Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Hello
This is Sheetal from ABSI , Urgently looking for Help Desk representative at Marlborough MA Location
POSITION : HELP DESK REPRESENTAVIE
LOCATION : Marlborough MA
LOCATION : ONSITE
JOB OPPORTUNITY Job DescriptionEngagement TypeContractShort DescriptionStrong Customer Service and Communications skills a must for this Help Desk position. This position does not require an IT background. This role is NOT responsible for general hardware or software technical support , but candidate must be tech savvy.Complete Description[BILLING CATEGORY IS DPH-HPL-ADMIN]
The specialist will:
Key Responsibilities
eLicensing application to apply for / renew health profession licenses
Sheetal Agarwal
American Business Solutions Inc.
8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.com
Website: http://www.absi-usa.com
Job Type: Contract
Schedule:
Work Location: In person
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