Help Desk Manager jobs in Columbus, MS

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Analyst
  • VICTORY MARKETING, LLC
  • Tupelo, MS FULL_TIME
  • Title: Help Desk Analyst

    STATUS: Full-time, Exempt

    REPORTS TO: CIO

     

    LOCATION: Ridgeland, MS

    PRIMARY FUNCTION: Responsible for the configuration, maintenance and operation of network, servers, desktop, and storage infrastructure.

     

    SPECIFIC DUTIES:

    Install, configure, and maintains servers, SAN, and related networking equipment.

    Maintain organizations back of house software (PDI Enterprise)

    Monitor scheduled jobs and computer output for completeness, accuracy, and errors.

    Perform all data backups and secure data according to established procedures.

    Install firmware and security updates.

    Configure and maintain Microsoft Active Directory.

    Maintain VoIP environment and related equipment, services, and platforms.

    Troubleshoots and resolves issues with store level network infrastructure and peripherals.

    Assists with software upgrades and installations.

    Provide support to operational staff and store level personnel.

    Perform such other duties as may be required from time to time for the overall successful operation of the organization.

    BASIC REQUIREMENTS:

    An advanced proficiency in the operation of local and wide-area networks and components.

    Proficient with current Microsoft Server and Client operating systems.

    Experience with Fortinet routers and switches.

    Experience with Point of Sale environments.

    Able to perform duties accurately, independently and be able to prioritize duties to meet deadlines.

    Work with team members in person or over the phone, in a courteous, pleasant, professional, and efficient manner.

    Discretion, accuracy and clarity in communication are essential.

    A high degree of professionalism in regard to safeguarding sensitive data is also a requirement.

     

    PHYSICAL REQUIREMENTS:

    Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.

     

    EDUCATIONAL/EXPERIENCE REQUIREMENTS:

    Requires a Bachelor’s Degree in Computer Information Systems or related IT specialization.  Requires at least 3 years of similar or related experience. 

    Experience and professional certification may be substituted for degree requirement.

  • 21 Days Ago

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Help Desk Representative
  • BankFirst Financial Services
  • Starkville, MS FULL_TIME
  • Job SummaryServe as IT Department frontline support for all systems by responding to Help Desk requests andproviding timely solutions to our employees. Possess familiarity with the bank’s environment ...
  • Just Posted

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Help Desk Technician
  • Computech Corporation
  • Springs, MS FULL_TIME
  • Job Description# Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot probl...
  • 14 Days Ago

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Election Reporter - Oktibbeha County, MS
  • Decision Desk HQ
  • Starkville, MS TEMPORARY
  • Come join our expanding team for an exciting evening gig, with future gig opportunities available!Election reporters are needed to relay results from the Presidential Primary elections on Tuesday, Mar...
  • 3 Days Ago

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Home Care Aide
  • Help at Home
  • Eupora, MS FULL_TIME,PART_TIME
  • Help at Home is hiring caregivers in your community TODAY Now offering weekly pay $200 hiring bonuses for all new Personal Care Attendants Start your career with the nation's leading provider of in-ho...
  • Just Posted

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Personal care assistant
  • Help at Home
  • Pontotoc, MS FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! Now offering weekly pay! Why should you join Help at Home? Flexible scheduling No experience required Amazing benefits health care, hazard pa...
  • Just Posted

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0 Help Desk Manager jobs found in Columbus, MS area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Starkville, MS
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Enterprise Software Developer I
  • Mississippi State University
  • Starkville, MS
  • Enterprise Software Developer I Job no: 507400 Position type: Full-Time 12-Month Department: 460100 - Enterprise Informa...
  • 3/28/2024 12:00:00 AM

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RN-Head Nurse - GT I/P Psychiatric Unit BMH GTR
  • Baptist Memorial
  • Columbus, MS
  • Summary Coordinates and provides care utilizing the critical thinking framework known as the nursing process. The nursin...
  • 3/28/2024 12:00:00 AM

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Controls Technician Machining SG 23
  • Paccar Winch Inc.
  • Columbus, MS
  • Controls Technician Machining SG 23 Apply now Apply now + Apply Now + Start applying with LinkedIn Start + Please wait.....
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Starkville, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Instructional Technology Specialist
  • Mississippi State University
  • Starkville, MS
  • Instructional Technology Specialist Job no: 506966 Position type: Full-Time 12-Month Department: 320100 - General Librar...
  • 3/25/2024 12:00:00 AM

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Testing Coordinator
  • Mississippi State University
  • Starkville, MS
  • Testing Coordinator Job no: 507427 Position type: Full-Time 12-Month Department: 410200 - Disability Resource Center Loc...
  • 3/25/2024 12:00:00 AM

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Senior Data Engineer
  • Camgian
  • Starkville, MS
  • Camgian is hiring a senior data engineer to help build and maintain highly optimized and available data pipelines that f...
  • 3/24/2024 12:00:00 AM

The city is located approximately 10 mi (16 km) west of the Mississippi-Alabama state line along U.S. Route 82, U.S. Route 45, and numerous state highways. US 82 leads southeast 29 mi (47 km) to Reform, Alabama and west 25 mi (40 km) to Starkville. US 45 leads south 32 mi (51 km) to Macon and north 28 mi (45 km) to Aberdeen. According to the United States Census Bureau, the city has a total area of 22.3 square miles (57.8 square kilometers), of which 21.4 square miles (55.5 square kilometers) is land and 0.9 square miles (2.3 square kilometers) is water. Large lakes and rivers are nearby, such...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$89,571 to $118,244
Columbus, Mississippi area prices
were up 1.2% from a year ago

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