Help Desk Manager jobs in El Cajon, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Manager - Help Desk Team
  • Senior Resource Group, LLC
  • Solana Beach, CA FULL_TIME
  • Job Description

    This role will manage a team of 3 help desk staff, provide Tier 3-4 levels of technical support, coordinate with external technology contractors, manage IT team projects, and collaborate with other IT team groups in an environment with 2500 internal customers at 20 locations throughout the US.

    *Must have prior experience managing employees*

    Essential Duties

    Manage the IT Service (Help) Desk and Staff

    Daily analysis of tickets and SLA goals

    Advanced-level provider of technical support

    Develop and train staff

    Project management

    Asset Management

    Technology Procurement

    Voice and Data Service Technical Support

    Management of IT Service Vendors

    Collaborator with other senior IT staff

    Manage staff schedules and on-call shifts

    Hire and train director report staff

    Monitor and conduct reviews of staff performance

    Budget Management

    Stay current with industry standards and trends

    Assists with the implementation of department policies and procedures

    This position requires travel up to 10% annually

    In addition to the job Qualifications below, the ideal candidate will have...

    Previous work experience and training in customer service

    Worked 3 years in any of the following industriesSenior Housing, Hospitality, Healthcare, Restaurant, or Retail

    Telecom service and systems management supporting Analog POTS Lines and MPOE/MDF/IDF Rooms

    Leadership training

  • 9 Days Ago

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Help Desk Technician
  • Fluidra North America
  • Carlsbad, CA FULL_TIME
  • We are seeking a Help Desk Technician to join the team in Carlsbad, CA . If you have a friendly, customer service centric mentality and excel at troubleshooting computers and phone systems, we’d love ...
  • 24 Days Ago

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IT Help Desk Support
  • Vision Information Technology Consultants LLC
  • Camp Pendleton, CA FULL_TIME
  • Vision IT is a woman-owned business that has supported the DoD and Federal Sector IT initiatives for two decades. We work side-by-side with our clients as a trusted, long-term partner offering innovat...
  • Just Posted

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Help Desk Technician
  • FRED FINCH YOUTH CENTER
  • San Diego, CA FULL_TIME
  • Fred Finch Youth & Family Services is a great place to work, and we have the hardware to prove it! Year after year, our employees make the difference in helping those with mental health issues. Whethe...
  • 4 Days Ago

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Help desk support
  • TEKsystems
  • Escondido, CA FULL_TIME
  • Help Desk Technician Responsibilities : Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, mainte...
  • 4 Days Ago

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Help Desk Technician
  • HiTalent
  • San Diego, CA CONTRACTOR
  • Job Description:IS Helpdesk support on rotating basis with some after-hours coverage - Answer help desk phone calls - Route help desk tickets to appropriate technicians - Provide on the spot troublesh...
  • 6 Days Ago

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0 Help Desk Manager jobs found in El Cajon, CA area

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Helpdesk Analyst - Remote
  • Vets Hired
  • San Diego, CA
  • About the job Helpdesk Analyst - Remote Must Have for this role: Entry level; looking for someone with 2+ years of exper...
  • 3/28/2024 12:00:00 AM

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Board Certified Behavior Analyst (BCBA)
  • Aces Aba
  • El Cajon, CA
  • Job DescriptionSalary: Starting at $82,000-$86,000 (dependent on experience) ACES is driven to elevate the standards in ...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Lakeside, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Desktop Support Manager - Direct Hire
  • A3 Staffing Solutions
  • San Diego, CA
  • Job Description Job Description Key Responsibilities Lead the internal IT support team in our day-to-day IT operations, ...
  • 3/27/2024 12:00:00 AM

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HVAC Technician/Building Engineer
  • Paragon Services Engineering
  • San Diego, CA
  • Job Description Job Description Job description Description This position requires an individual who is a self-starter, ...
  • 3/27/2024 12:00:00 AM

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Supervisor - IT Support Services
  • Scalian
  • San Diego, CA
  • Who are we? At Scalian, we are a leading multinational engineering consulting firm with 5,500 specialists and over 30 ye...
  • 3/26/2024 12:00:00 AM

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Lab Technical Support
  • Stellar Consulting Solutions, LLC
  • Oceanside, CA
  • Position: Lab Tech Support Location: El Segundo, CA/ Oceanside, CA(onsite) Contract Scope of Services Workstation suppor...
  • 3/25/2024 12:00:00 AM

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Software Engineer, Senior- KM
  • Semper Valens Solutions
  • San Diego, CA
  • Senior Software Engineer Full Time - San Diego, CA Top Secret/SCI with Full LS Polygraph Referral Bonus: $3,000 Sign on ...
  • 3/24/2024 12:00:00 AM

El Cajon (/ɛlkəˈhoʊn/; Spanish: [elkaˈxon]) is a city in San Diego County, California, United States, 17 mi (27 km) east of Downtown San Diego. The city, located in a valley surrounded by mountains, has acquired the nickname of "The Box." Its name originated similarly, from the Spanish phrase "el cajón," which means "the box" or "the drawer."...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$113,037 to $149,220
El Cajon, California area prices
were up 2.6% from a year ago

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