Help Desk Manager jobs in Coeur D Alene, ID

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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MSP Help Desk Analyst
  • Intermax Networks
  • Coeur d'Alene, ID FULL_TIME
  • Description

    We are seeking an entry level individual with strong customer service skills and an aptitude for technology to join our MSP Help Desk team. As a member of the MSP Help Desk, you will be responsible for resolving IT issues for Intermax clients remotely, and performing routine maintenance such as monitoring and updating windows patches, server and desktop backups, and performing basic upgrades of customer equipment.


    Help Desk Operations (70%)

    • Provide professional, friendly technical support.
    • Respond to, diagnose, and resolve or escalate requests for assistance, and follow-up on end-user issues to ensure customer satisfaction.
    • Create timely and accurate documentation of end-user interactions.
    • Create timely and accurate documentation of issue escalations.

    Centralized Services Operations (30%)

    • Monitor, troubleshoot, and resolve issues with windows patch deployments.
    • Monitor, troubleshoot, and resolve issues with customer backup systems.
    • Perform basic upgrades of customer equipment.
    • Create timely and accurate documentation for tasks performed.

    Other duties as assigned

    Requirements

    • Ability to build rapport with clients.
    • Enjoy communicating with people about IT.
    • Strong written and verbal communication skills.
    • Strong troubleshooting and critical thinking skills.
    • Possess the ability to communicate technical concepts to a wide variety of clients.
    • Ability to stay positive when dealing with frustrated or frustrating people.
    • Willingness to embrace change.
    • Associates degree in Computer Science, Information Technology (IT), or equivalent experience is a plus.
    • Microsoft or other technical certifications are a plus.
  • 9 Days Ago

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Help Desk Specialist I
  • Nuvodia
  • Spokane, WA FULL_TIME
  • Nuvodia offers workplace flexibility, excellent benefits and competitive compensation packages. Nuvodia was recognized as one of the Top 20 Best Places to Work in the Inland Northwest! The Help Desk S...
  • 11 Days Ago

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Help Desk Technician 3
  • Telos Corporation
  • Spokane, WA FULL_TIME
  • Job Description: The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrit...
  • 17 Days Ago

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IT Help Desk Technician I
  • Lakeside Companies
  • Coeur d'Alene, ID FULL_TIME
  • Job Summary: This position is an on-site position. The Help Desk Technician I is responsible for providing technical assistance to users at various locations via on-site assistance, remote management ...
  • 14 Days Ago

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Clinic Manager
  • Spokane Family Law Self-Help Center
  • Spokane, WA TEMPORARY,PART_TIME
  • Spokane Family Law Self-Help Center – Spokane, WA 99202 Clinic Manager (Paralegal and Receptionist) TEMPORARY Position at the Spokane Family Law Self-Help Center 711 E 3rd Ave (Spokane Fatherhood Init...
  • Just Posted

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Help Desk Tier 2 MAC (GMEG) Spokane Washington
  • Sharp Solutions, Inc.
  • Spokane, WA FULL_TIME
  • SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. A...
  • 21 Days Ago

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0 Help Desk Manager jobs found in Coeur D Alene, ID area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Post Falls, ID
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Coeur D Alene, ID
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Senior IT Systems Engineer (WA, ID, FL, NC, TX, and AZ)
  • ISOutsource
  • Spokane, WA
  • **We are only able to hire candidates that are currently located in WA, OR, ID, FL, NC, TX, and AZ. The Opportunity As a...
  • 3/28/2024 12:00:00 AM

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Senior Voice Engineer
  • Intermax Networks
  • Coeur D Alene, ID
  • 1. Responsible for installing, programming, testing, troubleshooting, repairing, and maintaining complex voice products ...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Post Falls, ID
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Coeur D Alene, ID
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Post Falls, ID
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Epic Business Intelligence Developer (Remote Eligible)
  • Kootenai Health
  • Coeur D Alene, ID
  • The Epic Business Intelligence Developer (BID) is responsible for all stages of the business intelligence cycle: underst...
  • 3/24/2024 12:00:00 AM

Coeur d'Alene (/ˌkɔːr dəˈleɪn/ (listen) KOR də-LAYN, French: Cœur d'Alêne, lit. 'Heart of an awl') is the largest city and county seat of Kootenai County, Idaho, United States. It is the principal city of the Coeur d'Alene Metropolitan Statistical Area. As of the 2010 census, the population of Coeur d'Alene was 44,137. The city is a satellite city of Spokane, which is located about 30 miles (48 km) to the west, in the state of Washington. The two cities are the key components of the Spokane–Coeur d'Alene combined statistical area, of which Coeur d'Alene is the third-largest city (after Spokan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$102,577 to $135,413
Coeur D Alene, Idaho area prices
were up 2.9% from a year ago

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