Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary
The SNAP E&T Case Manager helps eligible participants achieve their vocational goals and increase self-sufficiency through funded education, skills training, and supportive services. SNAP E&T Case Managers also help supervise and arrange social service programs for participants.
Responsibilities Case Management • Help vulnerable members of society gain access to the social services they need. • Identify eligible participants for the program, interprets standards and guidelines to potential participants, answers questions, obtains consent for services, and makes referrals based upon program requirements. • Assess the participants’ knowledge and skills and work with the client to make informed decisions about the appropriate course of action. • Establishes reasonable and appropriate requirements related to the client's capability to perform the tasks on a regular basis, including physical capacity, skills, experience, family responsibilities and residence. Reasonable and appropriate requirements must be based on the client's proficiencies and skills as assessed. • Interview participants and their families to collect data, disseminate community resources information, and administer satisfaction surveys and related evaluative inventories. • Assist and/or refer participants to an Employment Specialist at The HELP Center that will provide job placement and job skills training for participants who have been identified as receiving SNAP assistance or currently seeking employment or advancement in their career. • Identify barriers such as transportation, housing, food assistance, supportive service etc., needs that will assist participants in becoming self-sufficient. • Document records regarding case management/counseling activities and termination as appropriate; prepares required reports caseload reports, case logs, etc. • Monitor compliance progress to achieve self-sufficiency • Other duties as assigned by Operations Manager, Supervisor or Lead.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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