Help Desk Manager jobs in Clearwater, FL
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Bayonet Plumbing
-
Port Richey, FL
FULL_TIME
-
IT Help Desk Technician- Hudson
Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and deploying workstations, and providing excellent customer service via written and oral communication.
The essential function of this position is to
- Provide technical support by working and documenting tickets in the Help Desk system
- Provide over the phone support for end-users
- Assess tickets to determine priority and severity of issues
- Respond to inquiries and assist end-users in a professional and timely manner
- Setup and configure new workstations and accounts for new hires
- Responsible for maintaining PCs, Printers, peripherals, and other software and hardware issues
- Install, configure, and upgrade PC software, drivers, and maintenance tasks
Requirements
- Ability to assess and identify the computer, printer, phone, and tablet issues
- Ability to explain technology in an easily understood manner
- Strong planning and general project management skills
- Self-directed, with the ability to work independently
- Pays attention to detail
- Possess excellent communication and customer service skills
- Strong planning and general project management skills
Benefits:
- Medical, Dental, Vision, and supplemental insurance
- Company-paid life insurance
- 401K plan
- Paid Holidays
- 5 Days Ago
- Pinnacle Home Office
-
Oldsmar, FL
FULL_TIME
- Job descriptionOur Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Compan...
- 15 Days Ago
- Keiser University 2
-
Port Richey, FL
FULL_TIME
- Keiser University is a regionally accredited, private, career university that provides educational programs at the undergraduate and graduate levels for a diverse student body. The main campus is loca...
- 27 Days Ago
- Axiom Technologies
-
Clearwater, FL
PART_TIME
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
- 24 Days Ago
- Lids
-
Clearwater, FL
PART_TIME
- About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
- 6 Days Ago
- Childrens Home Society of Florida
-
Largo, FL
INTERN
- Overview Since opening our doors in 1902, CHS became a part of Florida's history. CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of chi...
- 29 Days Ago
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0 Help Desk Manager jobs found in Clearwater, FL area
- Kelly Science, Engineering, Technology & Telecom
-
Clearwater, FL
- Software Quality Specialist | Clearwater, FL Full Benefits (medical, dental, vision, 401K, etc), PTO, paid holidays Cont...
- 4/26/2024 12:00:00 AM
- BayCare Health System
-
Clearwater, FL
- At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-...
- 4/26/2024 12:00:00 AM
- AVIT, LLC
-
Tampa, FL
- Job Description Job Description Job Description: The Service Desk Dispatcher is responsible for attaining maximum utiliz...
- 4/26/2024 12:00:00 AM
- Digital South Communications I
-
Clearwater, FL
- Job Description Job Description Digital South Communications, Inc. We are a fast-growing service provider searching for ...
- 4/26/2024 12:00:00 AM
- Bluewater Media
-
Clearwater, FL
- Job Description Job Description Bluewater is looking for a full-time Level 1 Technical Support Specialist to join our te...
- 4/24/2024 12:00:00 AM
- ProTek IT Solutions
-
Clearwater, FL
- Job Description Job Description We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialis...
- 4/24/2024 12:00:00 AM
- Frankel Staffing Partners
-
Tampa, FL
- Our client, a highly-regarded national medical association based in the Research Triangle Park, NC area, is actively rec...
- 4/23/2024 12:00:00 AM
- MasteryPrep
-
Tampa, FL
- Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
- 4/23/2024 12:00:00 AM
About Clearwater, Florida
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