Help Desk Manager jobs in Elk Grove, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician
  • Broadway Infotech
  • West Sacramento, CA FULL_TIME
  • Position Title: Help Desk Support Services

    Location: Sacramento, CA

    Clearance- Top Secret

    Work Hours: The tier one help desk provides desk support 24 hours a day, 7 days a week with the exception of holidays. The tier one help desk provides call/contact center operations from 6am to 6pm Monday through Friday excluding federal holidays and provide on call support 24 hours per day including holidays and weekends with a response time not to exceed one hour to the government site for urgent necessity as determined by client.

    Position Responsibilities:

    Under general direction, provide 24/7 phone and on-site support for client personnel and phone/remote desktop support for remote. Support will cover a wide range of desktop hardware and software, common IT services and specific applications

    Experience:

    Minimum of 5 years of experience in help desk or information technology industry Certifications:

    • Must possess one of the required baseline certificates under the DoD 8140.03 – Information Assurance Technology (IAT) Level II. Note: Some military training course may be considered in lieu of 8140.03 IAT Level II certification

    Job Type: Full-time

    Salary: $70,000.00 - $80,000.00 per year

    Experience level:

    • 4 years

    Schedule:

    • 8 hour shift

    Security clearance:

    • Top Secret (Required)

    Work Location: In person

  • 9 Days Ago

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Software Help Desk Analyst
  • ITW
  • Sacramento, CA FULL_TIME
  • Company DescriptionAlpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to truss manufacturers. Partnering with our customers, we he...
  • 12 Days Ago

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IT Help Desk
  • BC Tech Pro
  • Sacramento, CA FULL_TIME
  • Job DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is...
  • 13 Days Ago

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Senior Help Desk Technician
  • FUSE3
  • Fair Oaks, CA FULL_TIME
  • Senior Help Desk Technician FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and i...
  • 1 Month Ago

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Help Desk Analyst
  • Infosys
  • Grove, CA FULL_TIME
  • Help Desk Analyst The Help Desk Analyst is responsible for handling the company's customers with technical support for any IT-related matter such as issues regarding computer hardware, applications, n...
  • 1 Month Ago

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Help Desk Analyst
  • Tekrek solutions Inc
  • West Sacramento, CA CONTRACTOR
  • Duration: 12 Months Contract with possible extension Location: Sacramento, CA Job Description: Apple Certified Support Professional Cisco CCNA certification CompTIA A certification Knowledge of ITIL s...
  • Just Posted

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0 Help Desk Manager jobs found in Elk Grove, CA area

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Automotive Technical Editor III
  • ALLDATA
  • Elk Grove, CA
  • ALLDATA is the industry’s #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the E...
  • 3/28/2024 12:00:00 AM

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Help Desk Tech III
  • SBM Management
  • Sacramento, CA
  • Description Position at SBM Management The Help Desk Technician III will provide end user IT support to SBM employees, b...
  • 3/28/2024 12:00:00 AM

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Entry Level Sales Support Manager
  • 3rd Degree Solutions
  • Folsom, CA
  • We are a growing sales and business support firm looking to hire an Entry Level Sales Support Manager to help us with ou...
  • 3/28/2024 12:00:00 AM

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Remote Coder IV Inpatient
  • Common Spirit
  • Rancho Cordova, CA
  • Overview Dignity Health one of the nation's largest health care systems is a 22-state network of more than 9000 physicia...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Elk Grove, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Sacramento, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Government/Science and Technology Program Manager
  • Tetra Tech, Inc.
  • Folsom, CA
  • Glumac, a Tetra Tech Company, has an excellent opportunity for a motivated and experienced Government/Science and Techno...
  • 3/28/2024 12:00:00 AM

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Help Desk Tech III
  • SBM Management
  • Sacramento, CA
  • The Help Desk Technician III will provide end user IT support to SBM employees, both locally and remotely. The tech III ...
  • 1/23/2024 12:00:00 AM

Elk Grove is a city in Sacramento County, California, located just south of the state capital of Sacramento. It is part of the Sacramento–Arden-Arcade–Roseville Metropolitan Statistical Area. As of 2018, the population of the city was estimated at 173,702. The second-largest city in Sacramento County, Elk Grove was the fastest growing city in the U.S. between July 1, 2004, and July 1, 2005. The City of Elk Grove incorporated on July 1, 2000. It is a general law city with a council/manager form of government. One of Elk Grove's most significant aspects is the Elk Grove Unified School District, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$113,598 to $149,961
Elk Grove, California area prices
were up 2.5% from a year ago

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