Help Desk Manager jobs in Fairfield, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Self-Help
  • Vallejo, CA FULL_TIME
  • WHO We Are:

    Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

    We are seeking an IT Help Desk Technician to join our Vallejo team!

    WHAT You’ll Do:

    • Serve as the first point of contact for customers seeking technical assistance over the phone or email, or through our ticketing system.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions
    • Determine the best solution based on the issue and details provided by customers
    • Provide accurate information on IT products or services
    • Identify and suggest possible improvements in procedures.

    WHAT You’ll Need:

    • High School diploma or equivalent and 1 year IT experience and/or training OR an equivalent combination of education, training, and experience.
    • Hardware troubleshooting/repair experience (PCs laptops, printers, other peripherals).
    • Knowledge of Remote and wide area software deployment.
    • Must be able and willing to work flexible hours to include on-call support.
    • Ability to travel as needed; valid driver’s license required.

    Hourly Range: $23.75 – $35.19

    Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

    Job Type: Full-time

    Pay: $23.75 - $35.19 per hour

    Expected hours: 40 per week

    Experience level:

    • 2 years
    • 3 years
    • 4 years

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Weekdays

    Experience:

    • IT: 2 years (Required)
    • Customer service: 2 years (Preferred)

    Ability to Commute:

    • Vallejo, CA (Required)

    Ability to Relocate:

    • Vallejo, CA: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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IT Help Desk Technician
  • Self-Help Services Corp
  • Vallejo, CA FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 7 Days Ago

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IT Help Desk Technician
  • Self-Help Federal Credit Union
  • Vallejo, CA FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 7 Days Ago

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Help Desk Analyst III
  • Robert Half
  • Martinez, CA OTHER
  • Martinez client is in need of an administrative assistant. Duties include: · Routing of contracts through approvals, logging into Laser fish (repository system), looking for new contracts, checking fo...
  • 5 Days Ago

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Help Desk Support
  • System Soft Technologies
  • Fairfield, CA CONTRACTOR
  • Job Description: We are seeking a highly motivated and skilled Helpdesk Support Specialist to join our dynamic IT team. The ideal candidate will have 2-3 years of hands-on experience in providing tech...
  • 28 Days Ago

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IT Field & Help Desk Engineer
  • Endsight
  • Napa, CA FULL_TIME
  • Description Location: Napa office (Napa, Ca) and on-site at customer sites in the Napa Valley Area (Including parts of Sonoma) Want to be a part of a fast-paced growing MSP that is fiercely committed ...
  • Just Posted

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0 Help Desk Manager jobs found in Fairfield, CA area

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Help Desk Tech III
  • SBM Management
  • Sacramento, CA
  • Description Position at SBM Management The Help Desk Technician III will provide end user IT support to SBM employees, b...
  • 3/28/2024 12:00:00 AM

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Board Certified Behavior Analyst (BCBA)
  • Aces Aba
  • Fairfield, CA
  • Job DescriptionSalary: Starting at $80,000-$90,000 (dependent on experience) ACES is driven to elevate the standards in ...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Suisun City, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Help Desk Analyst
  • LHH
  • Help Desk Analyst II - San Francisco, CA Area LHH Recruitment Solutions is looking for a Help Desk Analyst to join a dyn...
  • 3/27/2024 12:00:00 AM

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IT Support Manager
  • XQ
  • Oakland, CA
  • XQ Institute is the nation's leading organization dedicated to rethinking the high school experience so that every stude...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager
  • Epicor Software Corporation
  • Dublin, CA
  • ** Description & Requirements** Were here for the hard-working businesses that keep the world turning. Theyre the compan...
  • 3/26/2024 12:00:00 AM

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Automation Control Systems Supervisor
  • Meyer
  • Fairfield, CA
  • Job Summary: As an Automation Supervisor, you will be responsible for overseeing, coaching, training, and monitoring the...
  • 3/26/2024 12:00:00 AM

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Sr. Systems Engineering Manager (Onsite)
  • Raytheon Technologies
  • Fairfield, CA
  • Date Posted: 2024-02-08 Country: United States of America Location: HCA09: Mission Sys (Propulsion) 3530 Branscombe Road...
  • 3/24/2024 12:00:00 AM

Fairfield is a city in, and the county seat of, Solano County, California, in the North Bay sub-region of the San Francisco Bay Area. It is generally considered the midpoint between the cities of San Francisco and Sacramento, approximately 40 miles (64 km) from the city center of both cities, approximately 40 miles (64 km) from the city center of Oakland, less than 19 miles (31 km) from Napa Valley, 16 miles (26 km) from the Carquinez Bridge, and 14 miles (23 km) from the Benicia Bridge. Fairfield was founded in 1856 by clippership captain Robert H. Waterman, and named after his former hometow...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$117,852 to $155,578
Fairfield, California area prices
were up 2.5% from a year ago

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