Help Desk Manager jobs in Evanston, IL

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Senior Account Manager
  • The Trade Desk
  • Chicago, IL FULL_TIME
  • The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

    So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

    What you'll do:

    • Lead a roster of accounts, operating as a “small business owner” to grow clients’ business
    • Become an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategies
    • Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives
    • Develop and cultivate relationships with brand and agency clients as a consultant to their business
    • Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry
    • Able to lead, not just manage tasks; think multiple steps ahead to move an account forward
    • Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to The Trade Desk platform
    • Develop standard methodologies within Client Services, collaborate with Product Marketing to develop effective training collateral and customer facing guides, and train and onboard new teammates

    Who you are: 

    • Bachelor’s Degree from a four-year university
    • At least 4 years of client-facing experience and biddable media knowledge required
    • Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environment
    • Consistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutions
    • Effective time management skills – ability to prioritize and meet deadlines
    • Expertise with working in online advertising platforms or a SAAS platform a plus
    • Excellent presentation and communication skills (written and verbal) and confidence speaking to large groups
    • Past experience in mentorship roles either personally or professionally preferred
    • Solid experience in Excel and MS Office and ability to use large data sets to build insights and strategy recommendations

    The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

  • 1 Month Ago

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Help Desk Manager
  • Robert Half
  • Chicago, IL PER_DIEM
  • The position involves promptly responding to information requests during assessments, audits, and examinations, while overseeing the training, leadership, and monitoring of calls and tickets within th...
  • 5 Days Ago

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Help Desk Manager
  • First American Bank
  • Village, IL FULL_TIME
  • Job Description First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locati...
  • 2 Months Ago

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Manager, IT Help Desk and Service Delivery
  • Fortune International, LLC
  • Bensenville, IL FULL_TIME
  • Summary of Position: The Manager IT Help Desk and Service Delivery oversees the performance of Level 1 and Level 2 help desk services & support to company employees. Ensures that service levels are ac...
  • 13 Days Ago

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5185 - SHS IS HELP DESK MANAGER CUSTOMER S
  • Sinai Chicago
  • Chicago, IL FULL_TIME
  • GENERAL SUMMARY: This person is responsible for monitoring and managing the IS Help Desk and Support services. This includes managing, distributing and prioritization of tickets to appropriate personn...
  • 1 Month Ago

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Help Desk
  • Sentinel
  • Clarendon, IL OTHER
  • Responsibilities Sentinel is looking for a Help Desk Technician to join our client. This candidate will be imaging and installing software on new devices. This person will also be assisting new users ...
  • Just Posted

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0 Help Desk Manager jobs found in Evanston, IL area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Evanston, IL
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Enterprise Support Manager
  • Stripe
  • Chicago, IL
  • Who we are About Stripe Stripe's infrastructure and suite of APIs powers hundreds of thousands of businesses-from startu...
  • 3/26/2024 12:00:00 AM

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App/Cloud Support Manager
  • Accenture
  • Chicago, IL
  • App/Cloud Support Manager (Accenture LLP; Chicago, IL): Accenture LLP has multiple openings for the position of App/Clou...
  • 3/26/2024 12:00:00 AM

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Systems Analyst Lead
  • Northwestern University
  • Evanston, IL
  • Department: IT AS Ent Sys HR/Student Salary/Grade: ITS/82 Job Summary: Acts as the lead for analysis related to the desi...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Evanston, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Help Desk Engineer
  • ITC Infotech
  • Chicago, IL
  • ITC Infotech is looking for a Deskside engineer to join the US Team. Location: Bloomington, MN / Chicago-IL / US-PA-Fort...
  • 3/24/2024 12:00:00 AM

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Grant Writer
  • Lawndale Christian Health Center
  • Chicago, IL
  • Job Description Job Description Grants Management 1. Manages existing grants by: tracking grants; updating internal repo...
  • 3/24/2024 12:00:00 AM

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Technical Support Engineer- Remote Sites Support
  • Shirley Ryan AbilityLab
  • Chicago, IL
  • By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environmen...
  • 3/24/2024 12:00:00 AM

Evanston (/ˈɛvənstən/) is a city in Cook County, Illinois, United States, 12 miles (19 km) north of downtown Chicago, bordered by Chicago to the south, Skokie to the west, and Wilmette to the north. It had a population of 74,486 as of 2010[update]. It is one of the North Shore communities that adjoin Lake Michigan and is the home of Northwestern University. The boundaries of the city of Evanston are coterminous with those of the former Evanston Township, which was dissolved in 2014 by voters with its functions being absorbed by the city of Evanston. According to the 2010 census, Evanston has a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$110,782 to $146,244
Evanston, Illinois area prices
were up 0.8% from a year ago

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