support
Contributes to team effort by accomplishing related results as needed.
Excellent customer service
Ability to multi-task and handle pressures well
Proficient with supporting software and hardware applications on macOS and Windows platforms such as Cisco AnyConnect VPN Client, Microsoft Outlook, Microsoft Teams, O365 Microsoft Suites, Zoom, Workplace (Meta), Slack, VMware virtual desktop, Bomgar and OneDrive, etc…
Jamf JSS knowledge is a plus
Proficient with diagnosing and solving hardware and software faults
Proficient with supporting VPN or remote access (ex. Yubico, Symantec VIP and Cisco AnyConnect VPN Client)
Ability to support users via phone, walkups, chat and remotely
Team player and fast learner
Additional job responsibilities assigned by manager
- 9 Days Ago
Help Desk - Systems Tech
- Redolent, Inc
-
Sunnyvale, CA
FULL_TIME
- One of our direct client is urgently looking for a HelpDesk System tech @ Sunnyvale CA TITLE: Help Desk System-Tech LOCATION: Sunnyvale, CA Duration: 6 to 12 Months Rate: DOE Note:Description:T System...
- 11 Days Ago
IT Help Desk Technician
- Caspian IT Group
-
San Jose, CA
FULL_TIME
- Responsibilities: Handle Tier 1 help desk escalations through tickets or phone Install, modify, and repair computer hardware and software Run diagnostic programs to troubleshoot problems Resolve techn...
- 12 Days Ago
Entry Level Help Desk
- Aura Technologies and Logistics
-
Fremont, CA
OTHER,TEMPORARY,FULL_TIME,INTERN,PART_TIME,CONTRACTOR
- Entry level Onsite Help Desk Support for an exciting MSP company Duration: OpenPay rate range: $17.00 – $21.00/hr. Must have 1-2 years Customer Service Experience Abilities to: Strong communication sk...
- 12 Days Ago
IT Help Desk Analyst
- An Automotive R&D Company
-
Los Altos, CA
FULL_TIME
- HireArt is helping an automotive R&D company find an IT Help Desk Analyst to join its Information Technology (IT) team, which implements the tools and infrastructure necessary to support the company's...
- 21 Days Ago
Help Desk Technician
- Illumio
-
Sunnyvale, CA
OTHER
- No Agency Submissions Accepted. About the Team: We are looking for a help desk technician who can provide technical support and assistance to our onsite employees. You will be the first line of contac...
- 23 Days Ago
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0 Help Desk Manager jobs found in Fremont, CA area
Customer Service & Support Manager
- Clear Concepts Management
-
Berkeley, CA
- Job Description Job Description Clear Concepts Management is a sales and client management firm dedicated to delivering ...
- 4/17/2024 12:00:00 AM
Network & Systems Engineer - Projects
- Knowing Technologies
-
Redwood City, CA
- About Knowing Technologies (KT) and the Position Our mission is to equip independent schools with the tools they need to...
- 4/16/2024 12:00:00 AM
Contracts and Finance Support Manager
- Rhombus
-
Palo Alto, CA
- Rhombus Power is purposefully transforming defense and global security enterprises with Guardian, our Artificial Intelli...
- 4/15/2024 12:00:00 AM
Customer Support Manager - Time Tracking & Absence
- Workday, Inc.
-
Pleasanton, CA
- 1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionality **Decline**. **...
- 4/15/2024 12:00:00 AM
Senior Help Desk Manager
- Insight Global
-
Palo Alto, CA
- Our client is looking for a seasoned Help Desk Support Manager to lead the implementation of Windows to a current Mac en...
- 4/14/2024 12:00:00 AM
Instruction Support Manager - REMOTE
- MasteryPrep
-
San Jose, CA
- Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
- 4/13/2024 12:00:00 AM
IT Tech Support / Managed Services Technician
- Lan Pros Communication, Inc.
-
Campbell, CA
- Job Description Job Description Job description IT Tech Support / Managed Services Technician / Field Network Technician...
- 4/13/2024 12:00:00 AM
Business Support Manager (Inside Sales)
- Leotek Electronics USA LLC
-
San Jose, CA
- Job Description Job Description Job Title: Business Support Manager (Inside Sales) Company Overview: We are a leading pr...
- 4/13/2024 12:00:00 AM
About Fremont, California
Fremont (/ˈfriːmɒnt/ FREE-mont) is a city in Alameda County, California, United States. It was incorporated on January 23, 1956, from the annexing of Centerville, Niles, Irvington, Mission San José, and Warm Springs. The city is named after John C. Frémont, an American explorer and former US Senator from California, Governor from Arizona, Major General in the Union Army, and the first Republican presidential candidate, in 1856.
Located in the southeast San Francisco Bay Area and straddling both the East Bay and South Bay regions, Fremont has a rapidly-growing population of around 230,000. It i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$131,969 to $174,210
Fremont, California area prices
were up 2.9% from a year ago
were up 2.9% from a year ago
What does a Help Desk Manager do?
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