Help Desk Manager jobs in Franklin, TN

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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SNAP E&T Case Manager
  • The HELP Center
  • Nashville, TN FULL_TIME
  • Job Summary

    The SNAP E&T Case Manager helps eligible participants achieve their vocational goals and increase self-sufficiency through funded education, skills training, and supportive services. SNAP E&T Case Managers also help supervise and arrange social service programs for participants.

    Responsibilities Case Management • Help vulnerable members of society gain access to the social services they need. • Identify eligible participants for the program, interprets standards and guidelines to potential participants, answers questions, obtains consent for services, and makes referrals based upon program requirements. • Assess the participants’ knowledge and skills and work with the client to make informed decisions about the appropriate course of action. • Establishes reasonable and appropriate requirements related to the client's capability to perform the tasks on a regular basis, including physical capacity, skills, experience, family responsibilities and residence. Reasonable and appropriate requirements must be based on the client's proficiencies and skills as assessed. • Interview participants and their families to collect data, disseminate community resources information, and administer satisfaction surveys and related evaluative inventories. • Assist and/or refer participants to an Employment Specialist at The HELP Center that will provide job placement and job skills training for participants who have been identified as receiving SNAP assistance or currently seeking employment or advancement in their career. • Identify barriers such as transportation, housing, food assistance, supportive service etc., needs that will assist participants in becoming self-sufficient. • Document records regarding case management/counseling activities and termination as appropriate; prepares required reports caseload reports, case logs, etc. • Monitor compliance progress to achieve self-sufficiency • Other duties as assigned by Operations Manager, Supervisor or Lead.

    Job Type: Full-time

    Pay: $15.00 - $17.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to Relocate:

    • Nashville, TN 37207: Relocate before starting work (Required)

    Work Location: In person

  • 5 Days Ago

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Help Desk Internship
  • C Spire
  • Nashville, TN OTHER
  • Overview The Help Desk Intern role provides phone and remote technical support to various C Spire Business customers in their market and throughout the Southeast. Previous inbound call phone support e...
  • 20 Days Ago

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Help Desk Technician
  • Pierce Technology Corp
  • Franklin, TN FULL_TIME
  • • Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software...
  • 1 Day Ago

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Help Desk Technician
  • Ephesus Solutions
  • Franklin, TN OTHER,FULL_TIME
  • Technical skills 8 yearsOpen for 8 hour shiftProvides technical support for computer hardware and softwareThey troubleshoot issues related to accountsAsk targeted questions to quickly understand the r...
  • 3 Days Ago

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Help Desk Analyst
  • CareHarmony
  • Nashville, TN FULL_TIME
  • Company:CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients with the latest advancements in population health technology.Qualificatio...
  • 10 Days Ago

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IT Help Desk openings
  • ClientSolv Technologies
  • Nashville, TN OTHER
  • Company DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technol...
  • 12 Days Ago

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0 Help Desk Manager jobs found in Franklin, TN area

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FACETS Technical Data Consultant - REMOTE
  • Sierra Solutions Group
  • Franklin, TN
  • Job Summary We are looking for a FACETS Technical Data Consultant for our Healthcare technology client. You will be resp...
  • 3/29/2024 12:00:00 AM

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Technical Customer Support Representative
  • Auction Edge Inc
  • Franklin, TN
  • Job Type Full-time Description Unfortunately at this time, Auction Edge is not able to provide Visa sponsorship. Auction...
  • 3/29/2024 12:00:00 AM

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Restaurant Operations Support Manager - Bellevue
  • Bar Louie
  • Nashville, TN
  • At Bar Louie, we live to SERVE our Guests, our People and our Community. We do this by GROWING our PEOPLE (That's YOU), ...
  • 3/28/2024 12:00:00 AM

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Restaurant Operations Support Manager - Bellevue
  • Bar Louie Management
  • Nashville, TN
  • At Bar Louie, we live to SERVE our Guests, our People and our Community. We do this by GROWING our PEOPLE (Thats YOU), o...
  • 3/28/2024 12:00:00 AM

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Crew Team Member/Business Support Manager Manager
  • Le Macaron French Pastries
  • Nashville, TN
  • Description We are currently seeking to hire an enthusiastic, dedicated Associate to join our Le Macaron French Pastries...
  • 3/27/2024 12:00:00 AM

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Crew Team Member/Business Support Manager Manager
  • Le Macaron French Pastries
  • Murfreesboro, TN
  • Description We are currently seeking to hire an enthusiastic, dedicated Associate to join our Le Macaron French Pastries...
  • 3/27/2024 12:00:00 AM

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Application Support Manager
  • Acadia Healthcare
  • Franklin, TN
  • Overview: PURPOSE STATEMENT: As the Application Support Manager, you will play a critical role in ensuring the seamless ...
  • 3/25/2024 12:00:00 AM

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Senior Business Analyst
  • North Highland
  • Brentwood, TN
  • REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitm...
  • 3/25/2024 12:00:00 AM

Franklin is a city in, and the county seat of, Williamson County, Tennessee, United States. About 21 miles (34 km) south of Nashville, it is one of the principal cities of the Nashville metropolitan area and Middle Tennessee. As of 2017, its estimated population was 78,321, and it is the seventh-largest city in Tennessee. Williamson County was primarily rural into the late 20th century, with an economy based on traditional commodity crops and livestock. In the 19th century, part of its economy (especially the cultivation of tobacco and hemp) depended on slavery, and after the American Civil Wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$97,606 to $128,850
Franklin, Tennessee area prices
were up 1.3% from a year ago

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