Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
DMS Health Technologies is the best-kept secret as an employer of choice. Help to make us the worst-kept secret and join a winning team! DMS is a place where great people do great work and inspire others to be even greater. We believe our work is more than work, our customers are more than customers, and our people are equipped and encouraged to deliver the kind of health care and service other people want and deserve.
Visit our website to learn more about our remarkable company: Mobile & Fixed Site Imaging Solutions - DMS Health
Summary The Help Desk Representative’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment.
Requirements
Education and/or Experience
Computer Skills
Certificates, Licenses, Registrations
Certifications in A are preferred, not required
0 Help Desk Manager jobs found in Fargo, ND area