Help Desk Manager jobs in Fitchburg, MA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support Help Desk
  • American business solutions inc
  • Marlborough, MA CONTRACTOR
  • Hello

    This is Sheetal from ABSI , Urgently looking for Help Desk representative at Marlborough MA Location

    POSITION : HELP DESK REPRESENTAVIE

    LOCATION : Marlborough MA

    LOCATION : ONSITE

    JOB OPPORTUNITY Job DescriptionEngagement TypeContractShort DescriptionStrong Customer Service and Communications skills a must for this Help Desk position. This position does not require an IT background. This role is NOT responsible for general hardware or software technical support , but candidate must be tech savvy.Complete Description[BILLING CATEGORY IS DPH-HPL-ADMIN]

    The specialist will:

    • guide customers through proper use of the vendor-managed licensing application(s)
    • triage, troubleshoot, resolve, and escalate issues as necessary
    • create and track help desk tickets
    • provide high-level answers to general BHPL licensing process questions
    • handle help desk phone calls and respond to email requests

    Key Responsibilities

    • Provide basic help desk customer support, as listed below, to assist licensees using new BHPL

    eLicensing application to apply for / renew health profession licenses

    • Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.)
    • Utilize internal ticketing system
    • Communicate, and enforce system standards as necessary
    • Simulate and troubleshoot user problems
    • Train other state staff in operation of the Help Desk as needed
    • Ensure Help Desk phone is not left unattended
    • Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes
    • Participate in daily team standup
    • Perform other duties related to HPL eLicensing helpdesk.

    Sheetal Agarwal

    American Business Solutions Inc.

    8850 Whitney Drive
    Lewis Center, OH 43035

    Cell : 614-541-3190Work : 614-888-2227 Ext. 4692

    Fax: 888-699-8866
    Mail to: sheetal@absiusa.com

    Website: http://www.absi-usa.com

    Job Type: Contract

    Schedule:

    • 8 hour shift

    Work Location: In person

  • 20 Days Ago

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Help Desk Technician
  • Pierce Technology Corp
  • Worcester, MA FULL_TIME
  • • Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software...
  • 21 Days Ago

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Help Desk Analyst II
  • Robert Half
  • Northborough, MA PER_DIEM
  • Robert Half is looking for a Help Desk Analyst II to join our team. This long-term contract / contract to permanent employment opportunity is based in the Northborough, Massachusetts area. We're seeki...
  • 4 Days Ago

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Help Desk Analyst II
  • Robert Half
  • Fitchburg, MA PER_DIEM
  • Robert Half is looking for a part time helpdesk II in Madison, Wisconsin. Shift is flexible, but afternoons are preferred during business hours. 1. MacOS2. Linux3. Zendesk4. Ticketing Systems5. Proble...
  • 7 Days Ago

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Help Desk Support
  • Pixelated Tech
  • Lunenburg, MA PART_TIME
  • Looking to take your IT career on a better path? Join our Team! Duties & Responsibilities: REQUIRED - Candidate must be located in MA or NH, USA as this is an onsite position (Do NOT apply if this doe...
  • 10 Days Ago

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Senior Help Desk Administrator
  • IDEAL INDUSTRIES
  • Sterling, MA FULL_TIME
  • Overview We are hiring a Senior Help Desk Administrator in Sterling, Massachusetts. This is your chance to join a dynamic company that strives to provide a workplace where employees feel empowered, va...
  • 1 Month Ago

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0 Help Desk Manager jobs found in Fitchburg, MA area

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Technology Support Associate
  • The Park School
  • Wellesley Hills, MA
  • Technology Support Associate About the Park School The Park School is a Pre-K to Grade 8 independent school in Brookline...
  • 3/29/2024 12:00:00 AM

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IT Support Manager
  • EssilorLuxottica
  • Dudley, MA
  • Requisition ID: 832999 Store #: E01932 Mfg Ops-Ops MIS Corp Chge In DUDL Position:Full-Time Total Rewards: Benefits/Ince...
  • 3/28/2024 12:00:00 AM

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IT Technical Support Specialist
  • Automated Health Systems, Inc.
  • Marlborough, MA
  • IT Technical Support Specialist at Automated Health Systems Job Description Automated Health Systems, a dynamic and entr...
  • 3/28/2024 12:00:00 AM

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Helpdesk Multimedia and Desktop Support Specialist (83852)
  • Higheredmilitary
  • Weston, MA
  • **Helpdesk Multimedia and Desktop Support Specialist (83852)** Weston, MA **Type:** Full-Time **Posted:** 10/14/2021 **S...
  • 3/28/2024 12:00:00 AM

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Application Support Analyst
  • Mercury
  • Marlborough, MA
  • Who We Are We are a Microsoft Partner and Mercury is a provider of recruitment software utilizing the Microsoft Dynamics...
  • 3/27/2024 12:00:00 AM

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IT Manufacturing Support Manager
  • Luxottica Group
  • Dudley, MA
  • Ensure the streamlined operation of the MIS Department in alignment with the business objectives of the Plant, Zone and ...
  • 3/27/2024 12:00:00 AM

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IT Support Analyst
  • AgeSpan
  • Lawrence, MA
  • AgeSpan Formerly Elder Services of the Merrimack Valley/North Shore About Us: Since 1974 our agency has strived towards ...
  • 3/25/2024 12:00:00 AM

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Associate Director, Infrastructure Lead
  • Eisai, Inc.
  • Cambridge, MA
  • At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, an...
  • 3/25/2024 12:00:00 AM

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$112,006 to $147,860
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago

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