Help Desk Manager jobs in Fargo, ND

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Representative
  • DMS Health Technologies
  • Fargo, ND FULL_TIME
  • Description

    DMS Health Technologies is the best-kept secret as an employer of choice. Help to make us the worst-kept secret and join a winning team! DMS is a place where great people do great work and inspire others to be even greater. We believe our work is more than work, our customers are more than customers, and our people are equipped and encouraged to deliver the kind of health care and service other people want and deserve. 


    Visit our website to learn more about our remarkable company: Mobile & Fixed Site Imaging Solutions - DMS Health


    Summary  The Help Desk Representative’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment.  

    • Serving as the first point of contact for users seeking technical assistance over the phone or email. 
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions. 
    • Determining the best solution based on the issue and details provided by the users. 
    • Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software to deliver required desktop service levels. 
    • Collaborating with DMS IT Team members to ensure efficient operation of the DMS computing environment 
    • Maintaining an inventory of all IT equipment, including but not limited to desktops, laptop, printers and other IT components. 
    • Partnering with third-party support and PC equipment vendors. 
    • Conducting research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase. 

    Requirements

    Education and/or Experience       

    • Bachelor's Degree in related field; or two to four years related experience and/or training; or equivalent combination of education and experience. 
    • Excellent verbal, written and interpersonal communications, relationship management, critical thinking, detail orientation and problem solving skills.
    • Knowledge of IT ticketing systems and hands-on hardware troubleshooting experience. 
    • Working technical knowledge of current protocols, operating systems, and standards, including Windows Operating Systems, TCP/IP, DNS and DHCP. 
    • Ability to operate tools, components, and peripheral accessories. 
    • Able to read and understand technical manuals, procedural documentation, and OEM guides. 
    • Must be self-motivated with the ability to effectively prioritize and execute tasks under deadline pressure. 
    • Must be team-oriented with strong collaboration skills. 

    Computer Skills                       

    • Excellent technical knowledge of PC and desktop hardware. 
    • Excellent technical knowledge of PC internal components. 
    • The individual should have the ability to access job related internet websites, review on-line documentation and knowledge of Microsoft Office Suite. 
    • Ability to conduct research into PC issues and products as required. 

    Certificates, Licenses, Registrations  

    Certifications in A are preferred, not required 

  • 24 Days Ago

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Help Desk Tech
  • Ingeus via Alexander Mann Solutions
  • Fargo, ND FULL_TIME
  • Company DescriptionAtos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serv...
  • 13 Days Ago

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Help Desk Technician
  • Atos
  • Fargo, ND FULL_TIME
  • Company DescriptionAtos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integr...
  • 13 Days Ago

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Help desk technician
  • eTeam Inc
  • Fargo, ND FULL_TIME
  • Visa sponsorship is not available, now or in the near future, for this position. 1st shift Monday-Friday 8-5 are typical hours. Could start earlier Job Description : Performs / monitors standard proce...
  • 28 Days Ago

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Technology Support Specialist - Help Desk
  • Fargo Public Schools
  • Fargo, ND FULL_TIME
  • Job Type Full time Benefits Eligibility Benefits Eligible Schedule 12-months Monday through Friday Salary Range From $21.04 to $26.53 per hour Summary: Supports the instructional and administrative co...
  • 3 Days Ago

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Front Desk Manager
  • AmericInn Hotel & Suites
  • Hawley, MN FULL_TIME
  • We're looking for an experienced and confident Front Desk Manager who can strengthen our team. A successful candidate will be able to handle stressful situations with confidence and ensure the smooth ...
  • 4 Days Ago

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0 Help Desk Manager jobs found in Fargo, ND area

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Technical Writer I
  • Leadstack Inc
  • Fargo, ND
  • LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing service...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • West Fargo, ND
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Retail Support Associate - Temporary
  • Duluth Trading Company
  • West Fargo, ND
  • ** Retail Support Associate - Temporary** **Job Category****:** Retail **Requisition Number****:** RETAI03850 Showing 1 ...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • West Fargo, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Technical Writer I
  • TechDigital Corporation
  • Fargo, ND
  • Description/Comment: At Aldevron, we shape the future of medicine by advancing science in meaningful ways. Our team of d...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • West Fargo, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Content Developer - Contractor (Remote)
  • Cengage Group
  • Fargo, ND
  • **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students...
  • 3/24/2024 12:00:00 AM

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Vice Chancellor for Information Technology/Chief Information Officer
  • Core Technology Services, North Dakota University System
  • Fargo, ND
  • Vice Chancellor for Information Technology/Chief Information Officer Position #: 00100340 # of positions: 1 LOCATION: Gr...
  • 3/24/2024 12:00:00 AM

Fargo is a core city of the Fargo-Moorhead metropolitan area, which also includes Moorhead, West Fargo, and Dilworth as well as outlying communities. Fargo sits on the western bank of the Red River of the North in a flat geographic region known as the Red River Valley. The Red River Valley resulted from the withdrawal of glacial Lake Agassiz, which drained away about 9,300 years ago. The lake sediments deposited from Lake Agassiz made the land around Fargo some of the richest in the world for agricultural uses. Fargo's largest challenge is the seasonal floods due to the rising water of the Red...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$98,564 to $130,115
Fargo, North Dakota area prices
were up 0.8% from a year ago

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