Help Desk Manager jobs in Elyria, OH

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk Specialist
  • North Central State College
  • Mansfield, OH FULL_TIME
  • North Central State College is accepting resumes for a full-time IT Help Desk Specialist in Information Technology.
    Essential duties/responsibilities include but are not limited to the following:

    Customer Service and Technical Support
    Serve as initial point of contact for campus IT service requests via phone, chat, Zoom, email, in person, remote
    access/support, and ticket tracking system (Kace)
    Provide tier 1 support for PC hardware, software, telecom, academic technology, printing, account issues & password
    resets, etc. Escalate complex problems to appropriate IT staff
    Support all end user PC's/Laptops, printers, peripherals, A/V hardware/software, academic technology, etc.
    Assist with set up and take down of equipment for IT/AV needs as requested. i.e. PC's/laptops, projectors, audio
    systems, document cameras, TV's, DVD players, etc.
    Provide training to end users on student, administrative & academic IT systems
    Communicate with computing professionals and managers regarding support services
    Resolve telephone service requests & open tickets for all major phone repairs to service provider and follow up to
    ensure problem is repaired/resolved
    Set up voice mail boxes, and update auto attendant
    Manage laptop loan program
    Other duties as assigned
    Administrative
    Maintain Help Desk Website and ensure support information relating to all systems, solutions, and applications is
    current and correct
    Create/maintain step by step tutorials for a broad portfolio of applications
    Manage/maintain ticket tracking system (Kace)
    o log, monitor progress, note problem resolution
    o establish/maintain/schedule regular computer, software, e-mail, telephone, voicemail account issues
    including moves, adds, changes with system passwords/user ID's
    o keep appropriate record/paperwork of service requests
    o coordinate in-house equipment repair process/paperwork
    Determine event presentation needs and coordinate setup of required IT/AV systems
    Provide service & support status reports on incidents, projects, and service requests to IT Director
    Other duties as assigned

    Misc. Support
    Occasional project work to assist with refresh, continuous improvement, and new initiatives for college wide IT
    systems and solutions and PC/Laptop setup/deployment/repair, etc.
    Other tasks & duties as assigned and required

    Required Qualifications:
    Education: Associate's degree in Computer Science or related field
    Experience: Two years' experience providing technical support

    Please express your interest in this position by submitting a letter of application and resume to:
    www.ncstatecollege.edu, Click on Jobs then jobs@ncstatecollege.edu
    or send to
    NORTH CENTRAL STATE COLLEGE
    Attention: Human Resources
    2441 Kenwood Circle, Mansfield, OH 44906

    To apply: https://ncstatecollege.edu/documents/Business/HR/Jobs/IT Help Desk Specialist 9-26-22.pdf

    Resumes will be reviewed beginning 10/17/22 and until filled
    North Central State College is an Equal Employment Opportunity institution. We value campus diversity and demonstrate this in campus
    initiatives. We particularly encourage members of historically under-represented groups to apply.

    jeid-a7877e96d1278f4aa3013ae5d555a4fc
  • 7 Days Ago

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Help Desk Technology Consultant
  • Oberlin
  • Oberlin, OH FULL_TIME
  • Technology Consultants provide first-line computer software and networking support to students, faculty, and staff using both Macs and Windows at the CIT Help Desk in the Academic Commons. Responsibil...
  • 15 Days Ago

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Registered Nurse (PRN) - Help at Home - Career Page
  • Help at Home
  • Mansfield, OH FULL_TIME
  • Prime Home Care Midway - PRN RNMansfield, OH 44906 (Branch)Job DescriptionStart your career today with Help at Home.Now hiring Registered Nurses looking for part-time, flexible hours. Candidates will ...
  • 1 Month Ago

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Registered Nurse (Part-Time) - Help at Home - Career Page
  • Help at Home
  • Mansfield, OH PART_TIME
  • Mansfield, OH 44906 (Branch)Job DescriptionRegistered Nurse (PRN)Part-TimeExperiencedStart your career today with Help at Home - one of Ohio's fastest growing homecare agencies!Now hiring Registered N...
  • 1 Month Ago

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Registered Nurse (Full-Time) - Help at Home - Career Page
  • Help at Home
  • Mansfield, OH FULL_TIME
  • Prime Home Care Midway - RNMansfield, OH 44906 (Branch)Job DescriptionStart your career today with Help at Home!Now hiring Registered Nurses in your community - make a lasting impact for someone in ne...
  • 1 Month Ago

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Care aide
  • Help at Home
  • Elyria, OH FULL_TIME
  • Now offering a pay rate of $15-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
  • 2 Days Ago

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0 Help Desk Manager jobs found in Elyria, OH area

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Temporary Full Time Program Developer
  • Lorain County Community College
  • Elyria, OH
  • Job Description The Program Developer serving on LCCC's Business Growth Services - Workforce team is responsible for bus...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • North Ridgeville, OH
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Lorain, OH
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • North Olmsted, OH
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Elyria, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • North Ridgeville, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Senior SAP Application Analyst
  • Fortune Brands
  • North Olmsted, OH
  • Company Description Fortune Brands Innovations (NYSE: FBIN) is a brand, innovation, and channel leader focused on exciti...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • North Olmsted, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College. Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$101,327 to $133,762
Elyria, Ohio area prices
were up 1.3% from a year ago

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